Innovative Pain & Spine Specialists

I wasn't going to leave a review, but I decided to after all. I'm sure I'm wasting my breath . The way I have been treated at this establishment has been beyond disgusting. The office manager Keeli is an absolute nightmare. I've never been treated so poorly in my whole entire life at a Medical facility. The staff is extremely rude and aggressive. I came in to get my back looked at and was decided to go the Ablation route but I had two test runs first. and Keeli was extremely rude, so I called to complain, and only to realize that she is the person that is in charge to take the complaints, she then called me back and screamed at me saying that she wasn't rude while in the same sentence she was screaming and being even more rude Ever since then she was treating me like dirt my first appointment for my ablation test block. I came in my ride was not with me. I was in an out the second time I did the same thing and Megan literally lied and said that I was told to have my ride in the building with me when they literally never said anything except that I need to have a driver. As soon as I gave her my name, she started treating me differently, because when I first walked in she was nice. So she proceeded to tell me that I wasn't gonna get my appointment because I didn't have a ride and was also disgustingly rude to me so then I told her I would Uber and that was a problem apparently also either way my ride was there she just had ran an errand. They were being rude to me on purpose and then when I went to the back room, Keeli was stocking me in the hallways like a dirty wolf waiting to pounce and she did the second I went into the waiting room for my second test block procedure. She came in and screamed at me again because I didn't have a ride sitting in the lobby right as I'm about to get 60 needles stabbed in my back, she wants to stress me out like why is she even talking to me like go back to your desk. Is it normal protocol for the office lady to come scream at clients before they have a painful procedure? My next appointment went normal but then when I needed to call and change my appointment to a different day she had taken me completely off the schedule for my follow up appointment and before she wants to lie and say that she didn't I have witnesses when I had her on speaker her telling me that I don't have an appointment anymore, which is kind of important and then Friday I get an email saying I have the appointment still i'm pretty sure she added it back on just so she can say that I never showed cause she's absolutely nuts. Every phone call that I have made ever since the first incident I've had on speakerphone and in front of witnesses she should not be allowed to work with the public. She has zero empathy and a total narcissistic bully that shouldn't be tolerated in a place that deals with people that are in pain and already vulnerable. I did come to learn that she's related to somebody that owns a place or one of the doctors and that's probably why she gets away with everything either that or they tell her to get rid of the Medicaid people which I've also heard, and she also hung up on my doctor when I was trying to make another appointment for a different issue that she refused to schedule. Nobody should have that much power in an office over someone's health and it's disgusting and I bet you, she claims to be a woman of God also but yet still treats people like complete trash. I feel sorry for the people that come in there and have to deal with her being nasty and disgustingly rude to people. Nepotism at its finest. Do better lady. She needs to be fired for the crap that she pulls.

While the facility is always clean and well managed. I went in for a routine procedure and left with an internal bleed, thousands of dollars in medical bills, unpaid leave still accumulating, and a handful of medical "after effects". While I did receive an "I'm sorry these things happen". The staff treated me poorly and acted as if I did something wrong. Do Not Recommend! While we all make mistakes, it's how it's handle afterwards that matters. I was treated like it didn't matter. Save yourself, literally.

Extremely knowledgeable and professional. Dr Zach and his staff are amazing in what they do. Dr. Zach treats the cause of your pain, not just your symptoms.

Doctor Zach spoke to my primary care physician and he assured him that he would take care of me over the weekend due to the severe pain I have been having. Although,I called the office 3 times over the weekend and nobody answered I left messages I didn't get a return call and so I went to the ER to get some pain meds. I think these pain clinics are all about the high dollar procedures like the epidural cortisone shots and all the other injections they want to do to you rather than just prescribing you some medication that might help your pain especially if it's prior to a procedure such as a fusion. I have gone to 2 pain clinics and I will never be back neither one of them helped me with pain so what was the point I don't understand their job yet their job since the title of their business is innovative pain. Big waste of time

I have been going to Innovative Pain for 3+ years. I sew Dr Zach and prefer Kelsy for added care.There has never been a time that the front staff hasn't been welcoming nor has the girls attending my injections.Some of the reviews left on here must be extreme situations with patients. It's hard to believe they are referring to Innovative Pain in Lincoln.If you have Pain and aren't getting relief from your dr you need to try DrZach. See if he can offer any kind of relief. He is kind and he LISTENS to you.I'm not known for writing reviews, let alone to this length. I do believe the negative reviews shouldn't keep you from trying to get relief from your pain.

Dr Zach and Kelsey have changed my life. I can actually function. No not like a normal person but that's cuz I have Lupus and lots of other health issues. But I do have the ability to get out of bed and do certain things. They are kind and patient and do what they can. My neck ablations for migraines have worked fantastic. I'm down to maybe 1-2 migraines a month instead of 3-4 a week. Been going for about 4-5 years now. Thank You, Dr. Zach and Kelsey!

The office manager has a heart of stone.Dr. Zach is pro needle for every situation. Even under advice of specialist he sent me to see, he pushes injections and dry needling although specialists have advised against it, nor themselves will do any on me.I'm prescribed a foot brace & afo to wear.They cause me to perspire and then the 80.00$ a month cream needs to be reapplied. I also get tapped every third day so I can not even apply the expensive cream to that area.I requested a simple advil type of medication, non narcotic as well as a simple non narcotic muscle relaxer. The office manager actually used the words SHUT UP in our conversation.Perhaps I was a little aggressive with her?How does pain make you feel?I'm 41 years old, I just want to make it outside to check the mail somedays!! I wanna walk & turn my head!If your seeking compassion and pain relief this is not the clinic for you.

So awesome!!!! Dr. Zach is top notch and extremely caring!!! The staff is wonderful and everyone is professional and courteous. This is the place to go if you have pain !!

This place has no tolerance for long distance travelers or being late at all. They minimize injuries and try to pull you off all your pain medications for much more expensive holistic therapies. Don't ask questions if you do go here. They become hostile and will discontinue treatment. My recommendation is to find any other place for true pain management. These guys are terrible. If I could give negative stars I would. It's that bad.