Associated Counseling Professionals - est. 1993

Very professional office. The staff is always helpful and easy to work with. Easy to make appointments and billing has always been correct. The providers do a good job.

Nebraska Medicine contracts with the office for their EAP program offering 6 free sessions. I was scheduled with Sue Williamson, who per the support staff was a grief expert. Unfortunately, after the death of my son (when I needed support the most) the person who scheduled the appointment did not put the appointment down as EAP, therefore it was run through my insurance. I had no knowledge of this for almost 2 years because I never received a bill. Upon receiving the bill, it stated the bill would be turned over to a collections agency. Again, my assumption because I shared with the office I was using my EAP benefit as an employee of Nebraska Medicine was that I would not receive a bill. When speaking with the provider she was very argumentative and defensive. She then blamed me not receiving a bill on COVID and apologized for that, but then in the same sentence stated her staff was competent and couldn't have made an error. She compared the death of her husband to the death of my son. Anyone who has lost a child is well aware this is not even in the same universe as it relates to grief and loss, which speaks to her incompetence as a provider. If your company contracts with Associated Counseling Professionals for their EAP program be aware you may receive sub par care and errors in billing. Sadly, they already are paid by a 3rd party for this service, so billing insurance is double dipping. Just an FYI, if you experience a situation like this and should not have been billed, as of July 2023 any medical bill less than $500 will not be reported on your credit report. That being said, many years prior my husband and I did use the EAP service for marriage counseling and had an ok experience with that provider.