Ducati Omaha

Nick and the Ducati Omaha team are the best in the business. I have ordered all of my parts for four different ducs with impeccable service. The person below is whinging because they didn't bother to call or read as the site immediately tells you what's in stock and what to expect. Ordering parts for older bikes can take a few extra days no matter who you order from. Every time I have called or emailed to change my order or ask questions I get an immediate response all at the most cost effective means available. Hands-down five stars!

I ordered parts from Ducati Omaha on July 10 via their website. No where on their website does it reveal whether parts are "in stock" or not. You can't determine this information until after you pay. I was shocked to find that Zero of the Five parts I ordered were in stock for a 2008 Ducati Monster. Even common parts like air filters and timing belts are not kept in stock. So Ducati Omaha had to order everything from Italy and estimated "5-7 days." Then, they sent me an update stating it would be 10-11 days... now my parts are due to arrive on July 28. 18 days? This is ridiculous in 2020. I tried to cancel my order on July 13, but Ducati Omaha told me they would charge a 30% restocking fee if I cancelled... Restocking what? They had Zero parts in stock! Lesson learned.

Great customer service coming from Nick in the Parts department. Had confusion and part number issues with my order and was promptly handled with expedience and great responsiveness. Despite not being local to the Omaha area, I'll continue to order parts from Ducati Omaha due to the great service I experienced.

Needed a new rear tire for my xsr900 and went to ducati of omaha and as a diabetic i was very impressed with the precautions that were taken to prevent the spread of corona virus. They were all profesional and took thier time to do the job right and did not charge me an arm and a leg. By far the only place i will be taking any of my motorcycles in the future.

Such a great service. The mechanics are really good in their job. And they are nice, we talked a lot. They did a good job in doing change oil and overall maintenance service of my Ducati Monster. Thumbs up!

I have had my 2018 XDiavel S serviced twice now at this location. First one was my 600 mile and the 2nd my Termi, my after market radiator guards, and air filter. Been also told me and got me the handle bar spacer I was looking for and installed as well. Five stars hands down!! If I could award more I would. Ben back in service is awesome! It amazes me that he will stay and work long hours to keep his customers happy. Ben always does quality work and the communication with his customers is excellent! Ben never makes you feel rushed and try's to walk you through the process and explains his recommendations if any. I highly recommend you getting your service done at this location!!

I thought they were generally okay, but you need to be highly in doubt if their website information is accurate, such as shipping durations, lost in mail remedy and shockingly the part number in the diagrams on their website listed for Ducati brand and model was inaccurate from my experience. So, I had to return the part and wait for another weeks, while it was already had been delivered a few weeks later than they claimed originally, for the parts to get delivered from Italy. If the staff only admitted that it was their mistake and they should correct and improve it, and just said sorry and suggested decent remedy for the customer, I would not have posted this review here. But I think customers deserve better. The staff never expressed apologies and continued blaming their Ducati partner in Italy to provided them inaccurate part number and diagram and kept blaming shipping companies and international custom. It's just very distasteful how he only pushes his responsibility to others and can't connect with customer who is in trouble due to their below par service quality....

I've traveled far and wide and I can say with complete confidence that DUCATI Omaha is easily the best DUCATI dealer I have dealt with! I live in Mesa AZ but I still deal with DUCATI Omaha for all my DUCATI needs! I've bought several Ducati's from them and I've been satisfied with each transaction. When I need parts I mail order from the parts department and I always get great pricing, awesome stocking levels, confirmation and shipping details. Ducati Omaha supports the local track day scene like no other dealer by literally being the track day provider in the Midwest. Their not all work though, I've been to several of their social events and always had a great time!

Outstanding dealer for sales and parts/accessories. I traveled 7 hours to work with this dealer due to their courtesy, knowledge, honesty and patience during the purchasing process. Tim, Jarel and Nick excel and represent the Ducati name better than any shop I have visited. I will continue to support this shop, and definitely refer them to anyone interested in a Ducati or parts/accessories. Truly one of a kind!

I ordered a specific set of bolts for my 07 Ducati 1098. After trying to use the website which does not have pics of any kind for some parts, and does not tell you if they are in stock or not, I spoke to a person in parts and told them my specific needed part. They gave me the new part # and placed the order. The wrong color part(needed black fairing bolts and they sent silver fairing bolts?) was sent. After calling back they then said actually they have a few different color bolts for that part #. The color I need is not in stock so they just sent what they wanted instead of what I ordered/needed. Returning product and cancelling order. Terrible experience, terrible website for parts look up and availability and terrible customer service when calling to order specific parts.