Cycle Dynamics

I had just moved to Omaha from Denver. I was and still am running a Power Vision (PV) tuner. I had a great tune and had just purchased a power vision module to download the existing tune on. I first contacted Cycle Dynamics via email and John responded to my request saying "So I'm sure it will be more of a simple tune. We normally do 350 flat rate but I'll do just 100 an hour on the Dyno unless we get over 4 hours which i doubt" I agreed to this as I was only looking for an update using my current tune. I informed them that I want my original tune saved. I emphasized keeping the tune to the extent that the technician (Chad) who was actually going to do the tune knew. John then took the bike for a test ride to see how the bike rode. John later told me as we were causally talking about my bike that when he was taking my bike on the test ride he "wheeled my bike almost to the balance point." At this time I was a little thrown off that he wheeled my bike without asking first. I was told the bike would be done the next day by the end of the day. John mentioned that he might keep the bike for an extra day so he can do the tune when the temperature is ideal for tuning. Mid day the next day I called and was told I would be called back. The end of my working day came and still no call, I called back again to have John answer and say they had been on the phone with DynoJet all day and were unable to process the bike until the next day. I told John I will plan to be there the next day at around 1715 to pick up the bike. I told him to let me know if anything changes. The next day I took an Uber and was dropped off at Cycle Dynamics. I was informed that not only was my bike putting out 11 less horsepower and 8 foot pounds of torque less than what the original tune was putting out (the original tune was done in Denver), but that they also had not been able to save my original tune to my device. I was then told they had not done a test ride, but ready to go. When I asked John what I owed him he said, "well we agreed to $350, we spent all day on this thing" I figured he would work something out due to his shops negligence in deleting my "good tune" and the fact that he completely neglected the idea to call and inform me of this serious work discrepancy. I paid the bill to get my bike out. The ride home was the most frustrating ride I have ever had. Absolutely no power where I had it before, and decal pops were guaranteed during any phase of riding. My bike was literally shooting fire when I was riding it. I told John I want my money back for the unrequested service. I sent John an email and then had to call him the next morning to see if he had received it. He had, but he told me that it was not his fault that things were going so poorly. I asked for a refund and he told me he would have to think about it and get back to me the next day. He could not see why any of this was his shops fault. After a few days without a call from John I called Cycle Dynamics again to have the phone answered by Chad the technician who did the tune. I told him it was a bad tune and he wanted to make it right. I respected him and his promise to make it right. He then gave his word as a man that he would give me a refund the next day under the condition that when I get my original tune back on the bike that I will bring my bike back for the service that was originally promised by John Harter. I told him the only way I would use their services again is for them to pay me my money back and then when I felt comfortable and had my tune back on the bike I would allow them to do my tune again for the original quoted price guidelines. We both agreed and he then told me to drive by the shop the next day to receive my refund. The next day came and I was told at the door that I would not receive my refund by Chad the guy who gave me his word. As the conversation continued John Harter said that the reason they didn't call me to inform me that my tune was deleted was because " they knew I would cancel the service and they already had too much work in it to lose money on it" They offered me $100 refund. I told them I was there for my full refund and that I came in good hopes to reestablish the relationship, I told them to think on it and get back to me. Not even 5 minutes after I left they emailed me informing me his decision not to issue the refund was final. My argument was that the work I requested was not done as described. I specifically said I want a touch up of my original tune for the altitude difference. Once they managed to lose my tune they actively decided to create a new tune on my bike without my consent. I had not received one phone call from Cycle Dynamics in regards to any servicing discrepencies on my motorcycle. I cannot knowingly ride my bike with the tune Cycle Dynamics forced on my bike. John Harter the owner of Cycle Dynamics is an amazingly awful businessman. Only a matter of time before this shop goes Belly up.

Our family and friends trust this shop for all our repairs and service! Great staff, reliable and fair pricing!

Took my bike in on Thursday to get a tire change and brakes replaced. I was a little sketched by the place as I have heard bad reviews.. When I took my bike in on Thursday I was told it would be ready by next Tuesday.. okay fine. I was called the following day and told my bike was finished. I was told I didn't need new brakes and that they just needed an adjustment which fixed the problem and he also showed me how to adjust them. All and all I think you should give this place a try.