Andy's Appliance Repair

Not happy with their service at all. Called to have our dryer looked at when it stopped heating. The technician came in and charged a $79 service fee as we expected however he diagnosed the heating element as being bad w/out testing the voltage. In fact we have the drier stacked and he never even removed it from the washer and all that was done was the removal of a screw that holds the exhaust in place which WAS NOT returned causing the exhaust to fall out. I was not It there because I was traveling and am afraid this was a case of a technician taking advantage of an opportunity to pull a fast one on my wife. We were given a quote of $420-$430 for replace the shorted open heating element and warn bearings but he never even opened the unit!Here is a video of how the diagnostic should have gone https://youtu.be/RUo0EcojTZ4 We were charged a service fee for a quote and not given any part #'s to see if the quote was a good price. Good thing we have google. I do NOT recommend Andys at all!!!!

Responsive and reliable. Contacted manufacturer of our beverage coolers to get needed parts. Their slow response was the worst part of the experience - nothing Andy's could do but wait. Once parts arrived they installed them within a day or two. Will use again!

Andy's sent a technician to repair the water dispenser on our two year old refrigerator. The tech was not responsive in diagnosing the issue and did not research service bulletins relating to our problem. After I replaced the water filter based on his recommendation, the problem was not resolved. I called Andy's to report the problem. I was told that the same technician would be dispatched next week. I told the local manager that I was unhappy with the technician's response, so I wanted a different technician. The manager would not resolve the problem, so I asked for a refund. He declined to resolve the issue.

Today, I had Andy's Appliance & Repair out for a Samsung refrig/freezer noise. Bill, the tech that responded to the call was very professional, neat, wore shoe covers. Very quickly, he discovered that everything, including the drain was frozen behind the interior cover. He restored drain function. Additionally, recognized that two lines were too close together and the thermistor that should have been in a line, was outside of it. He was able to separate the two lines and place the thermistor unit where it should be.Bill had the problem identified and resolved within an hour! Kudos to Bill and to Andy's Appliance Repair for hiring great technicians! Thank you to both. Sincerely, Mary B​​

We recently purchased an LG Dishwasher and after 3.5 months it wasn't working and showing the LE error code. We called LG and they assigned Andy's Appliance Repair. The technician came out today (Trevor) and he was excellent! Very knowledge, courteous, professional and all about customer service. He made the client experience very good for an unfortunate situation. The machine's board is faulty so we have to order a new one, so we are still in the process of going through the steps to get it up and running, but having Trevor and Andy's Appliance Repair overseeing this gives me a lot of relief since they have been great so far. They walked through the next steps and set the expectations straight away. Will write another review once our machine is fixed.

My mom is not really tech-savvy. She is very upset and requested that I leave this message. He came out to make a diagnosis for the stove Then he came back and ordered the wrong part for my gas stove. He ordered an electrical part, which was his error. Then he said he would call back once the new part came in never heard from nobody in over a week called today. The lady originally said they couldn't even find my claim Then after she found it. They said it was closed by the warranty company I called the warranty company, they confirmed the appliance place closed the claim. They then asked me did that technician take the part that was the wrong one I advised yes they said they haven't yet to receive that back. So had I not called I would still be for my stove to be repaired with no communication from Blair O.

Andy's rep told me "if" the dryer noise comes back the next charge would be $400-$500 for an entire dryer replacement package. I'm sure the rep knew when he charged me $175 that the real problem had not been fixed. So, I called another appliance business for a second opinion and explained the situation. This appliance rep arrived immediately, within less than 1 hour he replaced (& showed me) the damaged part which was causing the noise, & replaced two other parts as a preventative measure. I was charged only $180 and he told me that Andy's took advantage of me-Andys charged me the $175 to only clean out some dust and didn't even pull the appliance out to look for the damaged part. I was advised to call Andy's back and ask for a refund (Was also informed that every appliance repair man has these common Whirlpool parts on their truck & the problem could have easily been fixed right the first time). Well... I called Andy's back. Spoke with Karl & then Eric. They did not take any ownership & no refund what so ever was offered. In fact Eric said "I know my rep & I don't believe he would have said those things to you". Therefore, I was instead being called a liar. Looking now at the other poor Yelp reviews... their response was typical.

Andy's Appliance is THE BEST! I have used them for several years! They are my go to and I will never use anyone else. They know the products, have the knowledge, courteous and professional! GE was here a year ago (ONLY because stove was under warranty)....looked at a burner...tried to tell me I needed a $200 part --- Declined was going to do without the burner. Andys came in, took a look...GE guy had screwed the screws in wrong and that was the reason it wasn't working. ANDY's is THE BEST! They are my ONLY appliance service company!!!

Called them out for a fridge repair, fridge not getting cold. Pulled out the food drawer and behind it was all frozen. Tech replaced a part, said it should be good, did not thaw all the ice that we did not know was back there. 2 months later fan again has build up of ice, but since we are outside the 60 day window we have to pay another service fee, even though its the same problem they did not fix in the first place! Get another company to finally come out and it was the defroster board, the original fix that cost a significant amount of money was not even the problem! Ridiculous that they did not take the time to figure out what was actually wrong by defrosting the whole thing. Waste of time and money. Would not recommend.

Don't hire! Tried to sell me parts I didn't need, when lower priced parts would have fixed my problem!I hired Andy's appliance repair to fix my dryer which did not make heat. The service man came in the early afternoon of April 13th. He diagnosed the problem as a bad heat coil, and also said the dryer was making noise because of a bad pulley wheel. He quoted me a price of $680, which I found to be very high. He told me the price was $250 for the heater core and $75 for the pulley arm. He also said they could not start work until next week. I have in-laws coming into town and so I needed the dryer up and running prior to that. And wow! $300+ for the labor, why did I go to college?Frustrated, I took the dryer apart again. I found that there was nothing wrong with the pulley arm, but it was loose. I found a different screw to secure it and that fixed the problem. I also found a whole heater assembly in Omaha ready to install. I picked that core up and returned home. Less than an hour later, I had my dryer working again. I felt a little frustrated about the whole process at this point, but nothing compared to how I felt after I got out my multi-meter and tested the core. It had continuity when the technician clearly documented his claim that this circuit was "Open." Worse yet, a small and inexpensive fuse on the body of the assembly did test "open." For those of you who don't know, open means that the circuit is broken and cannot conduct electricity. Their technician could have taken his $117 for a service charge, charged me a little more for a fuse and had me back up and running that afternoon. Yet I had to run around and do it myself. And I purchased a $200 part that I apparently did not need, because I relied on an estimate that was either incompetent or fraudulent! If you ask me, it is hard to picture this being an honest mistake by a trained professional when 5 minutes of YouTube videos will show you how to check the fuse.I guess some of these folks think their customers can't do these things themselves, and we have to rely on them otherwise we wouldn't hire them. Really, we are smart people with busy lives who hire these folks to take one more problem off our plates. It's so frustrating when instead they create problems for us. I do worry about folks who don't have the baseline I do, who might not know how to check the work of these contractors. They could pay way too much to fix a problem. I presented the issue to Dan Eckles, the Director of Operations for this company. I sent him videos of the continuity test and the open circuit in the fuse. He shared this with another employee and called me back on the morning of the 15th.He admitted that this "looks bad" but he initially claimed he could not reimburse me for a part that was not purchased from the company. He told me that he could reimburse the service fee and also he would offer me a coupon for my next service with them. I told him I had no use for a coupon from them because they had lost my trust. He then offered to pay for the part after I negotiated hard with him, but he then hung up on me when I said I also expected to be reimbursed for the time the bad estimate had cost me. Dan was fairly professional through our exchanges, I know he's just a business man trying to manage a business but I think ignoring the cost of my time doesn't really make this right and hardball negotiating like offering a "refund and a coupon" was disappointing when they are clearly in the wrong. Also, it was a little childish to end negotiation because I had the audacity to ask to be compensated for the time this company wasted. Especially considering that their opening offer to fix it was "a refund and a coupon" Now the only recourse I'm left with is putting a stop payment on my credit card. Amateur hour fraudsters don't deserve your money!