LovelySkin

This site is great if you are a customer who spends a ton of money and never has issues with your orders. I once ordered a back-ordered product that I thought would arrive in a couple of months (because that's what their website said at the time of purchase) and ended up taking half a year to fulfill - which I chalked up to vendor issues, but I think Lovelyskin could have handled the whole issue from the get-go better.What broke the camel's back was when I contacted their customer service regarding a purchase asking if something could be done about pricing. I had purchased something during a sale for 20% off and then it went on some early cyber sale 8 days after my purchase for an even bigger discount of 30%. I had spent $150 in that one purchase alone, a 10% difference isn't chump change. The only reason I'd even found out is because I ran out of something else unexpectedly and was going to place another order and saw the new early cyber pricing on their homepage.I thought maybe a store credit or some points could be a possibility as I'd been a pretty good customer for a year now, but not only were they not helpful, but I found their CS Manager condescending.So if you're a customer who buys stuff and never complains, they're great LOL. I always think you can learn a lot about a company by the way they respond to their customers' reviews - take a look for yourself on here.

I have been a customer for years. I do recommend them for the great product selection, discounts and samples. BUT, The company has changed since they got bigger. They used to always deliver in 2-3 days, now it's always 5 or more days. They've changed the wording to "2-3 day delivery on "most" deliveries but that's not true. Every delivery now takes much longer. Customer service always says it due to weather regardless of time of year even when there are no weather issues! Longer delivery time is clearly their new policy.

Hello Gorgz, I am over 60 yrs of age. Honestly I look 43-45 yrs of age! I've never had Botox ( I was a Sous Chef 1996-2000) I had to take test on Food Deseases & Illnesses due ro food. So... NO BOTIX doe me. I've recently started ppurchasing HHigh-End Skin Products! There's ooOnly 1 product I have ro return! LovelySkins is an Dermatologist site were I am able to purchase TONS of Skin Product FROM LEGITIMATE DERMATOLOGIST! They must have 100's!!! THIS THE SITE PURPURCHASE ANTTHING YOU NEED DOR YR LIVELY FACE & NECK!!!! I LUV this fabulous site! Overtime I do order Skin products for woman over 50+, I receive 4-5 sample products again, for woman oover 60 yrs of age!!!! So Gorgz women AHOP SHOP SHOP & HAVE RONS OF FUN!!!! Tami ~.~

So on my 2nd order, USPS misdelivered my package (They sent to the wrong apartment #) and I was freaking out. However, LOVELYSKIN were SUPER QUICK to help me out!! Their customer service is A1!!! I'm telling you, they truly care about their customers. I just wanna shout out how much I appreciate that quick and efficient response and ensuring that I get my package ! Thank you thank you thank you! This is going to be my go-to website for my skin care needs and for my hair!

Lovely Skin has it all! They are meticulous in providing products they create and I've loved all the products I've gotten. Their under eye crèmes are my go to and I've used a few different kinds. I definitely recommend stopping by and getting yourself something from lovely skin.

I couldn't rate this lower. Ordered from them back in August and have been waiting for the product (kitchen pantry cabinet). They are a scammed website that takes your money and send links to off websites that are also scams.

I've been a loyal customer for years with lovely skin. They were offering a promotion with a purchase of a full size elta md sunblock product. Anyway this free travel size product is expiring in two months. So you're trying to get rid of this expiring product so you're offering it for free to your customers? Basically this sunblock is useless as a free gift considering its expiring in two weeks for this promotion was running end of August and i purchased this product at that time. Beware of lovely skin offering these promotions and free trial size anything or free anything because the item that you're receiving is most likely expiring. If I didn't read the expiration date my skin would be damaged and not protected. Do better lovely skin. I'm highly disappointed!I never received anything saying this free item will be expired in twoMonths. Are you kidding me? Why would you give anything for free to anyone if it's going to be expiring in two months? Esp SUNBLOCKUpdated review this is the response I get from this company after being a customer for years bravo! Untruthful? Closed account. Thank you I will take my hard earned money elsewhere and so should everyone else. UnprofessionalThey should be ashamed of themselves for being doctors sending free things to people that will be expiring in two months! Or have any products in their warehouse that's expiring in two months after offering it for free! What a joke this company is I will make sure to let everyone know about this****LS response ****"Thank you for your call today. As seen on the picture provided, we were very upfront on this promotion that this product had a limited time till sell-by date. We are happy that we could provide this to our loyal customers as it was a free, $35 product that would have otherwise been unable to give joy and allow customers to experience this great product. As provided for you today when this promotion was available, we clearly noted in our promotion email the expiration date of this item is in 10/2024. This was also displayed in the shopping cart throughout the checkout process and read "Free $35 EltaMD Full-Size UV Sheer Broad-Spectrum SPF 50+ (Expires October 2024.) We also updated the banner on the EltaMD brand page to also note the expiration date. We do all we can to provide accurate information any time an item being offered has a shorter expiration date than at least 6 months out. It is not common, though sometimes this is the best date available from the manufacturer.We can assure you that unless otherwise noted, you will receive the longest expiration date on your products as they arrive to us directly from the manufacturer. Lovelyskin.com is owned and operated by a licensed dermatologist and cosmetic surgeon. We are affiliated with a dermatology practice, medical spa, and research study clinic and have our own flagship retail store and distribution center in Omaha, NE. As such, we guarantee that you will always receive authentic, fresh and high-quality products from us. As you mentioned, you have been shopping with us for some time, since 2013 actually. It is unfortunate that you chose to put an untruthful review and statement on SiteJabber and we suggest you shop elsewhere in the future if this is the way you feel about us. We have put a hold on any samples sent to you and closed your account. Our best wishes to you in the future.Thank you.Sincerely,LovelySkin Customer Care***BEWARE of this company!!!! Thank you for doing me the favor by deleting my account. I don't trust your company with my skincare esp expiring products. No thanks! Ho to Dermastore guys! Do not trust this company with your skincare. Customer service is awful as you can see. I'm being untruthful? No your company is being untruthful let's go read the other reviews on here and sitejabber.com and see who is being untruthful. I've never checked the expiration date on their products before until today shame on me! Yes I have time today LS to call your company out!

First of all, shipping was slow. When I finally received the 248.69 order, 3 of the products were damaged (see photos). I wanted my money back. It took a couple of calls and emails to have them agree to give me a refund. 8 days after USPS tracking said the package was delivered to them I still have not received a refund. The woman I spoke with today said a partial refund was issued 5 days ago. It still hasn't showed up on my account. She claimed I didn't respond to an email regarding a replacement but I told her it was agreed by email that I would get a full refund. She said she would issue it today. I told her if I didn't see it by the end of the week I would dispute it with the card company and in her words, "I wouldn't do that or it will just delay things further." I will NEVER order from this company again or recommend it!!Side note: I used to own a day spa in Southern California and was an authorized dealer of many medical grade products. I placed huge orders and never once received damaged products.

Terrible customer service and they don't stand by their own return policy. Shop elsewhere to avoid the hassle.

This store used to be dependable, but has increasingly had delivery issues. You cannot count on your product being delivered in a timely fashion. Several times in the past year my order has been delayed in shipping. The last time I ordered it was 2 weeks when I realized I hadn't received it. When you spend $200 on expensive products, you expect better service. Luckily I remembered I didn't receive the order. Otherwise, they probably would have just pocketed my money. After two weeks, they just said 'oh sorry, we'll reship it.' That's it. Seriously, I said just refund my money and I'll buy it somewhere else.