Dinsmore Flooring

I had Dinsmore flooring install wood floors in my home a month ago. They removed my carpet and installed the floors. They were able to make the furniture moves minimal by moving it to 1 side of the room for the large items. What a difference! They were on time, and cleaned up any messes they made. These floors are beautiful. AAA rating. They care about the customer.

Dinsmore flooring did an amazing job on our hardwood floors. They were professional and best price I would recommend them to anyone!

It was a trial for sure. They refinished oak flooring throughout my home. Had to redo the first two rooms since they didn't listen to what I was expecting. Second time around was much better but still lacking. Second 1/2 of job turned out better. Third part was installing LVT in bathroom which was a disaster. My daughter, who had no experience and fired them from a second attempt, did an absolutely perfect job of repairing/replacing sub floor and underlayment.Also, wouldn't show up when they told me they would. Left a terrible mess in my basement and driveway.I would not recommend this company to anyone.

We bought a house with great pine flooring under the carpet. We hired Jeff to sand and restain the flooring. Jeff was a horrible communicator from the beginning. We took out a wall and I found matching floor boards to splice it all in to look half way natural. Jeff went off script and tore out existing flooring to install this new flooring perpendicular to the existing flow. His own guys said that it wasn't gonna look good and instead of calling us to double check, he installed it. I came back to check it out and it was the most atrocious thing I've seen. I called Jeff and had to wait 2 days for someone to come fix it. Plus, we had to pay MORE money to have it done the way he said it would be done in the first place. After only a couple weeks of the product being finished, the wood puddy between newly installed section was coming up at a rapid pace. Jeff said it's probably because the wood hadn't dried and was now shrinking. *The wood was well over 100 years old and had been stored in a dry barn the past 30 years*.To their credit, they came down a few different times to try caulking and matching the stain to no avail. The crew also got stain on our newly stoned fireplace and they couldn't fix that either. So that's still an issue. It actually got worse each time they tried fixing it. Weeks after the finished product, I noticed tons of scratches from our dogs toenails. Even the threads from our area rug was leaving dents in the wood. Jeff blamed all of that on it being pine. He said it would be an issue if the scratches were getting through the stain. I pointed out a spot and he shrugged it off. We have dozens of scratches through the stain now and it's not even been a year. We asked for a refund of some sort and we don't hear back from Jeff and his company anymore. The guy is a sham and a crook in my opinion. Do not hire his company.

The work they did at our house turned out terrible. Our contractor who hired them was embarrassed with the job they did. Talked to owner of Dinsmore multiple times and he agreed to come make it look better and never showed up. Our contractor fixed it himself (he's not a floor guy) and did 10x better work than Dinsmore did. Would not recommend Dinsmore from our experience with them.

We had bought the wood from Lumber Liquidators, they had two installers that they work with, but Dinsmore was the only one that did both hardwood and ceramic tile.Although the work was completed on time and at the cost quoted to us, the issue I have is with the quality of the installation. After the floors were installed the first thing that happened was the hardwood was scratched from them putting the Stove and refrigerator back in place, my wife even told them that we had pads to slide the appliances on they refused to use them. Then I saw the trim work looked as it was done by a child, uneven cuts, gaps and corners not being cut at 45 Degree angles. Then I noticed a 1/4 inch gap in a board, turns out I can slide it back and forth, it is not even nailed down. ( this is not a laminate floor, it is 3/4" hardwood ) then onto the noises and creeks, you can't walk across the floor with out it making noise. I decided to let the floor settle for a while before I called to complain to see if it got any better which it did not. I called in October and requested that the owner Jeff Dinsmore to come out and look at it, which he was only 3 hours late from the time he said he would be here. He blamed all of the noise problems on the underlayment we had chose, Lumber liquidators sold us their "premium underlayment" because I stated I did not want the floor to make noise, Jeff stated that they only use felt, but L L wants them to sell the expensive stuff because they make more money on it, who is the customer here me or L L well I am, and if the underlayment was an issue it should have been brought up with me BEFORE I spent 4800.00 on flooring installed. Jeff stated that he would have someone come out and fix all the issues, two months later we have heard nothing from Dinsmore Flooring. I am tempted to pay someone to replace all the flooring correctly and sue Dinsmore for the costs.I hope that this review will help someone from throwing good money away using Dinsmore flooring

Dinsmore's initial bid was competitive but mid-way through the job they nearly doubled their cost. This was a 1,000+ square feet job so not an immaterial amount. This company was not someone I would ever recommend hiring. There are other installers that I will use int he future. Anyone would be better than Dinsmore.