Gretna Small Engine

I'm somewhat suspicious of them. I'd been mowing for several hours with no problems and apparently refilled it with old gas and a fuel line clogged up. We could keep it running strong by pushing the primer so I'm sure that's what it was. Took them weeks to even look at and it came back blowing smoke and barely running. I was told it had a bad crankshaft and a host of other issues that had suddenly developed between the time I poured in a tank of gas and it being returned to me. The mower was two years old and now it's pretty worthless.

I have been waiting on them to repair my mower now for almost a month, they have failed to call me back when they said that they would. The problem they are telling me that the belt that I need is still on order. That's funny because I located one in Omaha , that is a stock item. I will never buy or take anything else to them again. I will also pass onto my friends this information and encourage them to do so as well .

Wish I could give 0 stars. Unethical and greedy business charged my $48 to move a washer on my gas edger. Took less than 5 minutes. I bought my mower there ($1,100) and take it and my snow blower there regularly. This was pure greed. I expect to pay for service but this was ridiculous. So, I will never use them for service, nor will I purchase anything from them again.

I run a lawn service company here in Omaha. I found this business while looking to purchase a Ferris mower. When I stopped in, the manager helped me promptly. He was very knowledgeable in regards to all my many questions about the different units he had for sale. I purchased a 52" zero turn Ferris mower and have been VERY satisfied with its performance so far. Since then, I have needed a few parts here and there. I have always gone back to GSE to purchase these items. They have ALWAYS gone over and above to satisfy my needs. Few examples of great customer service. Running a lawn service, mowers are used and abused 10-12 hrs a day. Things break down and down time is money lost. First experience, I ran into the store, purchased a new belt. This was the first replacement and I had NO CLUE how the belt went on. The manager stopped what he was doing, had me pull the mower into their incredibly busy shop. He walked me through the steps to replace the belt. It took maybe 15-20 min start to finish. I was back up and running. He didn't charge me a dime for his time. I was VERY impressed. Second time the belt broke, I was working deep inside Omaha. I called GSE around 4 and purchased another belt. There was no way I could make it all the way to Gretna by the time the store closed. Again, the manager went over and above! He told me a inconspicuous spot outside that he would hide my replacement belt. I arrived long after the store had closed, sure enough, the replacement belt was exactly where he said it would be! Customer service after the new mower purchase and in general is above standard! I highly recommend this business!

Excellent service efficient professional courteous very informative, Call the prior spending my money to tell me what I needed to have done to correct its deficiencies, will continue to use their services.

These guys are great! I've used them twice for service. Phenomenal customer service! The sharpen blades in the spot for a reasonable price, even in peak season. I highly recommend.

Gretna Small Engine has very reasonable prices and does quality repair work. That's not just my opinion either. In shopping for a riding mower, I found two big box retailers that carried the same mower, but could not beat GSE's price. What surprised me further was that both of them send their occasionable defective (new) mowers and warranty work locally to GSE for repairs. My old lawn service used GSE too. That's why I went to GSE in the first place. When business professionals trust a certain shop for work that has to be done right the first time, it means more to me. I believe they are trustworthy and competent. Those really are rare traits for a small engine shop these days.

Stay away. Something has changed. I can handle most things EXCEPT being lied to. They called to tell me my Cub Cadet would be ready to go tomorrow and recommended that they put on new blades. When I said, "No thanks." he confessed that they had already put on new blades. I said, "So I can pick it up today. Did you save the old blades? Most businesses save the old parts." He didn't know. The bill was over $300. To clean a carburetor? He said, "We did a complete tune up." "I didn't ask for that. I asked just to get it started."I took it to GSE because it would not start after replacing the battery and spark plugs, cleaning the air filter, using only new gas. Listed what I had done and they attached my sheet to the work order. I felt all they needed to do was to clean the carburetor and change the air filter.Here is what the bill said I owed.New spark plugs, new blades, complete tune up, air filter, oil change [ the previous Fall I had them put in a new oil plug [it was leaking] so the oil was pristine and full when I took it this time], scraped the undercarriage [I had already done this]. They charge $100/hour for labor.The tractor was clean when I delivered it. Now it was splattered with black oil and had clay caked into the tires...more than any test drive. The hours read 318 when I dropped it off. It read 333 when I picked it up. Did they rent it out or use it themselves. No wonder they had to change the oil and scrape the bottom!When I complained and asked for the bill to reflect what I asked, the man told me never to come back...as if I would! I expected to pay about $150, they would only take off the oil change. Rating minus ten!!

I dropped off my snow blower for repair. It needed new paddles and a scraper. I was told ten days and I would have it back. GSE sent me a text 7 days later and said the machine was repaired and ready for pickup. I went to GSE to pick it up and they said it was not done and they were not going to repair it, because they could not stand by their work. I asked why did you send me a text saying the machine was done when it wasn't. The employee behind the counter got arrogant and said someone should have called you. They didn't. I wasted my time driving across town for nothing. The employee got smart with me and through the repair sheet at me and it fell on the floor. I asked him if he thought I should pick it up? No response. The owner was there and he had nothing to say. I was told to wait in my vehicle and they would bring the machine out. I waited and they never brought it out. It wasn't worth picking up and so I just left. Would not recommend this business for repairs on anything with the bad attitude that the employees have toward the customers.

I dropped off my pressure washer the first week in April. I was told it would be 2 weeks to repair. Going on a month now! Every time I call they say we will get on it today. This has be going on for a week.Not sure why they run TV ads as they cant take care of the people they have.