McKean's Floor to Ceiling

McKean's just completed a whole house remodel project that included LVT floor coverings, tile, granite countertops, kitchen sinks, and carpet and I cannot express how impressed I am with both the quality of products and the excellence of their saleswoman, Becky, and the installers. Becky did an outstanding job of helping me pick out the different features, not an easy task considering all the decisions that have to be made in coordinating everything. I highly recommend McKean's and especially Becky, who I now consider a friend.

The flooring itself looks great and was installed quickly. The finish work leaves a lot to be desired. Multiple trips were needed to get them to miter/cope a base shoe corner. (At first they said "nothing could be done") They don't finish the edges of the base shoe at all. There is different colored base shoe on the same wall. (Not stained the same or something) Where two pieces of shoe were needed they put the seams/short runs right next to the highest traffic areas instead of hiding them in a corner. The base shoe in the kitchen doesn't match the flooring, cabinets, or other base shoe in the house. There are large gaps under the door trim. In preliminary discussions they said they would "figure something out" to make it look nice. After they got paid it turned into nothing could be done. A vent was broken and they just reinstalled it with the freshly broken slat jammed behind the vent itself. A lot of small details adds up to a janky look. If you are looking for laborers to install flooring they will get the job done for a price but don't expect the fine details to look nice. There were also staples half hanging out on the stairs that my wife caught her finger on and had a bad time with. They also left the door to outside open a lot letting lots of cold air in. The longest time was probably 25 minutes total. I would not hire them again as attention to detail and quality is very important when you are talking about a transaction upwards of 15k.