Lockbox Storage - Old Market

Lock Box storage is convenient, clean, secure, easily accessible and affordable. Management is friendly and responsive.

Gave notice of move out and was locked out of my unit before the month was over. There was no emergency support for this type of issue and the only thing I was told was to call back in 2 days on the last day I have to move everything out. It's not the fault of the phone representative, but this should not have been an issue in the first place and the owner should have an emergency contact number to get these things taken care of quickly. It's also very frustrating to be told that there is no record of my tenancy when I have emails documenting this whole process.

Horrible customer service. I have been trying to contact via phone and email to cancel my unit. I finally drove to the facility today and the man inside was extremely rude. He was frustrated when I walked through the door and then I couldn't even access my unit because they had the gate blocked. I asked if they could unblock the gate so I could access my unit and he refused. Don't recommend!!!