Arbor Hills Trees & Landscaping

Bought several trees from this company thought they did all right had a couple trees that died out of warranty called and discussed it with them. They said maybe they could make me a deal on a couple new ones after that I called many many times left messages text messages they would not return my call.

I bought a Colorado Spruce Tree from Arbor Hills Trees and it died in the first year. The owner refused to replace or refund my money. Do not buy a tree from this a**hole.

I was given less than 24 hours notice of the work, thus I was out of town when they did the work. They chopped my internet/cable line and refuses to take responsibility. I work from home, so had to take 2 more days of vacation to get it fixed. They did a poor job of removing sod as I had dense grass patches growing through the mulch. They claimed they used 15 cubic yards for a 200 square yard area. That is less than 3 inches of mulch and, to my eye, looks much less than that. There is soil peeking through, so I added another 8 more cubic yards. They never came back to remediate the sod they failed to remove. They did so badly, I am returning that mulch bed back to grass. Note that they were bought out in January 2022 by Antler Country, so do not trust previous reviews. They only bought the company for the reviews to hoodwink customers, IMO.

I needed a dead tree removed and replaced so I called Mike at Arbor. Took a few tries to get him on the phone over a few days but once we finally talked he gave me a quick education on what he recommended for how I described my location.We decided on a tree and even added some plants. He gave me a reasonable quote and I accepted and was excited to move forward. He told me he was about 2 weeks out and he would be in touch to schedule. It's been 5 weeks and I haven't been able to get a hold of him via calls or texts. He doesn't ever respond and his voicemail box is always full. Total lack of communication and very unprofessional. If he was too busy to do the job I hired him for I would rather he had told me up front instead of me wasting over a month of my time waiting and chim completely blowing us off. Only 2 short calls to sell me on the job and an email to accept the job and then no communication for weeks. Horrible. Beware and it's very disappointing. He seemed like a great guy and nice website etc... Maybe something happened in his business or personal life I don't know. But a simple text or call would have been welcome at any time to know where we stood and I could have hired someone else. Now I'm going to start the process over hoping to find someone to simple pull and replace a tree.Mike is who I dealt with. Most prior reviews talk referred to a different person. Same phone number... Not sure if the company changed hands or a partner etc...