Harlan Inn & Suites

I love this little hotel! It's reasonably priced, it's clean, && it's nice n large!! There's stores nearby & when tornado hit it was untouched! The staff is very polite as well! I will definitely stay again!!

I visited this hotel for business trip and was very pleased with the remodeled, clean room. They have plenty of parking spaces and my room was very clean and furnishings seems new. Room includes coffee, refrigerator, office table, newer bedsheets, clean bath and fresh linens. Hotel lobby is very nice. There are friendly staff and price is very reasonable. I enjoyed my stay and would definitely consider visiting again.

Rooms were cheapRooms also haven't been cleaned in the last monthLooks like someone evacuated their bowels on the carpetBed sheets are dirtyDirty wash cloth on the floor11/10 would recommend

A real bargain with breakfast as part of the deal. It was a pleasant surprise after a long day of driving. Second floor room was quiet and comfortable, faced away from the road.

WE HAVE NOT EVEN STAYED HERE YET!!! If I could give no stars I would. So we called and got prices from someone at the desk, they were advertised cheaper online and we were told to book online because it was a better rate. Then I find out through friends they Harlan inn and suites has bed bugs!!!! Called and lady at desk said she has no info about our reservation to cancel since we booked online, called Expedia and they have to call and get approval from the hotel manager. So I called back to Harlan inn and suites and was not allowed to get a word in because the desk lady would not listen to me or let me speak without interrupting me. Then I find out the room we booked is not okay for 2 adults and a toddler but it is a non-refundable room without manager approval. The lady tells me to tell her my complaint and would not get a manager. I do not even want to step foot in this place based on the way I was treated on the phone, let alone the bed bugs!!!!! So now I have a room with bugs and nowhere for my toddler to sleep. This place is a joke and customer service is an even bigger joke. The desk lady told me no one there would ever tell us to book online for better rates and to tell me the name and she would fire them...so is she the manager or not?!?! I googled and googled to find out who management was and finally go ahold of someone who is supposed to be having the owner of this shit hole call me. If no call I guess I'll show up and stand there until I speak to a manager since front desk lady will not answer the phone now.