Edwards Chevrolet Buick GMC

Very helpful staff. Efficient process. Video from tech very appreciated and what an innovative customer service tool! I felt I was notified fairly regularly. I appreciated getting a clean car back with all recalls very thorough addressed even though the car wasn't purchased in house. Great experience with seamless rental care service that was convenient to my work. Honestly first rate experience.

Worst unprofessional service. Zero communication from the salesman when we said we needed to talk to the bank on Monday about a deposit. (We stopped on Saturday) We went to the bank on Monday and the salesman called while we were there and said we were working on the loan. Again, NO communication from the salesman about a deposit to hold the truck. We talked to the bank today and got the okay to go ahead with the truck. So, we called down there to let them know, but they sold the truck!!! Then when the "sales manager" called me blamed us. Not only that, but the previous Friday I stopped in and asked about an SUV and the salesman took my card and said he would call me Monday as they got what I was looking for in on trade but needed to be looked over. I NEVER got a call!!! Unprofessional from a dealership!!! I would know as my Dad was a car salesman for years!!!!

More than not impressed. When you arrive and find out that the appointment you scheduled over a month ago does not have a loaner car available when you specifically asked for one, you are up a creek. It will take over 2 days for the car to even de diagnosed... doest take a rocket scientist to show that the Cadillac Cue screen is not working, but you can get a rental and pay for their slowness!

Cannot recommend coming here for your next vehicle purchase more! Brian was so kind, patient and answered every question I had. I worked with multiple people at this location and no one was ever pushy, aggressive or anything but professional! Will definitely be back in the future.

DO NOT BUY ANY VEHICLE FROM EDWARDS CHEVROLET BUICK GMC of Council Bluffs IowaWHY YOU ASK: 1. WENT ONLINE MONDAY JUNE 19, 2023 CONTACTED A SALEMAN NAMED TIM (VERY WRONG CHOICE WE MADE)2. SENT HIM A TEXT: "can we set an appt for 10a today (Tuesday June 20, 2023) by phone? Tim's reply "Yes we can !! I'll call you at 10!" he sends over a picture of a suv on the showroom floor. We worked out a price that was agreed upon.3. Tim text me saying "this is the finance application !! We file the load app. (he keeps calling me "boss man" hated that line from him!!!!)4. We agreed to the price and we would put 500 down and when loan accepted we would put $20,000 down on the loan. Tim texted me back with the incorrect message "Okay perfect I will get everthing put together 30 grand down 36 month incentivized rate correct?AS YOU CAN SEE COMMUNICATION IS STARTING TO BREAK DOWN5.WE REPLYED "2 YEARS" "we Probably pay it off next year."6. he asked us to send a pic of our driver licenses and we did. Guess what all COMMUNICATION STOP on TIM's part, period.7. We keeped calling texting called their loan person a so called second point of contact named Brett if we did get someone on the phone all we got is "we will get back to you shortly" outright lie. We have phone and recordings of this major screw up.8. This is there final answer to us (this is very laughable) they refunded our 500 bucks when I was on the phone with some manager. "My apologies boss man (my name is not boss man) we had trouble discerning between vehicles human mistake I have refunded your money and I apologize again for their experience." this was a text message he never called us to say this, what a COWARD!What Tim forgot to tell us is that a coworker from Edwards supposedly bought the suv, we agreed too!DO NO BUSIENESS WITH edwards chevrolet buick gmc go somewhere else you will be glad you did not spend your money at edwards of Council Bluffs Iowa God Bless You

salesman Jerry was nice but had horrible experience with Doug...he was very pushy and didn't even address me by right name!after purchaze, I received call that I owed more money because their employee figured it wrong. Held check for 4 days waiting for my funds to come thru so had plenty of time to figure out amount was wrong. Took no accountability for error and told me if they didn't receive a check they would hold license plates and registration . Mike was very rude and I received calls from 5 different people regarding the difference in payment. I was warned that they are known to screw people over but wanted to try as they were local.DO NOT EVER DO BUSINESS WITH THEM IR VE PREPARED TO BE DISAPPOINTED IN THEIR SERVICE AND CUSTOMER INTERACTION!!

I want to first start off by saying the young lady who started helping me was absolutely wonderful. She was as nice as could be with no pressure. Then someone else came and took over and never once took his sunglasses off to look me in the eyes, pressured me to the point of tears and made me feel like I was the dumbest person on the planet. I never have felt more uncomfortable making a purchase of anything in my life! I have reached out to the managers and left messages and have received no response back. I am not looking for anything, but want to make them aware of any other person who is going in alone to look or buy a vehicle. I have had so many people ask me what I was thinking going there and I should have listened to them an never set foot in that place. I will gladly be taking my business elsewhere.

Bought a Tacoma from them within the first week I had to take it into service for an alignment . Ended up taking it home and shampooing the seats and nothing but dirt and grime came out of the machine. High pressure sales tactics met with subpar customer service. If you give them your number they will spam you with messages. The salesman Taz was very unprofessional; im not one for politics but he was adamant on that subject, he said he had somewhere to be at 6pm but stayed until 8pm when the deal was done, just bold face lying. They will offer you 50% of your vehicles value and then sell for 100% profit. Take your money elsewhere to a place that treats you right.

Would absolutely not recommend purchasing a car through Edwards Chevrolet. Was an awful experience of them not following through on promises/plans on their end from the beginning. We called to make an appointment and upon showing up the next day, waited an hour to see the car that we were scheduled to see, and then they couldn't not locate the car. Extremely unprofessional and a waste of our time. We purchased a car that required body shop work for dents. We were told we would be called within the week after purchasing to have this repaired. We were never called and it took over 2 weeks to receive a callback. Upon receiving a callback, the auto body shop had no details of our car and we're unaware of the repairs that needed to be done. Overall, the whole ordeal was sketchy to say the least.Would highly recommend NOT working with Mike, the manager in sales, as he is unprofessional and magically unable to be reached with questions after the fact.

My car was stolen and was a total loss unfortunately. BUT Rich Robert and Rich Becerra help me get into a new car! I love Edwards they really do care about their customers! I would never go anywhere else.