Eye Care West

EYECARE LESS! This place is a hotbed of immature staff who like to bully their patients. From the jump, this place has treated me horribly. When I reacted to their bullying antics, that is when the gaslighting began. Dr. Lichtenburg is the owner and she is the leader to her minion staff. She allows her "top notch" front office girl, Candy, to get in patients faces with pre-mediated designs on possibly physically harming the patients, she instigates and promotes bullying and Dr Lichtenburg allows grossly over exaggerated situations to occur. I felt threatened in this office. I felt disregarded and there was ZERO accountability from this office or office manager for how their staff mistreats patients. Right, wrong, or indifferent, there has been reasons as to why I've had difficulties with this horrible practice and it all boils down to how staff are lead and their is ZERO positive moral and very poor leadership. The owner should feel ashamed for her behavior. The last time I spoke with the doctor, she called me acting concerned about what had happened the previous day, and then cut me off mid sentence and began bullying me herself. When I hung up on her, she kept calling me back. I finally had to tell her to stop calling because it was beginning to be harassment. I hate to say it but I think my unfair treatment was due to me being Hispanic. Sad but true.

I recently moved optometry offices due to administrative frustrations with my prior doc and LOVED my experience at EyeCare West! I love that they turned the old Village Inn next to Oakview into their office and they utilized the space well!Huge selection of frames, including Maui Jim sunglasses, friendly and competent staff and I found the exam to be very thorough. I definitely recommend!

Dr Lichtenberg and the staff are wonderful. Dr Lichtenberg is very personable. I really appreciate that she explains everything and ensures I understand everything related to the health of my eyes.

Dr. Heidi is very informative and very pleasant. She is the best I have visited in my 70+ years of wearing glasses. Not a 5 due to sales help being unfamiliar with my Humana Vision insurance.

I really appreciate Dr Schmit and all of her staff at Eye Care West. They have state of the art equipment that allows them to check for any changes in my eyes. Dr Schmit does a great job of explaining things and makes it interesting and fun. I highly recommend Eye Care West and especially Dr Schmit to anyone dealing with eye issues such as glaucoma or astigmatism.

Great experience! They are kind and have great customer service. Very thorough and good care. I would only say I need more availability in terms of appointments.

I have always loved going to Eye Care West. Ever since I found this group of doctors, I have felt like my eyes are well taken care of. I have a family history of eye disease, so it's important that they address any concerns I have. They have always listened to me and my concerns!

Staff was very friendly and helpful. Minimized time at the appointment by being knowledgeable of the frames and lenses. Even got new lenses ordered during a routine adjustment.ECW is a great place to go for glasses for the whole family!

I needed a new pair of prescription sunglasses and I set up an appointment to look and get my glasses adjusted. I was treated with respect and was given a huge selection to choose from. The coordinator helped me narrow down the selection and I was able to choose the best choice.

I've been with Dr. Gradowski for years; he's excellent. But just as important, the staff there is exemplary; very friendly, efficient, and warm. The new building and equipment are impressive. The newer machines make the eye exam experience even more comfortable (e.g., no more "puffer" machine).