inMOTION Auto Care

During my visit to get an oil change on May 16, one of the recommendations they gave me was to get the tires replaced. The tires that were on my car were 7 years old, and I agreed that it was a good idea to get new tires before another winter. The brand they recommended was BF Goodrich. I initially was going to try to save money by getting a cheaper brand, but they cautioned me that cheaper brand tires wear out faster. The cost of the new tires + alignment ended up being over $900. I can't believe good tires cost that much these days, but I suppose it was worth it if I can get 7 years out of these tires. I took my car in at 7:30 AM and I got it back a little after 11 AM. They sent me a text message when my car was done. I am scheduled to take my car in on Nov 20 to have some more work done.

We've been taking our car to InMotion for a little over three years now, and have never regretted our decision. We switched to InMotion after moving to a neighborhood which was relatively close, and thought we'd give them a try. Our first experience has been like every experience, whether it's just an oil change, or more complicate work, fantastic. Regardless of the work we have done, they will always give us the a report on the cars condition, and check everything over. The report is very thorough and we receive a print out copy, and have a copy emailed to us. In most cases, the report list items that would be nice to have done, but not absolutely necessary. Sometimes, the report lists items that are more urgent. We always get the honest breakdown on the findings, from Jared, or one of the other staff regarding what needs done, and what can wait, or what isn't that important. Most of the time, there's nothing urgent enough to even mention, but when there is, they are completely non-pressure. The will let us know the details in a way we can understand, and leave the decision totally up to us. They have never pressured us. A few times there were items found that may cause serious damage or safety, and they will let us know, but still not pressure us to have any work done on it. If there are a few items that do need to get fixed, and you decide to have the most important ones done, they will work with you to decide which ones are better to do now, and which ones could be put off until later, again with complete non-pressure.Almost every time we've had more done than an oil change, we have noticed a big difference in the way the car drives when after we've picked it up. We've never had to take the car back after it's been serviced, due to any issues, and have always been very happy with what was done to it. Our car is getting older (2008), and I hate to get rid of it because it still looks and runs great, because we try to take care of it, but it is getting to the point where it does need a bit more work from time to time. It's comforting to know we have an honest and reputable place to take our car where we know they will not try to take advantage of us, and will always do a great job on anything we have done.They can do just about any type of work. We had our clutch burn out last year when my wife was driving, and I was in the hospital at the time. She called InMotion, and they took care of everything, from the towing to the repairs, and there was very little my wife needed to do. They have always been very friendly and professional every time we have taken our car in, no exceptions. I'm sure we'll be taking our current car in for quite a few more years, based on it's continued performance, and the great work that they do, and will definitely want to take our new car in when we decide to eventually get a new one. Why go anywhere else when we get so much bang for our dollar at InMotion. I know we could save a little money by taking our car to a cheap oil changing service, but we care too much about our vehicle to risk not having the job done right, and not getting nearly the personal care and expertise workmanship we have gotten here, just to save a few dollars. We are so glad to have found a place we can trust and always gives us great service on all the work they do.

Nobody likes to take their care into the shop, the expense and inconvenience....Despite that, I LOVE inMotion. They go above and beyond in terms of service. Always considerate and great about updating me on progress and timeline. Their friendliness is genuine and I enjoy working with them. So while I don't love having to take my car in, if I have to, I LOVE working with inMotion.

I called in for an estimate on a break job. I was quoted a price and when I said is that for all 4 wheels the advisor said yes. I made arrangements to drop it off that day. I then got a call that my front wheels were done. I said to the gentleman the estimate was for all 4 wheels. He said you'll have to talk to the service advisor that you talked to originally. He called back and said that he did not say it was for 4 wheels. He said he had a recording of our conversation and I said that's great please play it back. After a few minutes he came back and said that they did not have a recording of that conversation. Very convenient on their part!!I told him that I had three other estimates for a 4 wheel brake job that was similar in price to his 2 wheel brake job! He said he didn't care and he was going to put my old parts back on my car and send me on my way! I told him that was a waste of his time and my time, that we should be able to come to some kind of agreement that would be reasonable to both of us. I could tell he was not being cooperative so I asked to talk to the owner of the business. She listened to what I had to say and agreed to a payment for the front brakes. Her cooperation is the reason I'm giving a two star instead of a one star rating!!! I suggest any customer getting a estimate from this establishment make their own recording because evidently their recordings are only for their benefit!!I won't be back!!!!

We all know how it feels to get screwed over by a crook mechanic. My friends have been told that oil was changed and had it double checked only to realize it never was. They've been told oil filters needed replaced only to find out that was a dirty one out of the trash. One of my friends had an oil change, got back on the highway with her 4 kids, and the unlatched hood flew up against the window. (Thank god she's not dead today). And that's just the small stuff. The big work is even scarier. A family member had a couple new tires put on and his front wheel fell off while he was driving 75 mph down the freeway. Again...thank god HE isn't dead too. Tons of mechanics are thieves. That's just a fact, especially at the Walmarts, Jiffy Lubes, etc of the world. Not saying they're all bad but I've seen, heard, and experienced WAY more negative than positive. So, a high quality mechanic with integrity is earth shattering when you find them. It's your lucky day every time you work with In Motion!So if you want fair prices, high quality work, and excellent service, this is the ONLY place for you in Lincoln.

Check engine light came on, went in to see what's wrong with it. They charge $150 diagnostic fee; they don't waive if the do the work is done there. They charge different diagnostic fee for different areas of the car, not inclusive. This is a scam and a waste of money in my opinion. If customer doesn't get the work done there, fine I agree with the charge, but it should be waived if work stays. They stated I need a new catalytic converter. I agree to the work, paid $2000 for it and was on my way. Few months later, check engine light came on again. They told me I needed a new catalytic converter. Yes, I was livid. I just replaced it! Excuses came flying, they explained we replaced Bank 1 and not Bank 2. It was never explained to me that there was two parts. I just threw good money away on a band aid fix. On a 14-year-old car, its recommended to replace both banks at the same time. At least I should of been given a choice and told and explained that this could happen. They put on a good show, took advantage of me. I did a review on their Facebook page as well. They deleted the post. Their rating is false, if they can delete negative reviews, then how can you trust them to do right by you?

I brought my car in for service...great staff. When I got my bill, I was surprised at the cost. No parts were itemized, then I received a charge for according to the service department, "for rags and other stuff" we need to fix your car. Never have seen this before!!!!!! I was very surprised for the cost of , "rags and other stuff". Again great staff, great service, but the price definitely was a little suspect.

Great service. Accurate diagnosis. Finished on time for the quoted price. Nice rental car available. Thorough inspection done with no sales pressure to do more than I wanted.

We were travelling from Indiana back home to Colorado when our car was hit by a semi. We were towed to inMotion Auto Care in Lincoln, NE. To say that they were amazing in helping us is a huge understatement. They ensured that we had transportation to hotel that had restaurants nearby since our vehicle was inoperable. The staff kept us posted and coordinated not only the engine repairs, but the body work, as well. Because of the extensive damage, we had to get a rental car to get home. When we returned to Lincoln three weeks later to get our repaired car, same amazing level of service and professionalism. We were so very impressed in how we were treated. The car is perfect, and we are so pleased!

I'm driving from Colorado to Vermont when 30 miles outside of Lincoln, I hear grinding from the front right tire. I found InMotion on google. The reviews were amazing and completely accurate. I stopped in and they were able to get my car in right away, diagnose the problem and get me back on the road in record time; considering the circumstances. The waiting area was really clean and comfortable and Jared was super helpful and got me the best deal. Everyone was really friendly! I was 100% satisfied.