Auction Solutions

Do not buy something on their online auction and have it shipped to you. Shayne Fili charged me $98.14 to have a 11lb. item shipped 330 miles. No communication from him when the item was going to be shipped and no communication about the cost. The amount just showed up on my credit card. The shipping cost was twice as much as others charge for their shipping rates. Their communication is terrible. They sneak the cost in on your credit card and don't tell you about it. This happened on 12/21/2022 right before Christmas. What a screw job. Again don't buy from this guy/company because you'll be screwed over.

First the good news. I found the staff working at Auction Solutions hard working, professional, and eager to help. The bad news is that management i.e. Shayne Fili was disorganized, unprofessional, untrustworthy, and overall incompetent.At the beginning Auction Solutions reviewed all the items that were to be sold of my uncle's estate. There was an agreement to have four separate auctions. The first debacle was that the items to be sold at the live auctions were not on Proxybid until just four days before the sale. Advertising for these two sales was limited to a few newsletters and nonexistent for the first two on-line internet sales.When arriving for the live auctions it was revealed not all the items to be sold were ready. A container full of items had not been gone through yet. At first Auction Solutions wanted to sell those items only online via Proxybid. I argued that point and insisted we have a live auction too. There were no advertisements for this sale outside of Proxybid itself.Because of the poor organization of the previous sales, I put together a list of action items for the final sale. Shayne agreed to follow the listing when I discussed it with her. After that meeting however, it was completely ignored and none of the communication was provided.At the end of the final sale, we were given the items back that we were told did not receive any offers on the first two internet auctions. After opening up the boxes at home we realized that some had never been opened and never entered into any of the auctions.Overall, you cannot trust Shayne to carry through with what she says. I strongly recommend you choose a different auction house.

I went to the Brix Village Point auction at the Auction Solutions location at 78th and Military and I had an amazing time.You walk in and check in with the employees. They were super nice, accommodating, and answered all of my questions beforehand.It was a two-ring auction so basically, two auctions were going at the same time by two different auctioneers nearly right next to each other; so you had to really concentrate on the auctioneer that you wanted to pay attention to.The auctioneers were great and were super nice throughout the entire 6 hour auction.At the item pickup at the Brix location that following week, someone gave out all but one bottle in a lot of 9 bottles that I purchased to another person by mistake. It was for the better as the beer that the other person was supposed to get was of a better variety than the beer I would have gotten. Also, they couldn't find one of my six packs of booze for another lot so they ended up calling me a few weeks later and I had to run out to 78th and Military to grab it. Kind of inconvenient but it was nice to get out of the office.Figuring all of the booze in different lots, and all of the bidders, having only these two mishaps for me was pretty dang good.All in all, one of the funnest, best auctions I've been to. If I see another auction that I'm interested in and Auction Solutions is holding it, I'll definitely go.

Extremely disappointed would be an understatement. I hired this company to HELP with my dads estate sale. They did everything but help. The main issue was disorganization. From start to finish. I wasn't asking Shayne (President) or Mark (VP) to do anything other than what their company offers and I couldn't even get that! We were and still are going through a difficult time with the passing of my father so I was hoping after hiring this company they would take care of the sale and everything involving the sale... that couldn't be further than the truth. Some examples include- misplacing keys to vehicles, cutting off bidding offers when they were continuing to rise because they had to "move on", putting the wrong start time on fliers (fliers said 11am but the website said 10am???), they also put an ad in the paper WITH THE WRONG ADDRESS! Never got any sort of apology whatsoever. Their percentage is 15% but I don't even feel like the deserve 10% of my proceeds. I am writing this review in hopes someone sees it and saves themselves headaches and frustration!!

Great place to buy or sell your antiques, firearms, collections, or anything else. Have bought and sold here for years.

the service was excellent Shayne was excellent to work with. Her staff was also very exceptional. especially Richard and Gail. They went above and beyond. I was amazed that 40 years of items were gone in such a very short time. I would definitely recommend using auction solutions. I feel mine was a big challenge for them and they did very well. I hope to use them again in the future. Glenn Cummings, Cummings Reduction Auction

The charges for advertising is anything from the truth I sold a farm at a auction and the details of the advertising cost were printed out between labor for proxibid and the pickup and the cost of commission besides there is a buyer premium profit is not a dirty word at auction solutions also the amount of time before you get your money is about two months but once the sale is over its gone you will be lucky to get half the money

I have experience with a lot of Auction Companies, and this is by far the worst to deal with. They have terrible descriptions. A few examples I have as a buyer:Purchased an item. Then received a call the next day that the item had a reserve. Nothing in the description or sale value that mentions a reserve. It was their fault, and they give me the option of either getting a refund for the value I paid or pay them additional money. They sold the item without any mention of a reserve. It doesn't seem fair to add reserve after an item sells.Purchased an electrical item from them. When I picked it up there was not any wires for the system. No power cord. No special ended speaker cords. They told me that they didn't say the items came with cords. An honest description would have mentioned the lack of any wires with the sale. No offer to refund. Item has no value without wires.As a buyer, be aware of what you might or might not be getting.UPDATE 2.6.24-At no point was this a complaint about the Scooter I received. It was a nice scooter even for the additional money. My frustration is that they did not indicate a reserve on the auction listing. If a seller has a reserve, it should be identified with the item.

Dealt with these guys for yrs 2 stars is insane I think highly of this company and the hard working staff ! If I could rate them higher I would !! Want to THANK the STAFF, MARK and SHAYNE for all they do you guys are amazing!!!! TY TESLA MARK

I would not be surprised if the positive reviews about this company are fake. I've been bidding with this company for several years and I've finally given up completely. They have nice employees who try to help people but the management does not have their stuff together. Over half of the auctions I've bid on have problems. Missing items, products not as described, and an owner who blames everything and everyone but her bad management of her sales. The last sale was at a hospital that recently shut down. I bought 6 lots for over $700. 4 out of 6 lots had missing items. I only asked for a refund on 2 out of those 4 lots and was only offered a partial refund. After clearly dictating what the problem was and why I need a refund, the company agreed that the issues were not my fault, but blamed a third party and said I could not have a full refund. I've ran across many other people with similar experiences. I'm not just a disgruntled customer from one experience. This has built up and broken down my patience over time. I highly recommend bidding with another auction company unless you are a vet in the industry. If there is a chance that something shady might happen to your purchase it probably will. Although I have made some decent money on the things I was able to take home, the pain and agony of dealing to constant mistakes does NOT make it worth spending your money here. They lost a customer over less than 1% of the amount of money I've spent with this company. FRIENDLY WARNING: BE EXCEPTIONALLY CAREFUL IF YOU FEEL YOU MUST DO BUSINESS HERE.