Downtown Hound

Stephanie grooms my 2 standard poodles with such care and precision! She reads their likes and dislikes like a champ!

Dog attacked - even tho she was supposed to be in single cage. They do not respect or listen to instruction from owner. "Would you like to do a group play" my response " no." They did it anyway and my dog got attacked. If you care about your animals safety avoid this place at all costs.

Staff is friendly, however we will do not recommend this service for a multitude of reasons. 1. Downtown hound is co-owned by the same owners of Tully's kennels, a well known pet store in the Omaha area with links to puppy mills and a general lack of care for the puppies they sell.2. When we brought our puppy to to the location we were assured he would be kept in an area with puppies his age and size, we found this to be untrue and walked into the store to find him being bullied by larger dogs.3. The staff is not attentive to your dogs, or the aggressive nature of other dogs. Upon picking up our puppy we found bite marks on both his ears and neck. Neither of these were brought to our attention when we picked up our dog and has severely effected his training when it comes to interactions with other puppies, especially those of larger sizes. Do not use downtown hound. Do not support puppy mills or their owners.

Great doggy daycare! Reasonable prices, happy dogs and giant play area. I also got grooming for my little fluffy dog and he looks fantastic!!! A+ rating on his first ever grooming.

If I could give zero I would!!! I just picked up my Goldendoodle and he looks exactly what I said not to do! They ruined his hair, the cut is jagged all the way around, his skin underneath is red and I found several spots where it's irritated and possibly bleed a little. Before and after pictures are posted. The manager only offered a half refund and that's totally unacceptable. Won't be coming back. 3rd time I have gone and they did not do what I asked and it was $90! Uh hard pass! THIS IS AWFUL! I feel so bad for my dog.

I was in a frantic search for a day care for Ruby after she was having trouble adjusting to her new home. Found this place stopped in and sign up was super easy. I love the large windows where you can see the play areas.Ruby is very skittish ok around some dogs and scared of others. I explained this to them and they reassured me how they would introduce her to the groups.I left quickly and then worried about her for most of the day. I almost came and picked her up early but did not.When I came back I could see her running around and playing with the group and the person in the room was soo very attentive to all the dogs and really had control of the room.Great experience very clean and I recommend.It is pretty pricey though. I would use much more but I am being budge conscience. I get it though. Its a large space they need to stay in business.

The staff were very attentive to my blind dog that is older and has trouble moving around. They knew right away to allow her to have space to herself since she cannot see other dogs. They kept me informed of how my dog was doing while she was there and were just so friendly to work with! My dog gets anxiety when boarded and usually has a really hard time adjusting, but she had a happy demeanor when I picked her up and seemed to not have any anxiety at all! I will continue to board my dog here in the future!

I was first introduced to Downtown Hound by a good friend who uses the services here regularly for his two pups and has been a patron for a year+. We have met ppl at the dog park that use the services here and gave me good feedback about their experiences. I was still apprehensive about spending $15 for a 1/2 day (5 hours max) of dog daycare. The positive of dog daycare is that your dog gets socialization and energy burned while you are working or off doing other things. The con is that they may pick up bad behavior from other dogs, or be mistreated/neglected by other dogs or human staff. My dog does not bark as an alert or when someone approaches, and that is a behavior I am worried he will pick up from others in a "pack" setting, as many dogs run to the window and bark when newcomers enter. Also, they potty in the pen and it is cleaned up, so I dont want reversals on his house training.On our first visit, I arrived with my dog and my good friend with his two dogs. I figured the new environment might be easier with other members of his normal "pack" with him. It was a Saturday and we did not have to make a reservation for our 1/2 day session. Parking was simple street parking, and we walked into the business no problem. First thing I noticed is that it smelled good in there. I mean for 50 dogs- it was pretty clean smelling. They do daycare, grooming, and boarding. You first see a big window with all the dogs and play areas. Dogs during the week are separated by size (more dogs during the week) and temperament. On the weekends there are less dogs, so they all stay together in one pen. They are given water, and there are various play things in the pens. Some dogs are isolated due to temperament or when they need a nap. Staff are inside the enclosures with the dogs.My friend D has told me that there has been a lot of staff turn over recently. I can see the disorganized manner in which they function there. Communication seems lost on them. I was not given a warm welcome (as other reviews indicated as well) as a new paying client, was not offered a tour, and was not explained on how things work here. I understand I was with D, who is very familiar with the system, but still felt I deserved some kind of "new client intro". They also took my dog from me quickly without explanation on where he was going or asking what I consider key questions like "when did he last potty?" "Is he fixed? (what if he wasn't and gets a female dog pregnant????)" "is he ok with all dogs? (he is on the smaller size)" "do you have concerns or questions?". They were more flustered that I was new, and then only focused on the proof of vaccination paperwork. Eventually they did ask about neutering to my relief, but still, I had to give my own paragraph of intro to them about my dogs temperament and what his needs are, and also took it upon myself to ask the questions I had without prompting.At pick up, they brought out D's dogs right away, and we stood patiently waiting for mine. And waited. and waited. Turns out-miscommunication again! They didn't know they were supposed to grab mine too..eyeroll. Anyway, he was happy as can be to see me, but also seemed to want to stay and play more. His thick fleece coat had picked up the scent of the room he was in, which smelled like some kind of cleaner. Not terrible, but it was awful strong on the ride home and in my house afterwards. He was there for 4 hours and had to pee pretty badly and poop when we got home, so I take it he was running a lot and drank a bunch of water. Hes a bit of a "shy" potty user and probably held it bc of all the dogs around and our strict "no pee indoor policy". **FYI subsequent visit updates: On the next few visits things seemed a lot more calm and under control. I explained that I didnt really get a proper intro and she took me and my dog on a tour of the facility and was very through in explaining everything, I was much happier leaving my dog there after those visits**

I would add no stars if that was possible. I decided to try out the daycare before having my 1 yr. dog stay for a week while I was on vacation. Thank god!My dog was there for a full work day, I went to go pick him up and it was taking forever for them to bring him to me. I asked how he did and they said he did great, he was an "angel". Finally someone comes out and they explain that another dog was teething and got blood on my dog so they were trying to get him clean. I did see more blood but assumed that they were right and it was from another dog. I could tell that he was exhausted and stressed out but I thought it was because this was his first time at a doggy daycare. I immediately took him to get a bath at a local pet store, because he smelled absolutely terrible. I couldn't believe what I saw when we started to get him wet. He had bite marks, bruises, scratches all over his whole body - too many to count. The blood was obviously his own. I called the pet store employees over to get their opinion and we decided to call the vet immediately. We ended up not taking him in because he didn't have any deep cuts and wasn't actively bleeding. I called Downtown Hound right away and all they had to say was sorry. I asked when the they thought this could of happened and they said right before I got there. How could he have gotten that many bites and scratches if someone was watching him? Why the story about another dog teething? And if there was an altercation why wouldn't they just tell me vs. acting like nothing happened. My dog had diarrhea for three days and didn't want to play for the entire weekend. It took him three days to start to act like himself. I do not recommend Downtown Hound, I was extremely disappointed.

This place is conveniently located so I tried it. I was super excited and thought my dog would love it because he LOVES everyone and every dog. He loves other dogs so much. Dogs of all sizes. I told the receptionist and owner that when I dropped him off.I looked in the active area while signing my pup in and i saw an employee with an open cleaning bucket and mop, which she kept leaving completely unsupervised in a room full of active dogs. I said, what's up with that because I worry my dog would drink out of it. And the owner said this and that about "dogs should know better and there's water positioned on the walls of the indoor play area."When I came to get him I excitedly looked into the play area expecting to see my dog having fun and no. He wasn't there.They then said he had been "in a big dog area with 2 or 3 other dogs running around" for the 5 or 6 hrs he was there. Ok... I thought. Where is that "big dog room?" They brought him out and he was STRESSED OUT, HEAVILY BREATHING, SHOWING SIGNS OF FEAR, AND SMELLED STRONGLY OF CORN CHIPS OR DIRTY FEET.I was heart broken. I said I was bummed and expected him to be tired and happy when I picked him up, just like after an hour at the dog park. They said "Oh he will probably be tired when you get home."He wasn't tired when we got home. He was totally freaked out all night. He didn't perk up or show any signs of his normal happy self.I'm never going to take him here again. I don't know what they did with him while he was there but I fear they kept him a dark room alone with the lights off. And he doesn't like to be alone, he's very social. Thats exactly why I brought him to daycare. To be social and have fun while I was at work.Strongly dissappointed. I do not recommend.