IMPORTANT: DO NOT TAKE YOUR COMPUTER HERE TO BE WORKED ON, LOOKED AT, OR EVEN SNEEZED ON. I'm mad I even have to give a star as this so called "business" is a complete waste of time, money, and does not deserve a one star rating. I am surprised they are even in business. From the start of the transaction I should have listened to my intuition. I was told that a simple power socket replacement would take five days to fix because the part needed to be ordered. I did not receive a work order slip when leaving. A day later I was called for my password for what I have no clue. Ten days later I get a mumbling voicemail from the owner, whom I call back a few minutes later, and I'm told he's at the bank so he will call me back. He never called me back. I called him the next day and he tells me he hasn't started the work yet, but that my computer needs a new battery. Typical - make sure you mark your battery or they will swipe it with a different one. I refused the offer to pay for an overpriced battery. Angry that they didn't start the work yet, I asked when the new finish date would be and I was told seven days. Within that timeframe I get a call stating my laptop was fixed. I stated I couldn't get there by close of business so the guy mumbled that he would drop it off at my work. I found this completely odd and creepy. I refused and said I would be there tomorrow at lunch time. When I go in the next day the guy takes me into the back and shows me that the light comes on (whoopee who cares). I pull out my credit card to pay (when you walk in he has the VISA/MasterCard accepted sign in the window) to which he gives me a look and says "oh, could you possibly do a check or cash?" Immediately I'm on high alert and say "no" - his response, "oh I'm not sure how we are going to do this then." I asked if he had a credit card machine and why his window advertised that he took cards. He then stated "my machine is down." I asked him how long his machine has and would be down, he responded with "five days" to which I rebutted with "so you are saying tack on another ten business days?" He gave me a look as I angrily left. ADVISE: Check to see if you can even log into to your computer prior to leaving (you will see why later). I went to the bank and I got the cash out. ADVISE: Get a cashier's check or write a check. I didn't want to wait for my laptop as it had already been half a month. When I come back he sits there and makes up some sort of invoice for the work. He gives me five dollars in change, allowing me the graciousness to receive more money back because he didn't have change (oh thank-you so much). The work was overpriced, I could have done it in less time myself (this would entail me learning "how to" prior to completing the task). When I got home I attempted to log on to my laptop to find that my password did not work. I tried lowercase, uppercase, password, 0, and nothing. So I called the guy on his cell phone and asked him why my password didn't work, he literally yells "I DIDN'T DO THAT DON'T ACCUSE ME" (defensive much?). I ask him if this is common and why he wouldn't tell his customer's upfront that this would be a problem with the laptop after the completion of the work? He simply mumbles "is there anything important on your laptop?" Mind you this is the sixth time he's already asked me this question. Then he starts mumbling about how I need to press and hold down zero to go back to the system default. At this point, I have no idea what this guy has done to my laptop. I am still unable to access it because I have not had the patience to deal with it on my end. Yet, the whole ordeal was a complete and utter failure. I'm reporting this individual/business for their shady business model, their false advertising that they take cards when the obviously do not, and the simple fact that their customer service is non-existent. DO NOT DO BUSINESS WITH COMPANY - you'd have more luck finding someone more reliable and trustworthy on craigslist.
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"Mike came to my home for a service call on my Samsung Washer and Dryer. While there he repaired my washer replaced my heating element in my dryer and informed me that dryer door was facing the wrong way and flipped it around for me at no charge. I would highly recommend this company again. Great customer service!!!"
"We had an external hard drive crash, and overall the service was excellent. He walked me through the steps which took a few days to recover the data. The price was high (over $400) but he let me know that ahead of time, unfortunately I just wasn't in a position where I had another option but pay the recover the data. The drive was 2T and less than half full. He was very knowledgeable, and friendly, overall a pleasant experience."
