Great Plains Auto Body

Yeah, when an auto body place gets a car from an accident, it might not be the cleanest. And I admit, there was stuff in the back hatch and back seat, but to show no respect whatsoever for my possessions is out of line.

I was told to use this business by my insurance company. There was delay after delay in getting my vehicle back to me. For 3 days (encompassing two work weeks & a weekend), each day I was told it would be ready the next day. Maybe not a big deal to a person who has a rental car and doesn't need to go to out of town for work occasionally, but a huge deal for someone who does. Each time they told me it would be ready the next day, meant delaying my trip. Not to mention those 3 delays included a weekend which meant more rental car charges. Customer service 101, apologize for inconvenience and apologize for delays. Not once did they apologize,instead they gave excuses & justification. No matter how justified you think you are, in customer service when inconveniencing your customers and forcing their schedule to rebuild around yours - apologize for it. Without an apology you just seem like a rude & selfish jerk (Travis). You come across like how you impact another person's schedule is of little regard to you. To make matters worse, there's still a piece that is damaged that they didn't think to include. Because supposedly all the damage was below. Which is funny because obviously it wasn't all below. The majority of the damage might have been below but a chipped section happened a few inches above. They say they'll call me. Yeah right. I looked the piece up. It's not expensive at all (under $50). And Travis even said it would only take about 10 minutes (which means going back there) but I'm sure if/when they do call it'll be a few hundred dollars, more than 10 minutes & not covered by insurance because it's a couple inches above the other damage. Also, I think I have the same issue as Mary L stated in her review, even though her repair was years ago. On the adjuster's estimate for my car, there's listed a bumper clip with the part number. But nowhere on my final ticket is a bumper clip listed. Do they not like putting them on? Also my car drives much different now. I just picked it up last night and drove straight to my repair place but it was too late to have them look at it. I'll be stopping by there again this morning because even though I need to go out of town, now I have to take time to make sure it's ok. Overall I don't think I'd recommend this place based on their lack of customer service, quickness to justify but not apologize for forcing me to change my work schedule for basically 2 full work weeks, leaving off something that the adjuster put on his estimate (if it's not needed that should be explained because when a person sees it on the estimate but not on the final paperwork, it's cause for concern) & they're failure to look a couple inches higher to replace a chipped chrome (plastic) cheap piece.And hopefully my repair place said it's ok even though it drives different because I really need to go out of town today. Which is something someone trained in car repairs AND customer service would know (explain any differences so the customer isn't concerned if there's no reason to be).One last thing, apparently the shop manager never learned how to handle criticism. When I told him I thought he was rude for his total disregard for inconveniencing my work schedule (& that if my Reps) without even the slightest apology, he replied with defensive sarcasm. When I called him out on his rude defensive sarcasm, he proceeded to tell me I was the worst customer he'd ever had. He's obviously in the wrong line of work since he can't take criticism, can't apologize, disregards the scheduled of others (disrespectful) & responds to criticism with Jr High sarcasm.

I had a small accident with my Avalanche and my insurance company gave me some suggestions on body shops. I chose Great Plains for its location on Maple St as opposed to 3 other shops that were going to be quite a ways from my residence. Great Plains scheduled my estimate for a couple of days after I called them and in turn just a few days later to actually perform the work. The staff were most professional, friendly and accommodating with me and kept me informed of the work being done and the time schedule via text and email. When I got my vehicle back, (and earlier than expected) it was done beautifully and right the first time. As an added bonus, they had the whole truck cleaned inside and out, better than when they received it. I will definitely recommend this company to everyone I know that needs a body shop.

I would definitely recommend Great Plains if you need any body/repair work done on your car. They will text you or call you, depending on the frequency you signed up for, to let you know of the progress of your repairs; which mine was estimated to take up to 11 days, but was done in 5 days! They are very polite and helpful and will go over all the repairs when you come to pick your car. Not a bad first time experience with this body shop.

Had a great experience at Great Plains. Good people and very knowledge. Their prices are great and they give you options unlike dingmans auto body who only wanted to replace rather than try fix the problem so they can squeeze that much money out of you. I highly recommend Great Plains for their work and great prices. If you have money to waste on unnecessary repairs I suggest dingmans auto body. If your looking for good prices and quality work go to Great Plains. You won't regret it.

These guys always are the first people I go to with any issues or accidents "not that I have lots" but scratched to just logo from car dealer coming off and leaving glue spot they will help me through anything and will always make me satisfied! I always get confused when their asking for Brandon there as we have the same name but hey it's an awesome name and he's pretty awesome guy! You won't be disappointed here!

Without any doubt, Great Plains Auto Body made my recent experience so painless, smooth, fast and pure perfection in their work!! From the check-in staff of Danielle and AJ, to Jimmy my service advisor, to Tre the wonderful guy that runs customer transport they were ALL so teriffic!I had a door dent on a crease that was no doubt obvious to see, but hard to get to. I was told up front that a simple dent pull may not make it 100%, but it DID! Well, that and some extra work. I received timely text updates throughout the two day service period. And when it was finished, Jimmy called to ask if I wanted to see it before putting things back together. I couldn't have been more pleased and satisfied! Tre was so wonderful in taking me home when I dropped off the Explorer, and then offered to return when finished. I got a ride to pick it up. And Tre made sure it was clean (spotless) for me, inside and out!!? It looked better than when I bought it 3 weeks earlier! Thank you Great Plains! You all are incredible, incredible people!

Did not do what they said they were going ro do did not fix my car all the way the one on emmet andv108th is awefuk

Ruben and the team are awesome. I recommend them on any repair you may need for your car or truck. TheY are certified with Honda, GM, Ford etc. They go out of their way to make sure you are fully taken care and that you are happy with The repairs they have made. Make sure to go see them when weather gets in your way or another car!!

I took in my Mercedes for repair work due to a chain reaction collision. Body work looks great and my car was completed on time. Great Plains Tech stayed in touch with me as the offer as part of their service. I will continue to use their service in the future.