Vincent Vacations-Travel Agency OKC

I left my initial review over two years ago, and thought I would give Vincent Vacations another shot. I was honestly looking forward to some good service and changing my review to 5-stars. Alas, Vincent Vacations let me down again.I called and spoke with the owner (Lia) about another trip. She said she was busy and would call me back -- she took down my cell phone number and said she would call back within 24 hours, but she never did. This is exactly the same type of service I received from "Ethan" two years ago, that I found so infuriating.So, I waited a week or two, and called back again. This time, I spoke to the receptionist, who told me she was embarrassed nobody called me back, and she promised someone would call me back within 24 hours. (Same old story, right?)But then the receptionist said something that made me take notice! She said, "ETHAN will call you back." But the owner said in her Yelp response two years ago that ETHAN was let go in March 2020! But now, I learn ETHAN still works there!So, that means the owner (Lia Vincent) at Vincent Vacations LIED to all of us, in her Yelp response two years ago!I thought about this a while, and decided I didn't want to support a company with a poor reputation when it comes to ethics.For the record, ETHAN did (in fact) call me back within 24 hours, and I did verify it was the same ETHAN.Two years ago, my trip was canceled due to Covid-19 -- and Expedia refunded 100% of my money with zero hassle. I honestly was ready to spend that money with Vincent Vacations, but I guess I'm going back to Expedia. (Expedia does not lie to me.)Again -- shame on you Vincent Vacations!

I don't have enough great things to say about Vincent Vacations, and especially Kari Littlejohn who specializes in Disney planning. She got us better rates than the travel agency we formerly used, she gave us great tips on getting the best airfare rates, and she knows *everything* Disney. Sue gave us great recommendations on events, using Genie+, when to use the shuttles vs. Lyft or a Minnie Van, and she helped us on the fly when our kid got sick on the trip. She met with me beforehand and gave me all sorts of fabulous planning sheets with ride and character information. No way we could have planned such a special trip without her. When we do Disney again, she'll be our first call.

I am honestly surprised by the reviews. I worked directly with Amanda B. and she phenomenal. She helped us book our trip to Punta Cana and even helped us upgrade our transfer to private and it did not cost us extra. I was able to text her whenever as I had so many questions and she never made me feel like I was bothering her. We reached out to her to help us plan a family trip to Punta Cana. I would really recommend Amanda Berlin to help you book your trip.

I recommended Vincent Vacations to my parents based on high reviews and communications with the travel agent Alisa [email protected]. I told her it was my parents 30th anniversary and they seldom get the opportunity to travel - due to being on a fixed income, and my father is a disabled American veteran. She assured me that she would take care of my parents and ended up doing the complete opposite and billing them $2600 for a trip they did not even go on. The initial vacation that was agreed upon included a $1000 fireplace in a hotel (which knowing they were on a strict budget WHY was this even offered?). Turns out Costco offered that same fireplace for $50, and we continued to uncover so many additional hidden and extra fees that it was astonishing. Then she made a mistake (which she ADMITTED too) that she had booked them for Phoenix Arizona instead of Sedona. Well this caused the agreed upon & paid fee to nearly double!!! It was heartbreaking to witness as they received nothing for the costs even though the trip was canceled Alisa wanted to throw policy and the book at them. I am very very disappointed in the way this company handled my elderly parents, and in a moment that was supposed to be a celebration, Alisa and Vincent Vacations turned it into a month long stressful encounter. I do not recommend Vincent vacations to anyone.

Trash company lack of response regarding concerns with my travel agent who cancelled my Disney Vacation. Same travel agent who promised me a payment plan and then stated "can't you just put money aside" Don't book with them

My husband and I had booked a tour in Scotland for next spring. We are responsible for finding our flights, something that we have limited experience with. So we started checking reviews of travel agencies. Vincent Vacations was listed favorably so called them on Monday. We were told by the woman who answered the phone that they only booked flights for people who they could also book a minimum three nights stay before or after our tour. We said we were good with also booking extra nights as we did want to explore more of Scotland on our own. The agent said after taking the specifics of our trip that either she or another agent would put together options and contact us later that day or Tuesday. Wednesday afternoon still no call or email. We called again and spoke to a different agent. She looked up our information and said that the agent who had been given our file was out to lunch then had a meeting but that he should be calling us back. She said she would give him the message that we had called again. It's Friday and once again no one has called. It would seem that if our requests were not costly enough to invest their time in research then they should have let us know up front. Needless to say, we cannot concur with the high marks others have given this company.

When we arrived a year before our trip, we met Ethan Jones the Asian travel consultant (known as the travel guru) and he said we were almost too late to book anything. We spent 3 weeks planning and several trips to the Agency and met with Ethan each time. We had it all planned and finally he emailed us details, most of which were not in our plan. I emailed back with questions and heard nothing. We kept waiting and emailed him a few times, called the office and said he would get into touch with us. Nothing. We decided to try another travel agency and we had our trip planned in 24 hours. We even had to wait almost a year to pay for things because you can't pay a year (but now 10 months) out. So glad I did not go with Vincent, now for fear of the inefficiency of the planning and details. Maybe Vincent is more of an all inclusive travel company.

Kate McCutchin was our agent and did a terrible job. Would not return emails, said would call and never did. I do not suggest this agency as we reached out the management and they did not help. She did not book the rooms requested. Told us to book our own transport from hotel. The worst, she should not be in the travel agent business.

Thank you so much to Melissa & Vincent Vacations!! We had an AMAZING time at Secrets Moxche!! Everything was great from the room, awesome staff at the pools, delicious food, to the exceptional spa with that hydrotherapy!! Our favorite thing was the Taco Experience! The chef had such a passion for food & it showed! Will definitely be booking with you again (hopefully soon)

I have used Amanda Burch with Vincent vacations for all of our big trips and every time she goes above and beyond. We just got back from Disney World and she helped with all my planning, took care of any issue, and informed me of ways on how to snag some of the best restaurants at Disney when you wait too long to book! We got to eat in Cinderella's castle thanks to her! This company uses the best agents who have a passion for travel!