Edwards Hyundai

I recently leased a car from Edwards Hyundai and it was a generally good experience.They didn't have the exact model in stock so I test drove a car that was very similar and I liked it so we did the deal. They said the car would be in on Wednesday at the latest. They called me and said that it would be in by the weekend. I called Edwards and they said by mid next week. I called Edwards again and they said that the shipping company is backed up and it would be in by the weekend. No car. I called again and asked for a courtesy car, (I had an offer on my current vehicle at the time and needed to sell it), and they told me they would take care of me, which they did. The car eventually came in two and a half weeks after I initially signed the papers.This isn't generally Edwards' fault BUT they need to manage a customer's expectations a lot better. Just send a driver to where the car was initially, (I forwent that so it could be shipped here and save some miles on the brand new car), or hire a different shipping company.Edwards made it right with getting me a rebate and setting me up with a sweet courtesy vehicle for a hew days, but still, that's a long time to wait for a car that I could have driven to and got it back in a day.Due to their really good prices on vehicles and their location, I will continue to go back to Edwards.

One of the worst car buying experiences EVER is the short version!!!Our sales guy, Tim Martin, was great and did everything he could to work with us on a deal we agreed on. Would buy from him again when management changes!!We told them what we would and could do for our trade-in and the car we were buying. The sales manager Connor something tried to get a few hundred dollars more out of us several times. Then, we finally agreed on a deal and received the purchase agreement and took it to our bank and noticed that they shorted the amount for the trade in by almost $400 to yet get more money out of us. When we spoke to the Connor guy, he came up with excuses why it was wrong and different, even though we gave them the exact payoff amount from the moment we walked in. His attitude and need to feel superior got so bad that he even hung up on us while we tried to work with him on correcting THEIR error on the paperwork.We did end up buying the car and spent extra 400 as we didn't want to start over and really appreciated our sales rep, Tim, who was always up front and honest with us. Being treated like trash by management is a horrible way to do business. Let's not forget that Connor said he would only agree to the deal if we gave him a 5 star review here and posted how great it was to work with him. Well...... he didn't honor our deal we had and acted like his sh*t don't stink.This all could have gone much better had he been honest with the sales rep and us and said from the beginning that he couldn't make the deal due to numbers then we could have agreed on a higher number or walked away. Sleazy sleazy company!!!!!

I had a oil change at 8:30am. It didn't get done until 11:30am. Kept coming back with this and this needs to be changed. Wanted me to spend $1k like the fuck. Grease all over the interior of the car, swear it's like ADHD ONE THING AFTER THE OTHER. And why are you in the glove compartment ?? Like don't come back until your done!

If you are excited to buy a new car I would suggest going someplace else since Edward's Hyundai will suck that excitement out of you. I bought a new 2024 Santa Fe at Edwards. Callie, the salesperson was great. But that is where the greatness ends. I was actually allowed to drive off the lot in an illegal car. Iowa law states a car has to have a license plate holder in the front and back. My car only had one in the back. I was told the new car sales manager had walked around the car twice. He never noticed this error and I was allowed to drive off the lot, drive around for several days until a police officer told me I was illegal. I came back to talk with the general manager but he was too gutless to come and see me. He sent out the used car manager to handle the issue. To my surprise no one at the dealership knew it was against the law. My car also had a paint run on the back door. Again I had to find this and point it out. They told me it would take months to have the warranty repair it. Really? I was very disappointed in their response and their attention to detail. They will call you all the time BEFORE you buy and then treat you like a second class citizen after the sale. My advice is go to another dealership. They only care about the sale. Once it is done you are on your own.

Edwards Hyundai was the absolute worst car buying experience of my life. When I got my new car I should have been excited but instead I got home, parked my new car and wanted nothing to do with it.When I first walked into the dealership I was greeted by a great amazing salesman. I tried to get in contact with that sales person but instead I got Josh who didn't care to find out the first person I worked with. Josh was not very friendly and it seemed like he was miserable to work there. I previously wrote a bad review because I put a deposit down and they changed the deal. I did everything over text messaging so I had records and I was really irritated because the car I wanted was previously "sold" with no answer from Josh for days. I spoke with Raymond ( customer experience manager )\Josh who said they would do the deal but wanted my negative review taken down at which point I was happy.I got to the dealership and it was the worst hour and a half of my life. Josh again was unfriendly...no casual talk so it was silent the whole time while he gathered documents. Next we go to the finance office and I worked with Connor. I would say he was the worst experience at the dealership. The guy was so hot and cold. He complained about my cashiers check I used to pay for the car, he was also upset I didn't sign blank power of attorney documents, then proceeded to give me a pissy pep talk about the new car survey and he HAD to know on the spot how I was going to grade them. He was very hot and cold.. happy and pleasant when he was trying to sell me something. Honestly if I didn't have the experience with Connor that I did I probably wouldn't be writing this review.After the eternity in the finance office I got to see my new car. Didn't see anything from the sales guy Josh at the end.. no thank you for your business....Do you need anything else... just a wave from far away. The car had a scratch on it which the lot porter guy had to get someone so it could be arranged to have it buffed out.The last thing is I had to take my car in last week because they mounted the license plate incorrectly blocking the front radar costing me gas and my time. No apology from anyone on that either.This car buying experience was the worst and I'm glad I never have to go back to that dealership.

So... If I could leave a negative * review I would!!I initially had put in a good review for this place because I was told that I would get a slightly better deal if i gave them a good rating. I did so, then I realized that they did not hold their end of the deal I removed it.First Thank You to TIM MARTIN our salesman, If it wasn't for you being a great guy and awesome at your job we never would have bought our car!Second, Connor, the sales manager was HORRIBLE - a total douche bag who has no business being in customer service. (It says a LOT about a company when every other negative review has this guys name plastered all over it)We came to an agreement on the #'s for the trade in, what was owed on that and what we were buying, or so we thought. When they tell you that they need to fix the numbers to match the price you agree on process that paperwork with a fine toothed comb because they change $'s in their favor not yours!!I have had problems too many times with Edwards companies so sadly they will never earn our business back again (and we buy and trade a LOT of vehicles, lol)

We recently bought a brand-new 2025 Hyundai Palisade Night Edition from Edwards Hyundai. First, the buying experience was very smooth, thanks to the salesman, (Julien Nightser). It was a stress-free and hassle-free experience. However, the only turbulence we encountered was in deciding the interest rate. The sales/finance team explained that Hyundai Financial has its own way of rating and doesn't use all three credit bureaus, which we didn't agree with. Additionally, we were told routine service would not be complimentary every time on my vehicle, but only every other time. I did not appreciate the bait and switchWe even wrote a letter to Hyundai USA to get the facts in terms of the interest rate and complimentary service and they responded saying each dealer has his own way of dealing and process. We ended up and understood both parties did not agree to honor. I would not recommend to go Edwards Hyundai. It was a worst experience.

Was car shopping a few months ago and found one here we liked. We had it checked by a mechanic and it required a fair amount of repairs. The dealership went ahead and fixed it and then raised the price of the vehicle to reflect the cost. We took our business elsewhere and won't ever shop here again.

No one at Edwards Hyundai informed me when I purchased my 2023 car in February that they would not be registering my car because I had paid in cash.My salesperson pursued my business for almost two months. In January, he told me Edwards had huge discounts for two reasons. They wanted to make room for their 2024 models, and they were having a grand opening at their new location. The offer I made in February was $2000+ over their discounted price on their website. Why would I offer $2000+ over their asking price if I didn't expect my offer to include more than the purchase price of the car? I have never had to personally register and pay taxes on a new car. I only recently found out my car was not registered, which is almost three months after I purchased it. I reached out to the Edwards finance department to have them give me a call, but no one returned my phone calls. I later asked for a copy of my invoice, and again, no one got back to me. I spoke to a sales manager who was not honest when he told me they didn't have huge discounts on their 2023's after the 1st of the year. I wrote an email to the general manager at Edwards stating I was an unhappy customer and explained why. It's now two weeks later and he hasn't even acknowledged my email. I thought I had gotten a great deal at Edwards, but it ended up being a nightmare and no one from Edwards cares. They got my cash, a lot more than what they were asking for my car, and they were done with me. Besides what I paid Edwards, I ended up paying an additional $2373 to register and license my car. They broke my trust.

I was very unimpressed with my situation with Edwards. I was traveling and I had a check engine code pop up. I got the code and was advised to go to Edwards and get this fix situated so I could continue on my trip. I told Edwards the engine code. I also told them that I discovered no oil in my engine and that I put in a few quarts to get me to their location. I was then told all I needed was an oil change. Even though I just had an oil change 3000 miles prior. Then I was told I had to pay $175 for oil cleanup from when I put in oil and spilled on the engine cover. This was an unnecessary charge that could have been explained as such, instead they said it was necessary. This really felt like an example of being taken advantage of while on a trip, with no other choice than to do and pay for what they asked. All in all...I spent $500 on an oil change. I do not recommend.Thank you to Edwards for following up with me on my recent car issues. They were able to give me more description on the issues at hand and that there was some confusion on the initial charges.