Gateway Dermatology: Bigler David A MD

They refused to see me due to the fact I had a problem seeing their sign and drove by and I was 10 minutes late. There was no one in the waiting room and it was close to their lunch hour. I begged to see the doctor, said I would be happy to wait but they refused me medical treatment. The main receptionist is very kind but the girl who checks you out and collects your money got up and slammed the glass window on me! I wanted 5 minutes of the doctors time but no go. Disgraceful! Then I get a letter from Dr. Verrall telling me they are discharging me as a patient due to MY rude behavior. Of course I had no intention of going back there. They do not care about their patients. 10 minute appointments. Dr. Pollinger never even took the time to look at my body which has severe psoriasis. This place is a disgrace to the medical field!

I'm a regular patient and struggle with many skin issues. The staff is very knowledgeable and friendly. They are quick to respond to my phone calls when I need prescription refills. The front deck and billing ladies are always polite when I have questions.

I am appalled by the customer service at Gateway Dermatology. Christine Trombino made a mistake and instead of owning up to it or attempting to rectify the situation she stated "If you are unhappy with the care here you are more than welcome to go somewhere else." The treatment I was needing is not easily transferable. Never have I ever imagined saying something like this to a patient.I was charged for an office visit that I did not need and forced to wait an extra month for treatment due to their negligence.I spoke with Mary the office manager and she refused to take the necessary steps to correct the mistake.I will not be going back to this office. If you are considering becoming a patient I would highly recommended finding somewhere else.

Very friendly staff, nurses and doctors! Very happy with my overall experience at gateway!

I had a 100% positive experience all around. From scheduling the appointment to meeting with the staff the day of; everything was quick and efficient. The staff was knowledgeable and seemed to care about me as a person. I waited for less than 10 minutes and was in and out in 15! I would definitely recommend this place to anyone! Thanks for a great experience Gateway!

I am not happy at all with this place. Receptionist was extremely rude when I tried talking to her and then hung up on me.

I go to this office periodically for mole checks and occasional skin problems. The nursing staff is always friendly and professional, and the doctor sees me quickly and sends me on my way. I would recommend them to anyone.

I received the worse customer service and medical service ever, starting from the front desk, nurse and physician assistant. I received the worse prescreening from a nurse with no bed side manner, a physician assistant who was more interested in selling product sold in their office, of course & which the way you can get cheaper from the internet, then writing a prescription. The billing account staff calling me a liar by stating I had never called their office until today even though I did previous called their office regarding my statement. As a concerned patient, I went to another Dermatologist for a second opinion and given a prescription for my dermatological need. I WOULD NEVER RECOMMEND THIS DERMATOLOGY OFFICE TO ANY OF MY FRIENDS, FAMILY OR CO-WORKERS. WORSE OFFICE!!!!