Marcus East Park Cinema

The staff were friendly and helpful, the popcorn was good, everything else was a fail. Theatre: My dream lounger was mechanically broken, with visibly damaged upholstery and worn-out cushions.There was a loud rattle when bass was high as if something near the screen was loose/broken or the speakers themselves had been blown (this was so distracting and disruptive it almost ruined the whole movie experience) Restrooms:Two of the four sinks had plastic over them stating "out of order" the other functioning sink's hand sensor was ridiculous to try to use. It's hard to imagine a national chain of theaters being accepting of such low standards. What is even harder to imagine is a customer base which would continue to return and pay a premium for a substandard product. It has become a real challenge to justify the cost to see a movie in theaters, especially when the experience is better at home.

I recently went to The Batman with a friend on March 19th at 9:10 PM. It was fun to go to a movie theater because I don't believe I have been to one since before Covid put everything on lockdown. I'll start with the good. This theater has an app so we can easily see the movies and the times they start. The app also enables ordering snack and tickets ahead of time. I forgot about the app until an employee asked if I am a rewards member. The quality of the video and audio is amazing. I have always been pleased with those aspects of this theater. When they decided to upgrade to the recliner seats, it really added value to the experience. I haven't tried any of their hot food since they added a restaurant to the concession stand, but it's a great addition. So why only 3 stars? The price. It took my breath away when the employee said my ticket cost almost $16. The candy and beverages cost a lot too, but I at least expected that. I understand that inflation is bad these days, but entertainment venues need to understand that most people cut entertainment from their budget first when things get tough.

Now that the Covid crap is over we are seeing more movies and I've got to say that Jeff and the whole crew at East Park make you feel welcome! We love the Dream lounger seating plus the sound system is great. When they finally opened up after the Covid crap I felt safe because it is always clean always has been and they go out of their way to make sure everything is sanitized. You just can't beat their popcorn!

I recommend enrolling in their rewards program, we usually buy through fandango and it charges you a convenience fee and with the rewards you can rank up points plus it doesn't charge you the convenience fee because of their loyalty program. Really comfortable seats although today I was really disappointed due to the seats being way off to the side instead of centered on the middle of the screen. Really off position if you ask me since there was only one side with stairs we were pushed to the side and given really odd view of the screen although I must add not all rooms are like that. They have a special on Tuesday but away from that prices are like any regular theater although you get comfier chair and more leg room giving you less people per room because of this which is a bonus from me.

This is our favorite movie date location for several reasons, the obvious one being all the theaters with reclining chairs. I've become so spoiled by having these I refuse to go to a movie in any other style. Since this place isn't one of the theaters downtown it usually isn't too packed unless you're catching an opening night. We order our tickets and select our seats online and then pick them up at one of the machines when you first enter the door. The buttered popcorn is something that every theater tells me is gluten free, but doesn't always turn out to be true. I've successfully devoured multiple popcorns from this location without any problems. They have one snack stand before entering the theater hall.Everyone has always been friendly, theaters are kept clean, prices are standard (don't forget 5.00 ticket Tuesday!), and there's plenty of parking and is generally less crowded.

not friendly staff. I have brought tickets at southpointe and unable to make a show. they always refund us as long as it's the same day. This location refuse to! if i can't make the showing already, what make you think i can drive across town to get a refund? their app needs an update so you can return tickets online. i would use fandango from now on. you can link your marcus reward to not pay transaction fee and ALSO RETURN ON APP! Last time i went on tuesday, they wouldn't give us the free popcorn on tuesday cause i didn't have the rewards card we ya to purchase the ticket. i gave the girl a phone #, which she claims didn't work. However, when i went to southpointe, they found our reward card. Interesting how southpointe has a friendlier staff and can find info east park can't huh?

east park cinema update your hours online oh my god they close at 7 pm half the week but hours still say 10 pm

Did not get a cup with qr code for chance to win super bowl shows and the cup I did get was leaking on my hoodie

I've been here before and it was fine, but my most recent experience was downright infuriating. Movie started at 8pm and my girlfriend and I show up a little late hoping to just miss a few previews. The doors were locked so I looked at my watch - 8:10pm. I called twice, received no answer, and watched the employees turn the lights out all before it was even 8:15pm. This was a total waste of money and I will not be wasting my time here in the future.

This is the first I've I've been back to the theater since the pandemic and the place was gross. It looked like nobody had cleaned all day. There was food and trash covering all the floors and seats and the seats were sticky with spilled drinks. I went to a dream lounger show, this is supposed to be a luxury theater experience not feel run down and neglected. I paid 15 dollars for this because I really wanted to see this movie in theaters, but what I got was a 4 dollar experience. Even the air felt dirty and stale. If this doesn't change I won't be returning.