Completely Cat Clinic

The Completely Cat Clinic pampers cats. Makes the cats and the "parents" at ease. There is laughter, kindness and understanding. Dr. Jones is brilliant and understands the feline nature.Love the new facility!

I have brought my cars here fo 20 plus years. I have never been treated so disrespectfully by office staff in my entire life. They practically called me a liar and then kept telling me lies about what l was told over the phone. It was a terrible experience

I am greatly appreciative of the Completely Cat Clinic. I was able to get an appointment within a reasonable amount of time. They were flexible on the phone as I entertained multiple different appt dates to accommodate my unpredictable work schedule. I cannot speak to relative cost of services compared to others, but they seemed reasonable and close to what I was quoted in advance. The vets also checked with me frequently before doing anything and there were no hidden or surprise fees when my kitty had a procedure done. They even called to check in a few days after to make sure he was doing well and that I didn't have any new questions. Overall, my experience was positive all around. My cat was well cared for during and after his visit. I will continue to get my vet care from the clinic. The office staff were friendly, never rude, and never gave off any impression that I was taking too long/wasting their time. They were flexible with my work schedule, even if my cat had to spend the night after his procedure. Also, they are very mindful of COVID precautions and come out to you.

Dr. Jones is what every vet should be - compassionate, kind, caring, and extremely knowledgeable. My mom has been going to her for a few years (she even helped out my cats, who live in Brooklyn, but made a special trip after my mom's rave reviews) and wouldn't consider going to anyone else for a second. The way Dr. Jones and her staff handled the passing of our terminally ill, much-loved kitty was truly special and meant so much to me and my mom. You can tell she cares, like REALLY HONESTLY GENUINELY cares, about each of her patients and their owners. It's such an amazing relief when you can really tell your vet and her staff care as much about your pet's wellbeing as you do.Their staff cats - like Peaches, the hairless cat, with whom I'm completely, unabashedly in love - make the place even more awesome. There is no way to feel panicked about your cat when you know he or she is in good hands, and there's a goofy hairless cat climbing into your arms in the waiting room. The only way they could be better would be if they moved to NYC so I could bring my girls here!

I have a 2 year old cat that adopted me, as he preferred the way I take care of him versus his previous owners that are neighbors. These neighbors agreed that I could take him since he preferred being at my house, and they really didn't want him anyway. Because of this I didn't have a great history of his vaccinations, etc., but was given some random paperwork the neighbor found so I had to rely on that. In working with the NHS on licensing him, they looked at the paperwork and said he was only up to date on his rabies shots, so I made an appt with this clinic to bring him up to date.The car ride was traumatic on him, but once I got to the clinic he calmed right down. It was so nice to know I wouldn't stress him out with barking dogs! Dee was so terrific with handling him and going through my hodge podge mess of paperwork, just to find out the NHS gave me the wrong info and he was in fact up to date on his paperwork. Grrrr. While he was there we decided to chip him since he prefers to use mother nature's restroom versus his litterbox, so he's outside often. Dr. Tracy was equally gentle with him and both listened to any concerns I had. We agreed to have them give him a worm pill as a precaution, and unfortunately this really stressed him out. He did well with the visit until it came to the pill. Upon our return home he was extremely stressed and just not himself for a few days. I expressed my concerns to Dee a few days after the visit, and she took the time to listen to his symptoms/behavior and provided some really great feedback as to what might help him get over this stress. I really felt better after just talking to her as it gave me some hope to getting my cat back to normal.This is a great clinic with a very caring staff. I highly recommend.

I have taken my cat Jiji here on two occasions, once last year and once this year. This year's visit was better than last year's; I felt like the staff listened better and was more friendly than the first time. I suggested my roommate try them for his cat, since the little dude had visible worms, and the clinic took good care of Charlie; he was much happier after his visit and his worms are gone! :)Only caveat for some owners; they took my cat in back to check him for worms, instead of performing the whole check-up with me present. I didn't have a problem with it because my cat is pretty chill and let them.Cat note: I met both of their clinic cats and the brown one jumped up on me, using my shoulders as a perch while I checked out. Very friendly and quick to purr. Five stars.

Very nice, down-to-earth staff. After taking in my cat for a sanitary shave (at a very reasonable price), they even combed out some other matted spots, clipped her nails, and gave advice on how to manage her weight without pushing me to buy their products. These people know and love cats. I'd definitely go back again.

This event happened in 2013.I took my cat in after she was fussy about eating. After a few minutes of waiting in the lobby, I was ushered into a room and closed the door behind me. The vet tech assigned to my cat, started to talk to me about what she thought was wrong. I started asking, to me at least, some innocuous questions. Such as, "Is this common, I have never heard of this illness before?" The vet tech looked visibly angry and starting going off on a verbal tirade about how I shouldn't ask questions. After a few minutes of her yelling, I got up and left and walked out of the room. Dr. Jones was outside of the door and looked at my with some concern. A few hours later Dr. Jones called me and apologized for the behavior of her vet tech. Dr. Jones told me that she had heard everything and was appalled, and wanted to come into the room to break it up. I asked her why she did not and said that she couldn't get away from a guest, but she could have excused herself for a moment. She went over the treatment and diagnosis of my cat in a much more respectable way. She asked if I could give her one more chance for a follow up. I said no, as I had never been yelled at by an employee of a Vet clinic like that ever. Another vet handles my pet care now.While I want to give one star to Completely Cat Clinic. I am giving two stars for Dr. Jones for apologizing for the behavior of the staff. Oh, and as a side note this vet tech still works there.

we have only visited this vet office once and came from south of Lincoln to try because of the reputation we had looked for. there was one staff person who thought she knew everything thing and was going to make sure you felt wrong and basically stupid. the veterinary we saw she was great and listened to our concerns and ideas to help our cat. when asked to be able to get a month supply of the cat's medication we were basically told no and that there were better medications out there we should be using. I didn't want to be using steroids on an older cat who already is at beginning stages of kidney failure. the safer medication was working but she insisted I wean the cat down and not give it all the time. I feel that if the safer medication was working why not let the cat be on the safer medication every day if it's working. well she continued to belittle me and make me feel like I was not capable of understanding what she was saying. I am very frustrated because I think the veterinary was very knowledgeable and listens to my concerns but the assistant was not able to hear any other sides. we drove over a hour to see this cat vet. unfortunately we won't be returning and it was not because of the veterinary herself just her heLp. the front desk people were very nice and helpful.

I can't say enough good things about this place. They have been extremely helpful with our very elderly cat. They always work to get us in quickly when needed and have also been amazing about answering questions and giving advice over the phone. All of their doc, techs and staff are incredibly kind and have helped us through some difficult situations with our older kitty. We love this place and the thoughtful care they provide for cats.