Hometown Hero Appliance Repair

My washer leaked all of the water onto the floor and into the basement. The company was able to schedule an appointment for the next day. Cole came, he was kind and courteous and was able to quickly find and fix the problem. Will definitely call again if I have an appliance problem. Hopefully no more problems.

A little hard to find located just north of Pacific. A small operation that has a limited capabilities for vacuum repairs. We brought our robot vacuum in and it took several visits to get things working. On one visit they struggled to find our vacuum. The counter staff is a little quirky. Suggest that you look for alternate options.

Allison was so bright, cheerful, and helpful in booking our repair. Kelvin was thorough, kind, and patient when in our home, explaining what was wrong. He went above and beyond to make sure our dryer would help us out for several more cycles. Everything was fixed within a day. Thank you!!

Service itself was quick and effective. Scheduling as (at first) simple, but then a bit inflexible when finalizing times to come complete the repair. I'm sure there were more factors that play than I can appreciate, but sometimes the customer only has a certain windows of opportunity to be at home, and that inflexibility On the part of hometown hero to schedule was frustrating. Even if I push the appointment out far enough, they couldn't find a time and commit to it.

Hometown Hero is responsible for my fridge dying on at least three separate occasions. We initially reached out based on positive experiences with our washer/dryer, back before this company expanded into multiple cities and became HH. We wanted to repair a broken ice maker, which they did. However, our fridge later died due to an iced-over fan less than a year later. We'd never had any issues previously and the fridge was relatively new when we got it. A technician came out for that second visit and diagnosed the fan issue, though it took almost a full week for the part to be ordered, during which time we had no fridge. We weren't mad at this point, as we didn't yet know the extent of our issue. After the fan was replaced, a very short time later the same error message appeared and our fridge died yet again. A new technician came out. Based on some research we'd done for similar issues and what caused them, we asked if the recurring problem with the fan was potentially related to the ice-maker, which he initially dismissed. However, once he had completed the repair he confirmed that it was, in fact, the culprit. Turns out it had been slowly leaking water onto our fan, causing it to ice over. But he offered no restitution or assurance the issue wouldn't re-occur.To be clear: had we known the initial repair would have resulted in hundreds of dollars worth of repair costs, hundreds more in lost food, and hours of stress and aggravation we NEVER would have had Hometown Hero do the work. And guess what? Cut to this week, yet another error code and a broken fan, we assume the result of the same ice maker. And what has Hometown Hero offered us? Basically nothing, save for waiving the repair cost on their third visit (due to warranty) and offering to send a FOURTH technician to our house to fix our fridge today. Let me say it again for the folks in the back: YOU ARE NEVER TOUCHING ANOTHER APPLIANCE I OWN. I will say the people on the phones are lovely. I talked to two people today who told me they felt we were entitled to some form of compensation. But ultimately someone "higher up" whose quarterly bonus likely depends on paying out as little restitution as possible, offered only a repair. Something we have zero interest in for obvious reasons. You would be better served to give your money to someplace that's actually local and family owned. This place can kick rocks. Pro-tip: sort reviews by recent and enjoy the litany of complaints leveled against this company since they changed names/majority ownership. Edit, response to the response from the owner: Sir, why would accept an offer to have y'all come fix my fridge when your repair is the reason why it broke over and over and over and why I had to toss hundreds worth of food three times? This is not a real offer of restitution. But I guess you don't get to the boss man by looking out for customers, you get there by looking out for your bottom line. So in that respect, I bet you're doing a great job.

Have used them twice, both times for two different dishwashers. The tech sent each time were very helpful, friendly and open to answering the many questions I had.

We had a code pop up on our dishwasher followed by: call for service. Koby came to service the machine. I learned more about dishwashers in his short time here. He was so knowledgeable, friendly and engaging. He was so patient w/ all of our questions! He's our new go-to-guy for appliance repair, questions, etc!!

Hometown Heroes has always been my go to for appliance repairs. I have never been disappointed. Kyle is professional, knowledgeable and reliable. I believe the price point is fair and the quality of the work is excellent.

First time with Hometown Hero and let me say, fantastic experience. Had some issues with our washer and Derek (tech) was great and fixed the problem. Very courteous and knowledgeable. Explained everything in detail and was happy to answer my questions. He knows his stuff. Seriously the best experience I have ever had with a service repair company. GREAT JOB!

Scheduling the service call was a nightmare, but once the tech was here, my experience was good.On Memorial Day, 5/27/2024 (a Monday), my washing machine appeared to be leaking water all over the laundry room floor. I submitted my service request via their website. Tue morning 5/28, I received a text saying that they would come on Tue 5/28 and would contact me 24 hours in advance to arrange a convenient service time - very confusing since 24 hours in advance would have been on Memorial Day and no one had yet contacted me.So I called for clarification. The customer service rep I spoke to, Rico, attributed the confusing text to the Memorial Day holiday (understandable) and helped me arrange to have my washing machine serviced on Wed 5/29 (since I work a part time job and am off on Wednesdays). I understood I would see a service tech on Wed 5/29 between 8-9 am.But on Wed 5/29, I checked the status of my service call and found that the customer service rep had not scheduled me for Wed 5/29, but rather for Thur 5/30 8-9 am. So I again called to get the situation straightened out. I was able to arrange for a service tech to come out between 3-6 pm Wed 5/29.Again, once the service tech was at my house, his work was excellent and we were very satisfied (thus the 2-star rating instead of the 1-star rating).