Ear Nose & Throat Specialties

I have been an audiology patient of Jameson Hofker in this practice for several years. He has been extremely knowledgable, and very helpful in managing my hearing loss. He goes out of his way to explore my different hearing aid options and find the best solution for me. I would highly recommend him as well as the very friendly and professional ENT practice he works with (ENT Specialties).

I'm still upset that when I went in for an emergent situation, I was charged as a new patient but never got the benefit of them doing my medical history even after the fact. $270 for a new patient? This is what's wrong in health care.

This is a full service ENT practice with several physicians and audiologists. I have not been there. I just called to get information. I was on hold for 18 minutes, YES, you read that correctly 18 minutes. After 14 minutes I hung up, thinking I had been forgotten. No, the very rude receptionist told me she was very busy. "I just have a quick question." I guess not cause she put me immediately back on hold. When she did come back 4 minutes later, she kept interrupting me and was not nice at all. I'd like to send a letter to these physicians in case they don't know what is happening. Unacceptable. This is a customer or patient's first encounter with their business and she keeps them waiting 18 minutes and is rude on top of it. WOW!!And it wasn't first thing on a Monday morning....

dr nelson saw me in his office for a little over a chronic problem i have had for over 30 years that causes me excruciating pain. i was told i would receive a call to get a ct scan of my sinuses, they never called. i called them and set up appointment, i was told i would be called with my results, they never called i called them! i called for medication, waited..they never called, i called them, they called in the wrong medication. i called back and was told the dr is the one who told them to call in the incorrect dosage. he and i spoke in his office during the 10 minute visit and i told him what dosage i was currently taking, so he was well aware.

I was in the area so I stopped in to see if they could help me with my hearing aid for a repair to the tubing. It was 10 minutes before closing and they stayed a half hour late to fix my hearing aid! I was not a current customer at the time but I am now! I have scheduled a new appointment to have my ears checked. Great customer service!