Bike & Trike Outlet

Steve has had my trike, purchased from him, since September 2023. He has been trying to in stall the motor since then . When I have called Many times, he says he will call me when it's done next weekend. Most recent call ,he was very rude. Now I can't get through when I call. The recording asks for an access code. I'm assuming he has blocked my calls.

I am currently dealing with the owner Steve myself-he sold my Sun E350 trike on consignment about a month ago and has yet to send me my check. Every time I call he tells me his wife will call me back later that same day but never does. I moved out of state to Florida so I have people trying to get my money for me. One day he seems civil on the phone and the next day he says things like I wish I never did business with you! Hopefully the people trying to help me will be successful in getting me my money!!

If only there were negative stars. This was such a bad experience that we cancelled the order. The owner lied so many times it is hard to remember all of them.Lies#1 I have 2 trikes coming in the next shipment. If you buy them I will have them for you in 10 days.#2. After showing up the next week. Oh, we just got the delivery today, it will be next week before they are done.#3. After coming in the next week. Oh we just got the delivery so it will be next week. We told him we were there last week when he got the trikes and that his own helper stated he came in on the weekend and put them together. Then he cried about his health and we could just cancel. Even though we only came because he said they would be done that week.#4. I didn't like the seat on the trike because I am pretty tall. The owner told me there was a bigger seat that he used all the time. You will love it. He then called the supplier and I heard the supplier tell him, the other seat was the same size just in steel. He then told the supplier, really I though it was bigger. All this while we were in his office after saying he did this many times.#5. He wanted to charge $65 dollars for pedal stirups. my wife went to his wall of accessories that he sells and got some off the shelf. It had a price tag of $45. He said oh that was his purchase price not the real price for customers. Even though I had seen multiple customers buy stuff from the shelf.#6 I asked him if he had all the parts for the trikes. He said he did. He commented he hadn't checked all the boxes because sometimes his distributor doesn't ship everything he orders. So I asked him if he was confident that the trikes would be done the following week. He said he was confident. He also told us to stop coming in to the shop, just call him instead. #7 So when we called the next week, he tells us he doesn't even have the trikes yet. He stated the last 2 trike boxes h opened had 2 electric trikes ($2,500) in the non electric trike boxes ($1,500). He expected us to believe the shipper made a $2,000 dollar error just on the last 2 trike boxes he happened to open. The other 13 were fine. I had to just laugh.At this point we decided the owner was too dishonest to deal with. We asked for our deposit back(which he did write us a check). He then asked my wife what do you think I was going to rip you off? We said no, but we don't deal with people this dishonest. Also, another review on their website mentioned possible bipolar issues, this seems like it could be accurate. During this whole process he told us over and over how his health and/or quality of life was doing bad, do to all the work he was doing. Yet he was telling a customer the day we canceled that he would have trikes for them in 10 days. I wanted to tell them to run, but I didn't have my deposit back yet.I would not buy from this shop. The owner is dishonest and constantly tries to make you feel bad about holding him to his own words. He was extremely rude and unprofessional. The trikes would have been a good deal but I would rather pay more just so I do not have to deal with anyone like this. It was a very displeasing experience.Another local shop was able to get us trikes and convert them to electric in 3 days. It was a much more professional experience.