Carp’s Complete Exteriors

Carp's cleaned out my gutters as well as installed new and better leaf guards. Wonderful job! Chad was very responsive and friendly. The person who came to do the work called before showing up and even arrived earlier than scheduled which was a great help. Highly recommend their services!

These people were terrible to work with.A storm hit our area in May 2024. My boyfriend and I own houses about 2 blocks from each other so we went with the same company for repairs to make things easier.From the start, they took pieces of siding to send out to see if they matched with any available siding. On my house, I waited and waited for results with Jax telling me he'd check on it. Come to find out a month later that my siding was stuck behind a seat in his truck and was never sent.Then another couple months went by before the job actually started. When the siding was placed, they left my nest doorbell hanging by the wires and no downspouts. It rained several times over the next several weeks and without downspouts a divot was starting to form where water was just pouring straight down. Jax told me after the first rain that he'd be out "tomorrow" to install temporary downspout arms to at least direct water away from the house. I heard "tomorrow" from this guy more times than I can count. Tomorrow never came. I finally got downspouts installed weeks later. Then my shutters took almost 2 months to get installed. Again, tomorrow, tomorrow tomorrow. Sometimes he just plain ignored my texts. I also had a window screen to have repaired. No one ever touched it, yet it was still on my final bill $71.60 for the screen and $248.16 for labor. For one window screen! They did go ahead and remove that charge. I would just advise anyone working with them to double check all of your documents so that you aren't paying for anything that didn't actually get repaired.The same issues with my boyfriend's house. They said they would sweep for nails every day. That never happened. We swept them up ourselves. They also said they'd come pick up the dumpster on a Friday when they were done with it so we could have our driveway back. Didn't happen, it sat there for another 4-5 days. They also left several things unattached from the house after siding was placed... one being the air conditioning unit. Thankfully, they took so long getting to this job that it wasn't hot enough to need A/C any more.The roofing crew also had left materials in our neighbors yard all day and it left a huge brown spot in their yard. Chad's response to this was that his crew would never do that. When showed a photo, he said "well what do they expect me to do about it" umm.. get them a bag of grass seed and an apology???Chad also found it appropriate to complain to my boyfriend about his ex-wife and made it his business to ask my boyfriend if I'm pressuring him to get married since we live together in his house. Mind you, I work from home and could hear this conversation from my office. My boyfriend said "I don't know, why don't you go ask her, she's right upstairs."Before posting this review, I noticed that every negative review someone posts is answered with them stating they have no record of any communication or working with them. I find that pretty telling that this company would resort to that kind of response.This isn't a one off.... We have two houses with the same types of issues on both houses.I would have been completely fine with however long this project took if the communication was better. If you say tomorrow, I expect tomorrow. If you know it's not going to happen tomorrow, don't lie to me. The lying was the biggest thing for me. Be honest. That's not hard or unreasonable.

What they quote you and what they put on the contract are different. Chad (owner) gave me a quote. I asked, "to clarify X,Y and Z will be done for $1400" To which Chad said yes. I stated that we would have it ALL done for the $1400. However Chad, even admitting he made the mistake, didn't put Z in the work order that I signed. Scheduling was terrible. I was rescheduled 4 times and the first 2 I had to call and ask why the project wasn't done and why no one called me to let me know what was going on. On the 3rd attempt the project manager "Mac" did call and basically said they couldn't get it done that day and would come out the next day. When I contacted the business, Matt (store manager) said they had other customers and that it was a "teachable moment" for their project manager. When they did the project they didn't do what I was quoted on and when I spoke with the Chad (owner) who did the estimate, he sent me another email contract for an extra $435 because he made a mistake. When I called to speak with Chad I was talked over accused me of trying to "get over on them" and said I signed for X & Y and hung up. When I attempted to call back, after cooling down, Chad said he wouldn't be doing anything else unless I paid the extra amount and then stated he expected payment in 2 days and threatened to put a lien on my home and hung up. Chad then sent me the bill the same day expecting payment however the job wasn't completed as their project manager had the wrong color piece to finish the project and had stated it would be done, but took an extra 2 days to complete the project. How can companies quote you something (that I have proof of the quote) and then write a contract different, even admitting they made the mistake (again email and verbally) and not willing to make any compromise or adjustments but make threats and talk unprofessionally to a customer. Short version: Don't take a man's word and review your contract doc-u-sign. Not the first time this company has threatened to put liens on people. Check BBB.

Carps Complete Exteriors Chad Carpender the face of the company has no customer skills. If you have any issues with this company Chad Carpender is not the person to help resolve the issue. He is more likely to threaten you with a lien on your home rather than finding a solution. I would recommend steering clear of this company here in Omaha. I would rate this company with a failing grade of F.

I had perfectly fine gutters on my house, but wanted to upgrade to leaf guard. Carp's gave me an estimate for leaf guard gutters that was almost too high for me, but I decided to stretch the budget and have it done. They installed gutters, but couldn't match the color, and then refused to install leaf guards, saying that wasn't included in the estimate. After two weeks, they finally sent me an estimate to finish the job, and it was 35% more. I would never have started the job if this had been in the original estimate. I ended up paying $1500 for unnecessary new gutters, and never got the leaf guard that was the reason for the job.

Carps replaced the crumbling siding on our house with new James Hardy siding. Carps was neither the cheapest nor the most expensive of the three offers we got. Chad was out twice before the job started, and then again to inspect after the siding was installed. Painters came next, and did a great job, including adding a few pieces that would have been conspicuous had those parts not been painted. I will definitely use Carp's again as I gradually replace old siding with the James Hardy.