Edwards Nissan

can't give them a zero but this is a public announcement please beware of Edward auto group. I was made aware yesterday that they altered my copies and forged my signature. I did file police report.

This place is an absolute joke! -4748484 STARS!!! Recent tragic events led to my family member passing and they have been absolutely unhelpful, very aggressive and horribly cruel. No thank you, please take business elsewhere or they'll take your car from you and STILL charge you!

Don't do it. Here's why!! They sold me a car that didn't even belong to the dealership. I put down a payment and drove the car home. Got a call a day later saying I needed to bring the car back. Had title issues and the car wasn't mine nor was it even there's. Then had the audacity to say "we understand if you no longer want to do business with us". Yeah no sh**. Don't be stupid like me. Don't trust these people. Don't do business with these people. Take your money else where.

The customer service was so bad. I came in knowing I wanted to buy a new Altima. I was pretty much decided on one but when I asked to test drive the car, the sales representative (I think his name was steven) told me "I'm not going to go get a bunch of keys until you decide which car to buy". I felt that his approach was aggressive and I felt a pressure to buy. I was pretty upset so I ended up leaving and buying almost the same exact Altima at Woodhouse in Omaha.As a first time car buyer, I had a negative experience at Edwards Nissan.I'm giving one star because they had the car I was looking for and after being rude, the sales representative offered some discounts. I would not recommend this dealer.

Don't get repairs done there even if you have a warranty. Go somewhere else. You can go to a shop ask them to check your warranty and give you a quote for the repairs. Edward Nissan, charges for everything even for what they should be able to do like diagnose a car. People used to go to the mechanic and say, my window doesn't go down, can you repair it. They would normally look at it and tell you what's wrong, call the warranty to make sure is covered. You would then just pay for your copay. Afterall, you already paid an arm and a leg for the warranty.Well, now you have to pay $175.00 for them to diagnose; because "apparently, they have no way at all of knowing what could possibly be wrong without taking the whole thing apart." Oh, and they can't possibly call the warranty company to see what is excluded or not covered, like they used to. No, now they are ignorant, greedy and lazy! Have yourself a headache of dealing with their arrogant Service Manager.

Received this oh so wonderful email of lies. Explained our situation with a sales person through 19 emails before driving about two hours round trip with broken vertebrae only to be told need higher down, co signer, and not even a choice of cars it was what they selected. This is our SECOND bad experience with them. Lessened learned don't fall for blast emails that are just to get you in the door.

STAY AWAY!!! Doesn't even deserve a one stare. Tried to buy a truck, tried to deal and would not go any lower then 66000 found an add from them on the exact same truck they were trying to selling me , on line that was on sale for 57000. I confronted them about it and a man in a cowboy hat that works their got extremely hostile. Because I wanted my truck back that I was going to trad in. Then they told me I had an additive, I was just being direct. So he kept on picking a fight with me, and told me that I sold them my truck. So l informed then again that I wanted my truck back. Then Mr cowboy hat asked "what am I going to do about it." So as soon as I got my truck back I Just got in my truck and left. will inform everyone I know to stay away from Edwards Nissan.update took down the add next day. owner wrote a response. not buying that he is really concern.

This whole process starts off so amazing. The sales crew is your best friends. You get sold a buch of stuff. Then comes time to use the goods you have been sold. This is where the customer service disappears. They have your money now its time for the "NO" guys. No that isn't covered under the bumper to bumper warranty that David Kang the Sales Professional said to me over and over that was covered. That Crystal Pickens the Service Advisor advised to me over and over that was covered. Using the term bumper to bumper its covered. Lies. Lies to get me my money. Won't cover it but will give me a $2300 estimate to get it fixed. Give me oil changes to make sure they have opportunities to up sale you. I purchased a protection package and about to use this product that was sold me. Can't say what will come of it as I havnt used it yet but my hopes aren't to high.Now, I am not one to complain and post these remarks, but this is a lot of money, that you promise, for a bill of goods. Not right you get to rob the public like that.

I bought a new Nissan Frontier at first everything was great Jack in sales was good to deal with we do the financing they tell us how great the warranty's are for everything we even got the rust proofing and window tint.We walk out to get our new truck and the windshield is broken Jack tells us the windshield will be replaced right away we take the truck home Saturday I have to keep calling to find out when it will be fixed finally Wednesday at 5:00 P.M. service called and informed me we still have a week and a half before the windshield will be repaired I am supposed to drop the truck off and they will get to it when they are ready.As for the window tint and rust proofing still have not heard anything I have scheduled to have it done and pay out of my pocket.I called to cancel the warranties and left a message now no one will return my call.I am now positive the warranties are not worth the paper they are printed on.what a joke this dealership is, I had told them the horrible experience I have had they assured me they are not like that and they are that bad now I am out $3500.00 on warranties that I will never use there.

Please think twice about buying from Edwards Nissan and double check your numbers. We were charged $895 for GAP insurance, which we were not asked about. We were also charged $342 for Tire & Wheel insurance. Again, we were not asked if we wanted this. It was just added to our paperwork. Our fault for not catching it at the time of sale, but it was the end of the day/closing time. We had waited more than an hour for the finance guy. We were tired and still had a 2-hour drive ahead of us. We did eventually get these charges removed, but it took NUMEROUS phone calls and 6 weeks of waiting. I would not recommend buying a car from this dealership due to their shady finance department. They said these charges were added on "accident," but we believe they most likely do this to all customers. Please check your paperwork.Also, we did not take the car home that day because there was a recall on it that needed fixed. They told us they would deliver it to us. It was delivered to us by two older gentleman with no return car! These poor guys were 2 hours away with no way to get home. So ridiculous and such poor communication! We ended driving them part of the way back to Council Bluffs. Pretty sad if you ask me.