Frontier Home Medical

My oncologist contacted Frontier Home Medical 3 weeks ago to set me up for a sleep study. Two weeks ago I contacted my oncologist to find out why I hadn't heard from them. The nurse called me back and told me frontier wasn't given my phone number. Okay, fair enough that was on the oncology center. Tomorrow I will see my oncologist and STILL have not been contacted. I guess it's a good thing I wasn't needing oxygen if this is how they conduct business!

There nice but its medical equipment so its expensive i actually ordered my Diabetic shoes from them and it took them a little to long to process my order which would of been free but they processed it right after my insurance accidentally canceled my insurance so i had to pay the 20% charge once I got my insurance back which kinda stunk

I have used Frontier for my CPAP supply reorders for the last few years. However, I recently saw how much they were charging for replacement equipment when I had to personally pay for something - 5-10x vs. what you can get branded equipment for online! No reason for there to be this much mark-up, even if Frontier is handling the insurance paperwork. Seems like they believe they can charge whatever they want if it goes to insurance (and I guess they can), but it doesn't go to insurance for me so I get to pay very high prices the same as the insurance companies do. I would still work with them if not for the cost element, as their service has been OK; however, given they are so out of line with the market, I'll would recommend that you look elsewhere for replacement supplies going forward. This behavior is what causes medical and insurance costs to be so sky high for all of us!Also, they constantly call my mobile phone to try to get me to reorder, even if I don't need anything. I will say that the on-line reorder feature was helpful, and I did use it several times when I actually did need new equipment.

It took 4 months to get a motorized chair and was told as far as they knew it was still in the warehouse , I asked where and they didn't know what warehouse, but I could Google it if I liked. I had to call three-way with my Gov. Assist. To be told oh my it just got here today and I would get it in the week. I've had it for a couple of months and the motors have gone bad , I had the maintenance man come before Thanksgiving and have not heard from them at all. I left a message on his phone and asked for a call back last week . No reply . Guess I'll try to get a response today when I call again . My batteries won't hold a charge either. I told them this as well on my recording. I feel I got a used chair.

Customer service is pretty much nonexistent. Once you've paid the money, not a lot of concern on helping you with any issues that might arise. If you have any alternative to sourcing equipment, I would highly recommend it. You could not do worse. On one piece of equipment, I was told it was past thirty days and there was nothing they could do and on the other, well it is working part of time, so that is good enough.... what the heck is that about???? Crappy, wish I could really say what it is, service. Go somewhere else.

Was sent here by unmc sleepClinic for a cpap machine. A CRT Handed me a face mask. Didn't attempt to determine proper fit or style. She wore here COVID mask under her nose YIKES New to DME you should interview/visit the place before you leave with a piece of equipment and are tied to them for support

Super customer service. Had a problem with my chair and called Frontier @10:00am. By noon a customer service rep. showed up at my house (30 miles from their business location) fixed the chair in ten minutes and answered any questions we had. Couldn't be happier with them.

Concerns not taken seriously. Money is their only motivation. Read the reviews. Customer service is terrible.

I had to switch providers since my employer went with a new insurance company. I called the insurance company to make sure Frontier Home Medical was an in network provider. I also called Frontier to confirm this. I asked them what was needed to transfer my records to them. AFTER I had my doctor send over a new order and AFTER I took off of work to meet with them, they had me sign a disclaimer agreeing to pay over and beyond what my insurance company would. I contacted my insurance company, and they said they should not be charging me extra. When I called Frontier out on it, they got angry and said they were upfront with telling me I would have to pay more and that what the insurance company was willing to pay them wasn't even enough to cover their costs. I thought being an in network provider meant that they agreed with the insurance company to charge only what they would be compensated for. If this isn't insurance fraud, it's at least unethical! It isn't my fault what they agreed to get paid from my insurance company! Just be aware that if they tell you they are an in-network provider, you are more than likely going to have to pay over and beyond what your insurance company allows! They misrepresent themselves as being in network providers when in fact, they are not! Like some of the other reviews, order it off of the Internet.

My wheelchair is only 5 months old. On Wednesday a screw in the left hand brake just popped off, which means the brake doesn't lock. So...I called Frontier Home Medical immediately(at 12:45)...they said it would be a"high priority." No one showed up or called, so at 4:50, I called back. The man said they had been in a meeting all afternoon and someone would call me in the morning. He did not seem concerned or interested to know my brake not working is a safety hazard. When no one had called by 9:00 Thursday, I called and spoke to a manager. He was very nice, and someone was at my house by 11:00, but it was not a good experience.