I-Go Van & Storage

Expensive purses and boots from Spain & Italy were missing. I hurried home from work so team could deliver one day early and get back to Des Moines so they could avoid a hotel and the driver could celebrate her birthday. They were having an argument amongst themselves which I didn't need to hear. I saved them a hotel and expenses and I only got reimbursed $300. for my multiple purses which were missing. The letter said since I signed the document that I agreed that I received everything. Next time I will make THEM WAIT overnight while I unpack everything. Is that what they want? That is a ridiculous policy. I will advise my company Against using them in the future.

Of five lifetime cross country moves, I-Go Van was by far my worst experience. I'll try to be factual with my review. 1. We agreed to an original estimate, but I-Go revised it upward. We attempted to delete items from our move, but received no response from the estimator. Very expensive!2. I-Go assured us about their capabilities to move our baby grand piano. They loaded it onto the truck and drove it to North Carolina. Upon arrival, the movers informed us that they were not responsible for moving the piano into our house and left it in the driveway. I called I-Go for assistance, but they argued that our contract did not include moving the piano into the house. We had to hire a local mover to finish the job. It's difficult to imagine that a contract says they will move the piano across the country but not into the house. Very confusing.3. The packers wrapped small objects, like picture frames, egg cups, tiny bowls in packing paper and threw them into large boxes. We had to carefully search through each and every scrap of wrapping paper to avoid accidentally throwing items away. I've never seen anyone pack like that.4. There was little organization to the packing. Kitchen items were packed in boxes with living room items, etc. They wrapped everything in paper (no dish packs), which was cumbersome to unpack (see #3). To quote my wife, "This is a nightmare. I wish that I had packed it myself."5. They packed a clay sculpture into a cardboard box with no reinforcements. It arrived as you would expect, smashed to bits. It was a present from my sister. Bummer.6. We recently learned that three of our boxes were delivered to another address. We moved seven month ago! Funny that the driver claimed all boxes were unloaded and accounted for. Hopefully, we will see our stuff one day.7. Our complaints were met with explanations of how many years of experience I-Go's team possesses, as if that would somehow make us feel better. It didn't.As I said in the beginning, I've moved cross country five times. I've hired local movers at least a dozen times. This was by far our worst experience. I would characterize it as amateurish. The worst part is that our complaints have been met with anger and denial by the company owners. Sad...very sad.Needless to say, I cannot recommend I-Go Van & Storage.

Great moving company. Been moved 5-6 times on corporate moves and these guys were by far the best. Highly recommend.Scott

This was my first experience using a moving company to pack, transport, store and unload my household items. I was very impressed with how easy they made the moving experience. Thanks to Tina in the office and all the moving, packing and unloading staff.

I-Go provided superior service for our move. The packing and shipping teams were outstanding. Extremely friendly yet very professional at every turn. Although a couple of items were broken, we consider the overall move very success!The only reason I am not rating the company a five star is because the original estimator was way high which created an inflated price. Hopefully a significant adjustment will be made in the near future.This is our twelfth move and must be rated as one of the best!

Flawless move from start to finish, and I've never been able to say that before. Lightning fast and thorough responses via email and phone. On both sides of the move, the movers were punctual, friendly and extremely competent. Jeff Nogg of I-Go/United ran interference on everything and he was terrific. I cannot recommend them more highly.Michael

Had this people handle my move and they either broke and/or scratched my furniture. United Van Lines will pay to fix the furniture, but they don't compensate you for your time wasted dealing with them for the furniture THEY broke and/or scratched!