Aloft Omaha West

This hotel is stuck in between several corporate buildings off of 180th and Burk Street. Plenty of parking is available and they do take dogs. I spent the evening here since the new flooring was not ready at the house. Service was fantastic, fitness center was decent, and the rooms are small but clean and comfortable. Overall, I had a great time here at Aloft Omaha West.

Update* Joe commenting that I was burning incense- this is gaslighting. I've never even purchased incense before. Larry let me know he smelled the cigarette smoke as he was a smoker for 30 years. Do not stay here- better hotels close by for the same cost. I was a guest on January 1st traveling home to Texas. I was not advised prior that there was a New Year's party at the hotel the night before. My entire room was engulfed in cigarette smoke that they tried to mask with incense. After 30 minutes sitting in the room I had an intense migraine and was falling ill. I got my bags and headed downstairs to leave and relocate to a different hotel. I then noticed the smell in the hallways as well.Larry was nice, went to the room and verified the smoke smell. He did offer me an upgraded room and alcohol vouchers to stay which I declined because I don't drink and I couldn't be in that hotel. He told me he would leave a note and I could reach my 3rd party for a refund. I was then contacted by Joe, the GA. He let me know he won't refund me and he will block my banks charge back because he thinks they went above and beyond for me. Trust the other negative reviews. I strongly advise anyone from staying at this hotel, and any hotel that is managed by Joe in the future. The customer service is very poor, the hallways and rooms were dirty. Knowing they had a party the night before and I was and still am very ill from their hotel- they could have done better. I also don't have friends in Omaha ?

Our son is in AAU basketball, which requires us to travel. In April, we had the opportunity to have our first away game. It was also the first time we visited Omaha. Here is what I thought:Location: 9/10 This hotel is located in a quiet suburb in Omaha. It is close to Target, Wal-Mart, and tons of restaurants to choose from. The location of the hotel was definitely the highlight of our trip and the awesome location made it easy to run for things we needed. Price: 5/10 For a weekend stay, it was $400. To me, it was overpriced for the experience. I also take into consideration that this is in a Omaha suburb, so you get what you pay for. I don't mind paying this price for a hotel, but the standards need to match.Customer Service 2.5/10 We arrived around 8 pm on a Friday. Most of the basketball team had been there a couple of hours prior and were hanging out in the lobby. The people who worked the front desk were less than stellar and they made it very apparent they did not like their job or each other. During a cocktail hour for someone's wedding, there was barely any teamwork and they had zero soft skills whatsoever. They dampened the vibe for sure, which is unfortunate because the hotel is pretty nice. Shoutout to the housekeepers though! They were very friendly! Cleanliness: 6/10 The rooms were surface level clean, but needed a major deep clean. There were scuffs on the bathroom walls, and leftover candy from other people underneath the beds. The shower was also not very clean and there were water stains and mold around the outside edge of the shower where water tends to land. Bonus for the abundant towels that we had, but the sheets on one of the beds were dirty and clearly had not been changed. I appreciated the new mattresses and the awesome fridge that was roomy and actually kept stuff cold!Room/Furniture/Decor: 8/10 The room was modern and fresh, with vibey paint colors and a really cool booth by the airy window. It was comfortable and we loved the nice touch of having our name on the TV to welcome us. The double loft room was quite small for two kids and two adults. Three people would fit at the maximum. We were pretty cramped in the room. Also, it is a loft style room, so there is zero privacy for showering, and our door was very difficult to open. We nearly had to kick it down every time. As far as the A/C, it was decent. It definitely cooled the room off quickly.Bedding: 8/10 The beds were really comfortable and as I mentioned before, the mattresses were new. Not a bed bug in sight! They would be even more comfortable if the sheets were fresh and clean. We had to snag some sheets off a housekeeping cart, which should not be the case.Noise: 2/10 The walls are paper thin and you can hear everything from neighboring rooms and the hallways. The hallway acoustics made every little noise bounce off the walls, which was not it.Overall: 5.7/10 If we had to travel to Omaha again, we would not pick this hotel. Yes, it had modern decor and an excellent location, but the customer service, subpar cleaning, and noise level are dealbreakers for us. We will not be returning.

I have stayed at Aloft multiple times. As someone who travels solo it's important to feel safe, the staff is always attentive and kind, the parking lot is big and well lit, the room doors have multiple additional locks and on top of all that it's clean. There is always refreshing spa water, fresh coffee and a great spread of snacks in the lobby. It turns into my home away from home.

Had a great stay at Aloft. Great rooms, great atmosphere, and the staff was amazing. The evening crew were incredibly helpful and accommodating, and the dayside crew were even more so. They went above and beyond. Great stay!

horrible management staff that doesn't honor contracts, fails to communicate, and treats workers and guests with contempt. far better places to stay in the immediate vicinity of this black mark in the Marriott chain.

This place is awesome, Jake was awesome and the bartender Bryan is the man. I hated that I had to leave to watch sports on a bigger screen when they have a big screen available. College Baseball World Series is happening. Would leave 5 stars except for that.

This is the ONLY place I will stay in the Omaha area. It is located near amazing restaurants, coffee shops and SHOPPING! The desk staff are awesome and always greet me with a smile. Often times they also go the extra mile for me as well. There is a cute little bar available if you want a cocktail and a great breakfast/snack area for quick treats. My room is always clean and smells great! Beds comfy and the room quiet. If there ever is any issue, it is quickly resolved. Can't think of a better place to stay! I appreciate this property and those who work there!

Wow. To say the least, this was an unforgettable experience. To start, the app promised mobile check in, but that wasn't available when we got there. Instead, we had to stand in line behind two groups of people as we watched one guy help the others them while another girl stood there texting and watching him. After waiting five minutes, I got her attention and asked about mobile check in. She rolled her eyes and said they don't do that. She reluctantly told us she would help us. She was *very* unprofessional, and was dressed in a baseball cap and hoody (while the guy was appropriately dressed in semi-casual attire).I was willing to let this go, but the room was absolutely DISGUSTING. Let me explain why: - there was a LARGE area of puke and/or feces splattered on the bathroom wall behind the sliding door - there was more unidentified splatter (probably puke) on the wall by the sink- there was puke and mold around the shower- after finding the puke all over our 'clean' room, the only thing the guy at the front desk did was give me a stack of towels - there wasn't an option for a new room - it's good thing I got extra towels to clean my own room, because the towels in the room were stained and crusty - the walls were SO thin that we could hear the rooms next to us and above us flush their toilets All in all, it was the worst hotel experience I've ever had. There's plenty more that I could say, but I'm embarrassed at the fact that we actually stayed there.

I normally stay in Omaha for a week out of the year, just to visit my hometown. Being able to swim is important. The pool here is amazing! The only suggestion I have is putting down anti-slip rugs or pads in the hallway leading to the pool. Even one step with slightly wet feet will end up in tears. I know because it happened. Shoes next time, but that was a painful landing. Otherwise, everything else is perfect. Great location around so many Omaha favorite restaurants. Easy access to the Dodge Expressway. Nice selection of food to order for breakfast at the hotel. Super comfy beds. Cable tv. Wi-Fi everywhere. Great customer service, and knowledgeable staff. That doesn't happen at just any hotel. It happens here, though.I'll be back with my anti-slip shoes.