Edwards Kia

Our sales associate was Nate. He was new but most every question we threw at him he knew the answer to and if not he found the answer quickly. The office manager was fair and gave us an excellent price. When we were sent to the finance office Maggie helped us and she too was fantastic! We life in west Omaha but it is worth the drive.

I have bought 3 vehicles through Edwards.I will never, ever buy a vehicle from this s*** place again. Getting nothing but the run around. NOBODY CALLS BACK.They have had it for a week and suddenly need the warranty info. I have called everyday being told that she will call me back!! She NEVER DID!! I am beyond pissed off. I can't afford to rent another car for another week!!! Oh and of course no loaners. Those are booked out weeks in advance!!! This is not a simple oil change. This car was sold to me with MAJOR HIDDEN ISSUES!!! LIES AFTER LIES!!!. I'm beyond done!!! Finish fixing it now!!!! A whole week it's been sitting there!!! Yeah to hell with you guys. My daughter Was going to buy a car through you guys nope not now.

I have to admit that Edwards Kia wasn't my first choice of local dealerships during our last search for a new car. Although this dealership wasn't as "polished" as the other Kia dealer across town...they sure made it up with customer interaction. The car buying experience was actually pleasant and was treated better in comparison. I've also had a chance to use their service department and received the same excellent service.I'd definitely add this to your list of dealers if you're ever in the market for a new Kia.

NOT VETERAN FRIENDLY and YOUR FINANCIAL INFORMATION MAY END UP ON DARK WEB This will be a long post, but hopefully it will help you with your car purchase and that you will not purchase a vehicle from Edwards Kia/Nissan. I would love nothing more than to be able to leave a positive review about our car buying experience, but unfortunately it has been nothing but a pure hassle from day one. I really tried to be patient and understanding. However, Kia Edwards does not do right by veterans or really customers for that matter. We were told my husband had to submit his DD214 for the $500 rebate and it would be taken care of as soon as he did that. We submitted that 5 months ago (within one week of purchasing the vehicle) and still have no rebate. Two finance people and our sales person both told us this is what we needed to do. I had been in contact with both of them and they told me they were working on it but now all 3 of them ignore my emails when I ask the status of it. After working with Kia consumer affairs who only got me in touch with someone else who would return my calls and email, that person has now been stalling and hasn't been able to get answers for now another month. He will tell me he's working on it but nothing comes of it. So their MO is to pretend they are working on it but never really get anything accomplished. This really should not be that difficult for them to fix. My husband has a military ID with retired status on it, why couldn't they have just honored the rebate at that time? It seems all along the plan was to not honor that military rebate. If you're a veteran I would take my business elsewhere.We also had a manufacturer's defect on the vehicle where one of the drain holes in the front passenger door was blocked by paint and caulk. The service department at first said this was fine and if I wasn't happy with that answer I should contact Kia Consumer Affairs. Kia consumer affairs got involved at which time I was told by the service manager to try and get the drain hole opened ourselves. Needless to say it ended up back at the service department. After my experiences with their service department I would also never take my vehicle back Edwards Kia. Since it's been 5 months since my purchase I have serviced my vehicle with H&H Kia and had nothing but a great experience. If you're in the market for a Kia do not take your business to Edwards Auto Group. At this point I will continue my services with H&H Kia.One final think YOUR FINANCIAL INFORMATION MAY ALSO END UP COMPROMISED AND ON THE DARK WEB. We can't say for fact but this car purchase is the only financial purchase my husband and I have tied together and within days of applying for a loan thru Edwards Kia/Nissan and Kia finance both of our information ended up on the dark web and we had to take precautions for fraud protection. While we can't prove anything we really don't think this was merely coincidental, so yet another reason I would never purchase any vehicle from Edwards again. I hope this review saves at least one person from being taken advantage of.

If I could rate no stars, I would. I have purchased & leased my last 5 cars from Edwards Kia. I will never go back. My car is close to being out of warranty and I live two hours away from Council Bluffs. It's been burning oil and I was finally able to take time off work & organize my schedule (single parent of two busy kids) to make an appt. I made them aware of what was happening when I made the appt. When I showed up, I checked in and was told "we don't even know if the warranty will cover a diagnosis". I said "isn't that something you should check before I drive all the way here". Turns out it was covered. They found a leak in my oil pan, mind you, there is never any oil under my car but the oil is low a lot. So they did that repair and said I need to come back after 1000 miles. Again, I live 2 hours away, have two jobs and two kids to schedule around. I scheduled another appt. Drove all the way again, and was told "you are way too far over 1000 miles and you added oil". I explained that I was told to come back after 1000 miles but nothing specific and I had to add oil because the motor was empty. She said it was on my paperwork with directions. I can assure you it was not & I verified that as soon as I got home. What they wrote in their system is not what was on my paperwork. She then said "since I don't get my oil changed there, it probably wouldn't be covered anyway". I am sorry, so now we are making rules up as we go. I was infuriated. I bawled when I got into my car. I called corporate Kia, I called the manager, Jason, at this dealership. He told me he has a new service manager that would review this and follow up. I heard nothing for over a week and a half. Not a word. I called back this morning and Jason was surprised the new service manager hadn't followed up. Clearly he didn't follow up either. He said he would personally call me back in an hour. About 2 hours later, the new service manager called me. While she was polite, we made up new rules again. She first said we would have to start the process over again. So another day off work for me, gas there and back, and oil consumption as well. Then she decided I needed every single piece of paperwork to prove all oil changes, maintenance, etc for a warranty to cover this. She said it should say it in my maintenance log. I don't have one of those because I was never given one. Basically the gal apologized and said there is nothing she can do unless I get all of my paperwork. Unbelievable. I will never purchase another KIA let alone anything from Edwards KIA. And I will make sure to tell everyone I know the experience I had. If you want good service or warranty work, don't get a car here.

I am writing to express my dissatisfaction with the experience I recently had at your dealership. As a loyal customer purchasing my second vehicle from your establishment, I expected a professional and transparent process. Unfortunately, this experience fell far short of my expectations.1. Lease Agreement Concerns:* I was assured that all fees associated with my vehicle would be rolled into the monthly payment. However, I later discovered that this was not the case.* Additionally, I was pressured into signing a lease contract under circumstances that felt disorganized and unclear. I spent seven hours negotiating, only to leave feeling misled and disappointed.2. Vehicle Issues:* Upon taking the vehicle home, I immediately noticed that the brakes were squeaking. Despite your team's insistence that the brakes "don't squeak," the issue persists, raising concerns about the safety and quality of the vehicle.3. Missing Second Key Fob:* I have yet to receive the second key fob, despite repeated assurances that it would be provided.This entire process has been frustrating and stressful, leaving me with no desire to return to your dealership in the future.All you will get is an apology. Worthless.

My husband set up an appointment to have our Kia checked. Kia doesn't inform you that there is $175 nonrefundable Diagnostics. so we went ahead with the diagnostics and they couldn't find a problem. Then when my husband proceeded to tell them that he knew what the problem was they told him that wasn't the problem. The problem was that my van Subframe was rusted out and then it had a massive oil leak. They proceeded to try to put me in a new car. Well, I decided to put a pin in it and drive it home an hour and a half away. We took it to a shop and they pounded with a hammer on the subframe and no rust fell off And the massive leak is 1 I have a quart between oil changes. These people are liars cons. I would not take my car to them ever again.

Heed my warning when I tell you to NEVER take your car to Edwards Kia. I have dealt with nothing but incompetence, headaches, & frustration since November 2nd, 2023 after my Sportage was broken into with attempted theft. The car was taken to the dealership that morning, and I had a phone call with my service advisor, Tyler Fryant, to discuss the damage. They wrote up their repair estimate, sent it off to insurance, and it was approved. My $1,000 deductible + ~$750 insurance covered. Almost $2K in damages. I know nothing about cars, so I said okay, and work began. I received a call on December 1st that my car was complete. I arrived just to find out that barely anything was fixed. There were about 5 or 6 items that needed to be repaired still from the initial 8 items. I was able to take my vehicle home while we waited for parts. My car was brought back on January 2nd. Tyler had called me roughly a week before this to let me know he would no longer be my service advisor, as he was taking a new position. He also informed me they would have my car for 7 business days. So, I was expecting my car to be complete by January 10th/11th. When I arrived at my appointment on January 2nd, I was greeted by Ashley Osterlund, the service advisor that was taking over Tyler's "many tickets". I say many tickets because not once has she failed to let me know that all the following problems arise from her taking over all of Tyler's "many unorganized tickets." On Monday January 15th at 9:46AM I've still heard nothing, so I text Ashley and say - "Hello just checking in. I was told mid/end of last week and didn't hear anything."Her response 4.5 hours later is (and yes suddenly she texts only in caps) - "HELLO ASHLEY AT KIA. IOM SO SORRY I MUST HAVE BEEN TEXTING A WRONG NUMBER. THE VEHICLE IS DONE. WE HAD MULTIPLE TICKETS OPEN FROM TYLER SORRY."I called and was told that my car had actually been done since Saturday the 13th. I arrived the following day, Tuesday, January 16th to pick up my car. To my shock (not really) it wasn't complete! Two things were repaired out of the 5 or 6 items that needed to be done. Again, there's no sincere apology, just a lot of excuses, "Tyler left... he was so unorganized..." Oversharing way too much about things you shouldn't be telling customers. The more she speaks, the angrier I get. I ended up having a conversation with the General Manager, Chuck Norman, and the Service Manager, Tony Loser, later that afternoon to talk about my frustrations. Chuck validated me and offered a loaner car until my car was fully fixed. He then proceeded to ask me that when this was all said & done, and my vehicle was complete, to NOT fill out the survey I was going to be emailed. He explained, "Anything lower than a 5-star will hurt us, so I would rather you just not complete it." He was doing a great job at making me feel heard while I aired my grievances ...... until he asked me that. As the General Manager, the audacity to ask me to hide your messes from your higher-ups or other customers is simply embarrassing. Fast forward to today, three weeks later, Wednesday, February 7th, my car was completed, and I was able to pick it up. I was informed by Ashley that they had to send additional supplemental invoices to my insurance company totaling upwards of $2,500. This means, on top of the initial $,1800 that was paid at the beginning, that my car damages totaled close to $5,000.00. Just embarrassing that that much damage was missed two separate times when they had the photos to show for it all. Ashley also asked me before I left today to not fill out the survey I was going to be emailed. Tony joked and said, "I hope we never see you again!" And I very seriously said back "I actually never want to see you again!" The things that were overshared to a customer as an excuse to cover their mess, and their absolute audacity to ask me to not fill out a survey to hide their mistakes is ridiculous. Please do not let the 4.6 stars on Google Reviews mislead you, they absolutely in no way pertain to the service department.

Our salesman was trying, as he was new, but his sales manager micromanaged the entire process. They wouldn't let us test drive a car before they put all of our info into their system (even though they had our drivers license). They wanted to appraise our trade before we even test drove as well. when it came time to get to the numbers, the price actually went up as they included all the extra packages of protection. The offer they made on our trade in was thousands below the blue book value. when we questioned it, they listed fictional repairs that needed to be done. (We had just serviced the car the day before.) The facility was dirty, no paper towels in the restroom, and the was hard to find. We left, went to H and H and purchased the same vehicle for thousands less.

If i could've chose a zero star rating i would've, they are not helpful, they expect you to pull money out of your ass when you buy a car from them but if you sell your car to them on a friday you gotta wait a week to get your money maybe even longer which is bullshit if i just sold my car then why the fuck aren't you paying me for it, if it was the other way around you wouldn't of let us leave with a car if we said oh wait a week and we will mail you the money! Everyone there is rude and has something shoved up their ass that makes them think they're hot shit.