Fake Company Not Real

Avoid at all costs-not worth your time, money, or the headache! There's a common theme in other reviews here and on Yelp: poor communication, blatant lies, and argumentative responses (from Jordan, the "manager") to valid claims. It even appears that they have paid for some of their positive reviews, and I see that their only positive Yelp review is from the owner!I dropped my phone off to have a screen repaired after confirming that replacements were in stock, and that the work would be complete by next day. No other damage was observed at this time. 3 days later, after stories about "missing shipments" and "it'll be ready tomorrow", the shop tells me that the shipped part has yet to be found, and that it is "not our fault that your phone's not done yet." At this point I ask to retrieve it and have the repairs completed elsewhere, but they refuse to return the phone. Hours later, Jordan claims "he's had a busy day and hasn't been able to check yet" but confirms that the phone repair is ready and guarantees that it can picked up at 10am.Day 5 Jordan tells me that "the phone is 60% done, Bro-ski, just a few more minutes". At this point I voice the fact that I have been told three separate times that the phone is ready for pickup, but the work is still yet to be completed; and that it is unacceptable to continuously receive inaccurate information. Jordan counters that I "should just take it elsewhere," that "he's taking a loss on the repair" and insinuates that he is doing me a favor by completing the work to which he agreed (and for which he was paid in full in advance). I inform Jordan that not only did he lie to me when he told me that the phone was ready last night, that he lied to me again when I arrived, and he said that he only needed a few more minutes. I tell him that I did not appreciate the lack of communication, contradicting excuses, being blatantly lied to, and having my time wasted by driving to retrieve a phone that they have yet to repair. It is at this point that Jordan and the Owner inform me that they have yet to complete the work as they ordered the wrong replacement screen. They guarantee it'll be ready tomorrow.Day 6, Jordan places my phone on the counter and tells me that "it's ready, but there is some bad news." He flips the phone over to show that the bottom third of the back-glass is missing completely. He tells me that his technician "thought it was a back glass replacement", even though this phone was in for a screen replacement and had no other existing damage when placed in their possession. Again, Jordan becomes argumentative, saying "what's the problem? The phone works. I thought you just wanted to get something off it, and that's why you were in such a rush to get it." I remind him that we are 6 days into what he estimated as a 1-day repair, and that it is unreasonable to expect me to accept the phone in its current condition. Refusing to take any responsibility for his failures to rectify the situation, Jordan gets angry when I ask why I was not notified of the damage prior to arriving at his shop. He again claims that the phone will be ready tomorrow.Day 7 I return to retrieve the phone and notice that the back glass has been replaced with inferior 3rd party parts, the fingerprint sensor no longer works, outgoing calls are not transmitted the receiving phone, and the wireless charging coil no longer functions. Jordan claims they will repair all at his cost.Day 13 I arrive at our agreed upon time to have these outstanding issues rectified, only to find that Jordan has yet to even order the replacement parts.Day 15 I return to retrieve a phone that they claim they have fully repaired. These issues have yet to be resolved at all.At this point that I demand a refund for services, which is refused. I take the case to small claims court, and a judgement in my favor is issued by Camden County in August 2023. As of Dec 2023, the shop has yet to pay the money owed to me for rendering the phone useless; and they ignore all correspondence.AVOID AVOID AVOID

So yesterday about 4pm my daughter takes her iphone to get the screen fixed they tell her come back at 6pm it'll be ready she comes back and has to wait a little longer then 647 pm guy tells her the screen is fixed but now the power button is messed up (nothing was wrong with any buttons beforehand) so he says he will continue to work on it and bring it to her. She texts through the next couple hrs for updates on her phone which go unanswered, she doesn't get the phone back that night had to miss work etc. This morning she goes back to the store he says now they waiting for the part(he could of told her that instead of ignoring her texts) and comes back and he tells her it'll take awhile for it to be done she can come back..told him no we're not leaving without the phone this time so at around 5pm it's finally fixed. Never going back there again!!!!

This place is by far the best phone repair shop in all of New Jersey. They have the best prices and the best customer service. I would recommend anyone on getting their phones, laptops or any devices fixed here.

If you're looking to get your phone fixed, this is not the place. Terrible experience. I had a XR iPhone came in to get my screen fixed because it was shattered. Employe explained it would be 80$ and it would take 30 min, cool. When I got my phone back, the screen was lifted 3 cm. My phone would move a lot slower, overheat, and wood glitch. I'm sure parts were removed from the phone. Not to mention the screen that was Replaced was defective. I found this out because later I had to get it replaced again from fix phone repair at the Cherry Hill mall. The employee explain exactly what happened and how the screen sensory stopped working. The employee explained that this could only be possible if someone was messing with your screen or in this case from the previous repair shop. I highly recommend you do not go to Pennsauken Phone repair

They had my laptop for over two months never fixed it and gave me the run around. Wound up stopping service, took me over a month to receive all of my items, USB cable and laptop. They keep stating they would call me with updates never did they keep stating they would return my items the next day, we are now three weeks later, and I still have not received all my items back. Do not trust them. Buyer beware. Place smells of weed all the time. These people need to be reported and shut down. Mark your items because they try to give you other people's items in return.

I went in to the store early April due to a cracked screen on my phone, they ordered the screen gave me a day it would be ready I come back I'm told then that it's still not there come back yet again when I do he says the screen arrived but he doesn't have time to put it on has to go pick up his nephew come back around 5:00 p.m. and so I am there around that time or so he's still not back no communication no phone call to inform the phone was ready or not. Horrible service I was never refunded my $100 either. I would not trust nor recommend this place to others very poor communication.

WARNING!!! Stay away from this place. The person, Jordan, who runs this store is as disingenuous and and insincere as anyone I've ever met. I brought my Macbook Air in to have a cracked screen repaired. However, the screen was cracked in such a place that the screen itself could not be replaced. Rather, the entire lid had to be replaced, which would cost $358. So I agreed to replacing the entire lid for $358. He told me he could have it fixed in 4 days. A week went buy and I hadn't heard from him, so I called him. He told me he would haveit ready by noon that day. However, when I stopped in to get it, he just started taking it apart and he tried get away with replacing only the screen, but this was not possible. So he told me the cost of a new lid would now be $550. Classic bait and switch. Since Best Buy was offering new Macbook Airs for $799, spending $550 to repair this one was impractical. So I terminated our business and requested a full refund, which took a few weeks. To add insult to injury, after the refund finally came through, Jordan offered to purchase my damaged Macbook Air for $200. So I brought it in to his store where he suddenly changed his offer to $100. His argument was I waited too long. This fellow is one of the biggest story tellers I've ever met. STAY AWAY!!!