Genesis Health Clubs - 84th & Q Street

I wish I could put 0 stars. when I called to ask a question about staff availability I got a LOUD SIGH as if I asked for too much. 2. I canceled my membership OVER 30 DAYS AGO and still being charged and showing my next payment payment to be taken out on May 5th 2024. So did we skip the step where we cancel the membership and just waste 1 hour of my time? I honestly think any other gym beside this establishment is better. it's not worth the hype or price. ID much rather pay 69.95 to go to planet fitness then this place. BOO!

Joined in November because I wanted to start swimming and it's close to my home. The gym has decent amenities have not been overly thrilled with the staff as sometimes it feels like asking them a question is not welcomed. Overall it's OK. Paid for six months in advance so I will be here at least that long. Good thing with Genesis clubs is if you pay for a tier at one club you can't access any of the other clubs that are either that's here or lower.

I drive out of my way to go to this location. i really like the layout the weight training area and the cardio areas are separated but not isolated.the staff is always friendly and helpful . the gym and equipment are kept nice and clean by the staff as well at the gym goers.

Prairie life has a good variety of amenities at a reasonable price. The racquetball set up at this location isn't the best but still nice courts.

Maintenance personnel, leave a lot to be desired at times. Lights burned out, batteries dead on some gym equipment as well as TV remotes. Towels and trash on locker room floor, then locked lockers which you cannot use and towels and trash left in them too. All minor things but they all add up to not a pretty picture. Oh and it really helps if you are a "regular" in the early AM as you can get as many towels as you want.

LEO THE "MANAGER " felt super entitled and was extremely rude regarding me asking for a second towel. I understand " they are low on towels well they need to wash faster as a customer that's not my problem I pay monthly for a service that I did not receive today and to make it worse he was rude from the get go compared his 6ft maybe 250lbs pounds to my saying if he can use one towel I should be to with the biggest attitude and just walked away , never in my 4 years being with genesis have I ever been talked to and treated that way ! I definitely will be calling corporate

Nothing "premium" about this club the only premium is the 75 dollars a month you have to pay for such a average gym. There are many gym half the price that are just as good or better.

I have no idea how this gym is consisted "premium". Every single time I come here there's a machine that's down, and in some cases is not working for weeks. It's a joke at this point. Also, they need to put a curtain on that big window by the weights. If the sun is out it nearly blinds you when working out in that area. There's absolutely no chance I renew my membership after my year year contract is finished.

Audio does not work on most of the cardio equipment. Pool often closed due to chemical imbalance - Men's whirlpool closed this week. and this is a PREMIUM club ?

In the men's locker room, you would think that there would be a dirty towel receptacle which may help out with all the discarded towels just being thrown on the floors. Someone needs to fix or replace the burned out light bulb in the steam room. Don't know how often the tile around the hot tub is cleaned, but evidently not too often. Last but not least, maybe there could be signs hung up that swimming suit are required for hot tub and steam room. Then maybe those 70 year plus old geezers' would stop parading those fat, wrinkly bodies all over the place. Some of them may be trolling.