Complete Access

This is a one man show. Bob Sackett is the owner. I gave him a $10,000 deposit to have a Stiltz elevator installed in my home. Prior to product delivery I had to cancel the order due to a health issue with a family member. Bob stated that I caught him off guard and that he'd have to sell something to get my money back. As of this writing, (almost 2 months after cancellation) I have only received $3500 back (he literally taped an envelope containing the check to the front door of my business). He still owes me $6500 but refuses to answer any of my calls. I have contacted the Stiltz supplier directly but have not heard back yet from the person that handles this type of issue.I'm speaking with an attorney tomorrow but wanted to warn others about this "company". Never EVER give him money up front for anything. If he claims he has to give the deposit to his supplier, make arrangements to pay them directly. Or better yet, find a different company to install your elevator.

We have had Complete Access install lifts in both the homes we have built in the last twenty years. Each time Bob was easy to work with. He responded quickly when issues came up. We have recommended Complete Access to other people without hesitation.