H & H Chevrolet

These guys have a diesel whisperer. If you need your GM diesel worked on, this is the place!

I purchased a used 2024 vehicle with 434 miles on it from H+H Auto on October 11, 2024. My salesman was Steve Chairez Gamez. After test driving the car, Steve and I sat down and talked through the sale then he took me to Justin Harrington, Finance Manager. Justin talked me through paperwork and the financial side of things. He misrepresented the extended warranty and the cost to me. The car was also misrepresented to cost less than it actually did, calculating my down payment and the "match" they were giving me, making the car appear to cost $6000 less than it actually did. Steve offered to drive my old car back to Lincoln so I could get both cars home that day. I felt this was above and beyond customer service, then by the time I was done talking to Justin, this was no longer offered to me. I drove the new car home then had to get someone else to ride with me back to H+H so I could get the old car back, this is the beginning of the false promises I was made during my sale. I was pre approved with my bank for an interest rate of 5.49% and made that very clear to both Steve and Justin. The "best" interest rate Justin could provide me with was a 9.49%. We all know you never finance with the dealership, so I told both of these employees multiple times that I would be refinancing with the credit union I had the pre-approved rate with. They acknowledged this and agreed it was a great call. On top of that, the extended warranty added $5,000 onto the cost of the car instead of being a separate cost, meaning I paid tax on the extra $5,000 and when I refinanced the car, had to explain why I paid over $6,000 more than this car is actually worth. Trying to refinance became a nightmare due to the inconsistent costs listed on the bill of sale, and the run around I was given by this dealership. I called the dealership and the personal cell phone of Justin Harrington and could not get a call back unless I called from someone else's phone (they thought it was a new customer). When I bought the car, both Steve and Justin promised to give me the spare key for the car. They didn't send it home with me the day of the sale and promised to overnight it to me that day. A week later (October 18) when I still had not received the key and neither of them had answered my phone calls and voicemails left October 14, 16, and 18th (3 voicemails left on the 18th) I drove the hour drive back to the dealership and spoke with Justin again. He blamed everyone but himself for the lack of communication and said they would make me a new key, at NO COST to me, and mail it overnight that night. Justin stated that Steve had dropped the ball and he would have him get back on it. I knew leaving that day without the key in hand would be a risk of not receiving it but Justin was very confident this would be taken care of. Flash forward to November 8, I still have not received this key. Again, I call Justin and leave a voicemail with no response. November 21, I call and leave another voicemail for Justin. He actually returns this call (what a guy) and says that the key is missing and they ordered me a new key that he will PERSONALLY drive to Lincoln and place in my hand. I tell him to let me know when the key arrives. December 4, I receive an automated message that my key has arrived. I call multiple times on December 4, 5, 6 with no response back. December 6, I drive up to Omaha for the FOURTH time and get for the key. No one had any record of this key arriving or knew the whereabouts of it. At this time, I meet Kyle Quiggle, who is very apologetic for the behavior of his colleagues and then states that they actually know the whereabouts of the key that they "lost" and he could get it to me by mail by the 9th because the previous owner would bring it to the dealership. In addition, he tells me Steve has been fired because he made promises he could not keep and I was not the only person getting the run-around. (Justin was more involved at this point than Steve, but that's just my story) Again, I leave empty-handed. December 9, Kyle calls to let me know he has the key and he will overnight ship it to me. December 12, I call Kyle and follow-up as I have not received the key. He says the key has been shipped and I should get it sometime this week (not the definition of over-night shipping but what's a few more days after 2 months?) December 13, the package is actually shipped and it arrives to me December 19. I am grateful Kyle followed through on his word, but it should have NEVER been this difficult to get things done. This is a basically NEW car with less than 500 miles on it. I will never do business with this dealership again and I cannot stress enough to my friends and family to stay away from this dealership.

Don't go here! Purchased a car from them over a month ago and I still don't have the title or paperwork. The check cleared 2 days after we bought the car. It is impossible to get anyone on the phone except there reception that just knows how to send you to voice mails. I left roughly 17 messages over the month and they finally tell me last week there is title issue. No idea when they will have it fixed. Do not buy a car here.

Wondering why no one took the time to read my review almost 2 years ago & acknowledge it.

this place is very bad. They set up their cars for problems to make more money and spend hours or even days fixing cars. And sometimes don't even help you! I would never recommend going to this place.

If I could give this place negative stars I would. i dealt with Crystal at service she was extremely rude and seemed annoyed that I had a warranty on my car and instead of looking at car and seeing what problem was she immediately said it was not covered and when I tried to explain she shut her hand in my face as if to telling me to be quite. we called manager about it later name brad who did nothing and seemed to careless. if I were you Id save the time and try woodhouse these guys wont be in business long if they continue to treat customers like crap

DO NOT BUY ANY CAR FROM H&H. This is the third vehicle that I have had problems with. At this point the problem is with me that I keep buying from them. 1st suburban - never did the "certified used inspection". Missing all headphones for the rear entertainment system, the alignment was completely off at the first oil change.2nd suburban (bought brand new) - After being asked to clean it before purchasing - never did. Carpet filthy and full of fuzz and string had to clean it ourselves. Then they didn't connect the battery fully when transferred from the train. Car didn't start in negative temperatures after 1 week of driving it. Got in an accident in which the suburban was fully totaled and not one air bag went off in the vehicle.3rd suburban - bought brand new again!!! Spoiler leaking when it rains and drenched the entire backend. Got a new spoiler and they painted it the wrong color. Went to fix that and they didn't connect it right so the next time rain came the back was completely drenched again. This place is a complete JOKE. No quality control what-so-ever

Unfortunately I need to edit this review. We bought a car from H and H about a year ago for our 15 year old daughter. I preface this by saying used cars can be a gamble, and our sold as is.... We had bought multiple cars from H and H over the years, and had always had a very good experience with the cars and more importantly the customer service. It was really the only big dealer we considered going to when we were ready to find our daughter's first car. We know large dealers have more of a mark up with used cars, but we assumed part of that was because they had more quality cars, and that gave us a little more peace of mind.We spent well over 11,000 dollars on this car, and it sat in our driveway for 6 months waiting for our daughter to turn 16. After that, we put roughly 5 to 6 thousand miles on the car. We had the oil changed after 3000 miles and our mechanic mentioned the oil was very very low which was strange. About a month later was the first time the car stopped running. We towed it to our mechanic who said oil was very very low again.He changed the oil AGAIN, and 3 weeks later the car died while my daughter was driving it about 10 ft over a set of railroad tracks. We had the car towed AGAIN to our mechanic who said the oil was bone dry and the engine was likely destroyed. He quoted us 8000 for a new engine with 100000 mile warranty or possibly a used one with a limited warranty for roughly 3000. We called H and H who said we would need to have the car towed to them so that they could do something. I thought THIS IS WHY we bought the car from H and H, and they will do something for us. Another 100 dollar tow and a week and a half later, H and H quotes us $13,100 out of pocket to put in a new engine for us. Seems quite a bit higher than our small town mechanics 8000 price.Again, we understood buying a used car is a gamble, but with the exception of Ronell in the service department, we were treated horribly. No apologies, not even a fake attempt to sympathize other than to say its a "used car". We get it now. When the service manager was asked how he would feel and what he would do in this situation, he stated he couldn't answer that question, because he worked there.Sometimes you get screwed over in life and it comes with a big price tag. Our daughter learned this lesson too as she helped save up part of the money to buy her first car. We in no way expected to get a free engine or a free car - maybe a good deal on another used car or the engine at cost, which by the way they said was $9,100 for them (our small town mechanic must be getting one hell of a deal on his new engines at $4500). That seemed to be the consensus from other small local used car lots, and what they have done when they've had problems like this come up.I have to reiterate again we understand that buying a used car is a gamble, but I think the part that sticks with us the most was just the way we were treated by the majority of the Sales and Service staff - absolutely no apologies or lets see what we can do for you, lets find you a deal on another used car. NOTHING. We got screwed over, we get it, but maybe try to do something, or anything or maybe just a little compassion? Again Ronell, thank you for being one of the only examples of that in this situation. To top it off, they even offered us about 30 percent less on the salvage than the mechanic we sold it to, who will fix the engine for $3000 and resell it.There's a reason people do and SHOULD dread buying used cars, and a reason the phrase "used car salesman" has such a negative connotation. I would suggest that if you don't want to find that out for yourself, you should steer clear of H and H Chevrolet.

Not a fan of H&H, with the dealer add ons and market adjustments. Would rather drive a couple of hundred miles to buy from a dealer not using sales gimmicks. Buyer's market incoming, hope H&H gets a taste of their own medicine.

Brought my car in for a transmission issue that is covered under warranty. Told them to fix the issue. When I showed up to pickup my car they charged me $780 for some part. These guys are a bunch of scam artists.I tried talking to Don, the service manager there, and he won't respond to me. BEWARE!