Great Plains Auto Body

The customer service was excellent at Great Plains Auto Body, starting with Latrice and AJ at the front desk. They were friendly and professional, so I felt confident that I would have a great experience from the beginning. They took down my information and asked my preferred method to be reached. They also made sure I was comfortable while I waited for Enterprise Rental to come meet me. I was kept up-to-date on the progress of my car either by phone call or text. And they finished on time!! I was satisfied with the work done on my car. It looked brand new. I'll definitely continue to do business with Great Plaines Auto Body as my needs arise.

My wife's beloved Honda Fit was rear-ended by a driver who then fled the scene. GEICO recommended Great Plains Auto Body. I brought the poor Fit to Great Plains Auto Body. This excellent service-provider expertly handled my claim, performed the service well and throughly, and proved to be a reasonable rate.They also had an Enterprise provider in house, again part of the GEICO support, which got me rolling (because good partners handle such repairs if they have more free time). Both aspects, auto service and loan, were efficient and effective.The main office staff were very enjoyable as well. I actually miss this interaction now. I will definitely return there when needed.

I use the Midtown location and everyone is always very friendly and accommodating. As we only have the one car it's nice to have a repair service within walking distance, and also have the ability to drop off the night before due to scheduling conflicts in the morning. Fair pricing and always able to get in within a reasonable amount of time.

I love these guys! My son's car had quite a lot of damage after an acciden with a tow hitch. They did not have an opening for 3 weeks but said if I wanted to leave it on the lot they can try to squeeze it in here or there. They ended up finishing 5 days before the opening they were going to schedule for me.Additionally they send update texts weekly. Friendly and more than willing to go the extra mile!

After my son's accident our insurance recommended Great Plains. From the moment we entered being greeted by the most pleasant, professional ladies to going over the process with the adjuster we have never had such a positive experience at a body shop. Believe me with 4 driving kids and multiple vehicles we have been to a number of body shops in Omaha. I would highly recommend Great Plains.

Amazing business to work with at a time when you are going thru a bad time. Give them your business you won't be disappointed. The front desk team is simply awesome, their level of customer service is what other companies strive to achieve.

I don't recommend anyone take their car to Great Plains, at least not this location.My car was damaged by baseball-sized hail in June 2017. I took my car to Great Plains because geico recommended them and they had worked on my previous car when it was in a minor accident. I took my car in after hail season was over, in October. I am told that they cannot get my car into their shop until *April* because it needs a new roof.Fine. I'm willing to wait because it was such a bad hail storm, I believe they were backed up. When I take my car in six months later they say it's going to take an entire month to fix it. Disappointing but I understood because the damage was pretty bad. This is where the issues begin.One day before my car is slated to be returned to me, I get a text saying that it now won't be done for seven- ten MORE days (on top of the four weeks they already had it.) I call and the office person says it's because they had a fire in their shop and they're rebuilding it, so it will take longer. Not a super reassuring thing to hear from someone who is supposed to be fixing my car. Great Plains agreed to pay for my rental car through the rest of the repair. After this I was told probably four or five times that my car would be done on x day, only to call that day and be told it wasn't done yet. It would be three-five days longer. My car was supposed to be there for four full weeks; it was there for almost seven full weeks. I was never really told what was taking so long or why it took so much longer. This was extremely frustrating but I was just relieved and happy to finally get my car back and to know it wasn't destroyed in the fire at their shop. I also was given a $50 gift card "for my patience" which I appreciated and st that point I was ready to call it fair enough. The car was supposed to be detailed before it was returned to me but it had dirt and grime and dust all over the inside, and a large stain on the drivers side seat (which I got out myself with a steam upholstery cleaner). I also was blasted with dust and grime when I turned on the air conditioner the first time. Whoever detailed it didn't do a very good job. Once I had the car back for a day or two I realize the power windows aren't working properly. Frustrating. I call and the office person tells me I need to bring it back in so they can "reset" the car. She says this is something that should have been done before it was returned to me. I drive it allllll the way back out, only to be told that the windows are working fine and there is nothing they can do. He said he windows would be reset by simply holding down the button for ten seconds and that's all that needed to be done. Why I wasn't told this when I originally called, I don't know. That would have been nice, huh? I strongly expressed my frustration to the tech about the fact that I wasted 40 minutes driving out to their shop for no reason. He basically told me to calm down, and was very patronizing to me and my experience. I do NOT APPRECIATE how he treated me, at all. The way I have been treated by this shop in general tells me they don't respect my time or my business. The car looks good. Which is why I give them two stars. But they need to work on their customer service and communication skills. Overall it was an extremely stressful and frustrating experience.

Let me start off by saying that the repairs done to my car were great. My car looks brand new.However, WORST customer service ever!!!"I had my car repaired in February of this year. I paid my deductible when I picked up my car. Not sure why, but when my insurance company settled up with the shop, they also paid the deductible.I was notified by my insurance company that the deductible had been paid twice and that the shop should refund the deductible that I paid. Well, that was 4 1/2 months ago and about 20 phone calls later. I have yet to receive the money owed to me. The shop says they are now "corporate" and that the claim is with their accounting department. Again, it has been 4 1/2 months...No one ever answers the phone at the corporate office (which is in Arizona). No one ever returns calls / messages - I have left over 10.I am now paying an attorney to write a demand letter... RIDICULOUS!!!Good luck with this shop if you ever have an issue with payment. Jennifer Eller

Hope you enjoy being lied to.First off, when I made an appointment for an estimate to my hail damage (even though I already had one, they said they had to do their own), they made no mention of a $50 fee until after they did the inspection. They said this would be taken out of my $500 deductible, so I would sort of get it back at the end. Keep this in mind for later.They originally said it would take 7-10 days to repair, and then they proceeded to take 21 days to complete the work. When I got the vehicle back, they did not repair a major door ding on the side of my door. If this was not going to be fixed as part of the hail damage repair, I would expect at least a call or some mention of this. But nope, nothing. Would have easily paid extra to get it fixed since it was already in the shop. They just kept my vehicle for 3 weeks and gave it back with a major dent still in it and thought that was okay.When I received a call to pick it up, they said they do not accept personal checks but do accept credit cards. Not until I'm about to pay is there mention of a 3.5% fee for using a credit card. On a 6K repair, this was an extra $200! Again, no heads up until it's too late as I came to pick up the car after work, right before they were to close. If I didn't pick it up that day, I wouldn't get another chance to pick it up until the following week, at which point I would have accrued "storage fees" for not having picked up my vehicle in a timely manner. Lastly, after paying, I find out that the $50 from earlier was in fact, not taken out of the $500 deductible. So I had paid an extra $50 for the simple fact that they did not do what they said they would.I called and spoke to a manager, Dennis, about these issues the following day. He said he was going to look into it and get back to me. Two weeks later, nothing. I make multiple calls and voicemails just to get ahold of the guy again, and it is very clear that nothing had been done since I last spoke to him. At this point, all I want is the $50 that is cut-and-dry owed to me. He says the easiest way to fix it is to put $50 on a visa gift card and have me come pick it up. He says it will be ready by the end of the day. It has now been another two weeks, and surprise, I still haven't gotten back my $50.Shady business practices, terrible customer service. Even the work is shoddy, as I noticed a new scratch on my hood only mere days after getting my car back. Will never go back again. Encourage everyone to avoid like the plague. I'm going to talk to my insurance and make sure they know about everything.

Never take your car here for anything. This company is an absolute joke. I would advise you to avoid them at all cost. I apologize for the length of this review, but it shows their level of incompetence. At the advice of our insurance company we took our car to Kaizen (Great Plains) after my wife was in a single car accident. There was body damage, and the transmission cooler was damaged as well. We were told they had the experience to address all these issues. This is absolutely not the case. I will start with the good. They did great on the body repairs. But that is where the good ends. Long story short they had our car back in the shop 3 times for overheating. They tell us each time it is low on coolant, but they even admitted they never touched the coolant system in the repairs, so why is it overheating. The last time the tell us if this does not fix the issue the "done with the car". They had already been paid by my insurance at this point and the car was not fixed. We drove the car to Iowa and it overheated again. We had it towed to a local Ford dealership where they tell us the overheating is the transmission not the engine and that the cooler was not replaced properly and blew the transmission. Kaizen denied responsibility for over 2 months. Ford said it was kaizen fault, the insurance company said it was their fault, but they would not pay for the new transmission. So my insurance company hired a 3rd party to come look at the car to determine what happened. Kaizen asked for the 3rd party as well. That report made it clear that kaizen NEVER changed the trans cooler in the first place. After kaizen got that report they again denied any fault and would not pay. Finally after our insurance company threatened to sue them they decided to pay, however they never accepted responsibility. The entire ordeal has taken 4 months from the time we originally brought the car to kaizen to getting them to pay for the transmission. I have email after email documenting all of this so they can't deny anything that I am saying. The estimator, the mechanic, and the general manager are all grossly incompetent and pathetic. If you could have heard the conversation I had with the general manager and how he talked me and our insurance company you would never go there. They never accepted any responsibility, and did not care that we were without a car for all that time. Take this for what it is worth, but there are a lot of places to take your car in Omaha, please do not take it to kaizen.