SureStay Plus Hotel By Best Western Norman

The SureStay is a very affordable and clean hotel. The rooms and amenities are not upscale but if you want a clean and affordable stay in the Norman area this is a great choice. The staff was helpful and the rooms are serviced daily, which has been not been standard at most hotels since the pandemic. I was very pleased with my stay at this hotel and will definitely stay again when I'm in the Norman area.

Stayed here for a week last month with my baseball team. While the rooms themselves were decent the rest of the hotel has lots of room for improvement. First off, a lot of us has issues with our keys. One key would randomly stop working so the person would get that key replaced. But, when the new key was activated, it shut off the roommates key. It was a really annoying cycle until we figured out we needed to get two keys when one stopped working. Next, the breakfast was ehh. The waffle make was nice but overall it was really limited. Hopefully they'll expand in the future. Next, the fitness center was not great. It stunk to high Heaven of BO. The lights didn't work and I had a hard time getting the elliptical to work. The pool was okay though. Lastly, it seemed like the cold water didn't work. After a long day of playing baseball in the sun, many of us wanted to take cold showers to cool down. The only temperature in the shower was hot. We couldn't even get to lukewarm because the knob would be turned too far and the shower would shut off. Overall, could be better. Spend the money and stay in a nicer hotel.

Made a phone call to my son's room. I do not know how to transfer to the room automatically myself, so I called the front desk to be transferred. The request made the desk clerk very angry. The desk clerk transferred the call but uttered "stupid f-ing people" under his voice. I called again later that day and asked to be transferred to the room again and the desk clerk angrily replied "no!" and hung up on me. This is the first of many bad review on numerous media outlets that I intend to submit a poor rating. The parking lot at the hotel was nearly empty the weekend we visited and now I understand why. This gentleman worked during regular daytime hours. The girls working after hours were polite and professional. Why all the anger? If you can't keep your cool in the hospitality business, you may want to rethink your career path.

Best bargain in town. Very friendly staff and nice room. Can't say I have ever had a friendlier hotel in the thousands of Nights I have spent in them over many years Will definitely come back. Close to dining as well