Computer Habit

Computer Habit took my husband's money to fix my daughters computer and now won't respond to phone calls and is never there when my husband stops by. The computer guy had to order parts so luckily were able to bring the computer home while we waited. My daughter is taking classes at Metro and has a lot papers to complete. If we had left the computer we would have been out the cost of the computer and the $350 bucks my husband is out. The BBC can't do anything so it sounds like we would have to go to small claims court. Computer Habit should be shut down. It is so wrong to treat customers the way my husband has been treated. It took a week to find out what was wrong with the computer. I've lived in LaVista since 1970 when computer habit was a cornfield. If anyone has any ideas other than small claims court, I would be grateful. We just want the money back. We would have to be insane to let him fix the computer.

IMPORTANT: DO NOT TAKE YOUR COMPUTER HERE TO BE WORKED ON, LOOKED AT, OR EVEN SNEEZED ON. I'm mad I even have to give a star as this so called "business" is a complete waste of time, money, and does not deserve a one star rating. I am surprised they are even in business. From the start of the transaction I should have listened to my intuition. I was told that a simple power socket replacement would take five days to fix because the part needed to be ordered. I did not receive a work order slip when leaving. A day later I was called for my password for what I have no clue. Ten days later I get a mumbling voicemail from the owner, whom I call back a few minutes later, and I'm told he's at the bank so he will call me back. He never called me back. I called him the next day and he tells me he hasn't started the work yet, but that my computer needs a new battery. Typical - make sure you mark your battery or they will swipe it with a different one. I refused the offer to pay for an overpriced battery. Angry that they didn't start the work yet, I asked when the new finish date would be and I was told seven days. Within that timeframe I get a call stating my laptop was fixed. I stated I couldn't get there by close of business so the guy mumbled that he would drop it off at my work. I found this completely odd and creepy. I refused and said I would be there tomorrow at lunch time. When I go in the next day the guy takes me into the back and shows me that the light comes on (whoopee who cares). I pull out my credit card to pay (when you walk in he has the VISA/MasterCard accepted sign in the window) to which he gives me a look and says "oh, could you possibly do a check or cash?" Immediately I'm on high alert and say "no" - his response, "oh I'm not sure how we are going to do this then." I asked if he had a credit card machine and why his window advertised that he took cards. He then stated "my machine is down." I asked him how long his machine has and would be down, he responded with "five days" to which I rebutted with "so you are saying tack on another ten business days?" He gave me a look as I angrily left. ADVISE: Check to see if you can even log into to your computer prior to leaving (you will see why later). I went to the bank and I got the cash out. ADVISE: Get a cashier's check or write a check. I didn't want to wait for my laptop as it had already been half a month. When I come back he sits there and makes up some sort of invoice for the work. He gives me five dollars in change, allowing me the graciousness to receive more money back because he didn't have change (oh thank-you so much). The work was overpriced, I could have done it in less time myself (this would entail me learning "how to" prior to completing the task). When I got home I attempted to log on to my laptop to find that my password did not work. I tried lowercase, uppercase, password, 0, and nothing. So I called the guy on his cell phone and asked him why my password didn't work, he literally yells "I DIDN'T DO THAT DON'T ACCUSE ME" (defensive much?). I ask him if this is common and why he wouldn't tell his customer's upfront that this would be a problem with the laptop after the completion of the work? He simply mumbles "is there anything important on your laptop?" Mind you this is the sixth time he's already asked me this question. Then he starts mumbling about how I need to press and hold down zero to go back to the system default. At this point, I have no idea what this guy has done to my laptop. I am still unable to access it because I have not had the patience to deal with it on my end. Yet, the whole ordeal was a complete and utter failure. I'm reporting this individual/business for their shady business model, their false advertising that they take cards when the obviously do not, and the simple fact that their customer service is non-existent. DO NOT DO BUSINESS WITH COMPANY - you'd have more luck finding someone more reliable and trustworthy on craigslist.

A friend of mine had a computer made for him there. He doesn't know much about computer and they charged him $1000 for a Pentium Dual core 3.3 Ghz, Geforce 8400, 16Gb of RAM computer.For those of you that don't know, that is less than $300 in parts. My friend could have bought a computer preassembled with software (he provided the Windows key, so no cost to them) for $350 by going to a computer store.In short, these people are THIEVES, preying on the ignorance of their customers. If you know something about computers, then you do not need to go to these fifth rate hacks and if you don't, then don't trust a word coming out of their mouths as they will try to swindle you.

Larry came to my home, picked up equipment and returned it in a couple weeks. Not sure who Chantelle dealt with, but Larry was great! Equipment working better than ever! She is correct though, he does not take credit or out-of-state checks.

My original contact with Larry A. Skarnulis, owner of Computer Habit at 8092 S 84th Street, LaVista, NE, was in September of 2015 when my then current desktop computer crashed. I contacted Larry and he "rebuilt" my computer hard-drive with a "brand new" hard-drive". He then told me that I needed to subscribe to his "18-month warranty service" plan, which I agreed to at the time. In February of 2016, I had another issue with my computer, and he then came out again, and told me that I had a "spyware" issue, and again, he took my hard-drive and said that he had taken care of that problem, which cost me an additional $302.22 warranty service charge for another 18 months. He also talked me into having a "backup laptop computer", and subsequent to 03/21/2016, I contacted Larry to make that purchase. He picked up my hard-drive on 03/30/2016, to "copy all of my information and programs" to the new lap top computer that he was selling to me. On 03/31/2016, he delivered back to me the "used" lap top computer. I opened up the lap top computer on the following Monday, 04/04/2016, and found that I had no access to any of the Microsoft computer programs, much less the other computer programs that I had licensed with other computer programmers. Subsequent to the additional emails, which included phone calls and voice mails left to Larry on 04/04/2016 and actually was able to speak with Larry, he told me that he was aware that he would have to come back out to my house to "follow up" and "complete" the services that he would provide me. He told me that he would come out on WED 04/06 a11 am, but called me at 11:06 am to tell me that he was with another customer, and would not be able to see me until another later date /that same week. I therefore, accepted another appointment for FRI, 04/08, at 10 am. He never showed up, nor called me to let me know that he would be unable to keep that appointment. Subsequent to this phone call, I made phone calls to Larry on the same date of 04/08/2016 at 10:25, 11:30, AND 4:50 PM, and still no return phone calls. I also drive up to his retail space on MON 04/11 at 9:30 am, but he, as always, was not there, but I did observe that all of his office equipment was still in his retail space. I, then went to the next door business of Pillar Financial, and they told me that they would contact me if they saw that Larry had showed up at his retail space. Unfortunately, I was unable to drive up there the day that they called me. I also called Larry at 9:47 am on that same day of 04/11/2016 and left another voice mail. I also left messages for Larry on the same day at 3:44 pm and 4:42 pm with no return phone calls, as always. I again drove up to his retail location on 4/12/2016 at 11 am and found that he was not in his retail space. I left another voice mail to him at 3 pm leaving a message that I was Ioyal customer and had always paid to him everything "in-full". I finally left him another voice mail on 04/14/2016 that he had "illegally" put MICROSOFT, OUTOOK, and WINDOWS on my computer. I am completely and obviously dissatisfied with Computer Cable Habit nd just want to know that everyone in this community is aware of this situation!Thank You