Blue Moon Fitness

I've attended the Blue Moon gyms since 2020, and have been satisfied with my membership, for a few specific reasons that stand out. Starting at the Center location, I received personal training and guidance, before realizing that personal trainers at Blue Moon were typically very low experience, and I ended up using the gym for its facilities. In one instance, I had a man following me around the gym, positioning himself to be directly behind me during hamstring curls and deadlifts, and obviously watching (sitting on the equipment behind me and not working out). I requested he move multiple times, and he refused. I went up to management staff, and they spoke with him. He left me along for maybe 5 minutes before returning to stand behind me. At this point, the manager kicked him out, which I was grateful for. Since my start at Center, I became a regular at the Blue Moon North location, which is bigger and has higher quality equipment AND more areas (including a women's only area). While this isn't a lifetime fitness, the gym is always looking to improve itself though visual updates like painting or decorating, and adding new equipment. Recently, they added a new row of treadmills, and lower body machines like a hip thrust machine - awesome! Personally, I've had wonderful interactions with the staff. I've been attending long enough to see various staff and trainers come through, and they have always had a smile for me at the door and helped me with any problems that arise. The massage chairs and stkyu scans are nice as well, I just forget to use them. For $32/month, just over a dollar a day, I have enjoyed attending this gym. Now, the majority of reviews here state that it is impossible to cancel, which I will be doing this month as I am moving. I'll update my review accordingly!Update: I had no problems cancelling my membership, I just had to give a 30 day notice! Since I had been going for 3 years, maybe that helped me, but I'm not sure why they've gotten so many negative reviews on this topic.

If I could give zero stars I would! Terrible experience for someone who had been going to this gym for 6 years. During my time at this gym the quality of the equipment has deteriorated, and the cleaning is aweful, the warehouse ceiling is caked with dust all the time. I doubt they ever do a real deep clean of this place. I unfortunately injured my lower back playing soccer and needed to do some PT with a pool. I tried to go in to cancel my membership because I wanted to join the YMCA closer to my house and they have a pool. But, the front desk informed me that I would need to speak with a manager and their hours are the same as my work hours. I told the front desk person that I wasn't going to take time off to come cancel a gym membership which I know they are going to fight tooth and nail to persuade me to stay. The front desk person let me know that I could mail a letter to the office and explain why I wanted to cancel my membership. I got an e-mail days later showing my cancellation...you have to have been a member of the gym for a year before you can cancel. So, I thought that was the end of it...you guessed it; it definitely was not the end of it. I start getting calls & e-mails from a debt collection agency months later saying that my membership is still active and that I had to pay three months of membership fees or else the debt agency would report my info to credit bureaus which would hurt my credit. Still love the YMCA, would never go back to this gym after how they treat someone who had been a member of the gym for years!

Love their personal training options. It is a nice big space with a women's only area. Staff was friendly and helpful, and the club was clean.Membership options are affordable and cost depends on what amenities you want to use.

1 star. This past Saturday February 22, 2025 the parking lot was extremely Icy. I almost fell and advised the nice lady upfront of the situation. She indicated they do not put anything down. I explained I was reporting due to someone could fall and injured themselves. She indicated the reason management does not put down anything because it damages the equipment. I advised if someone is injured they could possibly be sued, she indicated she would speak to management. I wanted documentation of this conversation in the event someone get injured, and it could have been prevented.

Manager CALEB was too rude and scammed me with hidden charges. He even threatened me that he would send his collection agents upon me to get his cancellation fees at any cost in a frightening manner. I was so schoked how come an organisation like bluemoon will hire such charecterless persons as relationship managers.Staff was inefficient that they cant even communicate properly especially NICK who enrolled me didn't mentioned about hidden charges and made me a loose my money.

If I could leave zero stars, I would. Do NOT join this gym!I've been trying to cancel my membership for years after moving, and they've made it impossible. You can sign up for the service online, but canceling? Good luck. The only two options they give are: showing up at the location during business hours (which I can't do) or sending in a certified letter. When I tried to get details on how to send this letter, no one would tell me what it needed to include or where to send it. So, here I am, paying for a membership I haven't used in years, with NO way to cancel.I tried contacting the company through their website... that was like screaming into the void. I left a message LAST WEEK and only just got a call back today.The manager who finally called me back, and she was extremely rude. The conversation got heated--something I've never experienced with customer service before. Honestly, if she had been helpful or nice, I would have understood that this is not a policy SHE wrote and would have tried a different avenue, but the way she spoke to me says that she has this conversation a lot with people and has had zero training in handling calls.There are thousands of gyms out there that are nicer, cleaner, and far better managed. Any company that makes canceling a membership this difficult is clearly trying to trap members who want out. Do yourself a favor and steer clear of this place!

They don't entirely explain what you're signing up for. Their ads of cheap and affordable memberships is a guise. They neglected to mention and gloss past their annual fee, so that was a surprise. I cancelled my membership at the start of the month but they will continue to collect 2 months of payments from you because "they run a month ahead." Be aware you'll get ripped and nobody knows anything in there.

Anyone in Omaha looking to do business with this company needs to BEWARE. I have been sent to collection with a UTAH attorney for monies supposedly owed to Blue Moon Fitness. However, when I looked up Blue Moon Fitness that trademark in "inactive" and Center Road Fitness Systems, Inc. was administratively dissolved on April 14, 2024. There is a company called Fitness Group of Omaha, LLC that was incorporated in March of 2023 out of UTAH. All of this is very suspicious and of course a debt collection attorney isn't going to give me the truth. If you are looking for a local gym please look elsewhere other than Blue Moon; it is not a brand to be trusted any longer.

This place tried sending my daughter a $200 bill. She never used the place. She never signed up and then threatened to send to a collection agency! This place is the most crookedest outfit I've ever seen do not sign up for it. They're one of the most shadiest places I've ever seen so beware.

WARNING! SCAM!DO NOT ever PREPAY at any of these Blue Moon gyms! Joel Potter, the CEO, "Chief Englightenment Officer," advertised a year-long, pre- paid-in-full, promo during the month of September, 2023. He then PERMANENTLY CLOSED the Lincoln, Nebraska, location TEN DAYS LATER on 9/17/2023, refusing to issue me a refund. I prepaid $213.43 on September 7, 2023 for a full calendar year contract with Blue Moon Fitness, Lincoln, North 48th location and tried to cancel a week later at the Lincoln location just as soon as I caught wind they were closing it.The acting manager, Kole Connick, refused to refund my money.I then contacted Joel Potter directly and politely asked for a refund of my money. He explained that he had arranged for me to travel five additional miles roundtrip to the closest Anytime Fitness in North Lincoln. He acted as though he was doing me a favor.I explained that I WAS NOT INTERESTED IN HIS RENEGOTIATION of the terms and could I PLEASE just have my money refunded. He refused and was quite rude insisting that he had not done anything wrong by breaking the contract. What happened to common decency and the customer always being right?I find it sad that businessmen are allowed to treat their customers so poorly. This was not a great gym to begin with. I overlooked the clogged air filters and the dirty and unmaintained aging equipment because the location was less than a mile from my home. Pennie NicklesLincoln, Ne