South Pointe Honda

I was due for an oil change so made an online appt while I was in the area. The first available appointment was 15 minutes from the moment I checked. I made the appointment and arrived at the dealership at the exact time. The service garage door opened up as soon I drove up to it. While I was waiting for the oil change, I went into the show room to look at a car or two and then relaxed in the lounge area where they had a really cool coffee machine and donuts. I won't tell you how many donuts I ate, but it was definitely more than one. It took about an hour from the time that I arrived until the time that I left. I don't consider that unreasonable, especially since I was able to spend a few minutes looking at a car and then was able to enjoy the lounge area. I actually prefer going to the dealer for my oil changes because I can usually get a coupon in the mail which makes it cheaper than going to your typical quick oil change type of place. The downside is that inevitably they always come back to you with about three or four things that they suggest you have done like Brake line fluid replacement, radiator flush, new spark plugs, etc. I usually pass on the extras. I find the people here friendly, and will continue to come for routine maintenance.

I had a horrible experience w their Honda Services. I brought in my new Honda for a routine check up (to have tires checked and rotated, oil topped off, just routine-my car had no issues before going to them). After I drove off, after about 5 minutes, my dashboard started blinking "Air tire pressure low". I had to go back twice at 9pm for them to fix this and they were unable to (and I live an hour away in the country-so I could not drive home when there was an issue w my tire). The person who attended to this issue was Ryan at front desk. He had a horrible attitude and disrespected me (right away he was rude, passive aggressive, unprofessional, petty, defensive and making ridiculous excuses that it blinked because of the weather--my car was brand new and dashboard never blinked this issue before). Ryan told me first "you're not safe to drive..." then "you are making a bid deal about nothing you ARE safe to drive", gaslighting me etc. Ryan was completely disrespectful and unprofessional and talked down to a petite girl in the middle of the night who was alone after he and his workers messed up my Honda. After I went back 2nd time and they couldnt fix it he told me "just go to a car service place in your area. It shouldnt cost much." (after I paid them $80 for routine check up on my car that had no issues before they touched it, he was insisting that it was better for me to save the drive and pay more money for someone else to fix what they messed up). I shall be speaking to the manager as this person was outrageously disrespectful and unprofessional and should not be working front desk or with women. Also when I first made the appointment w him, he did not even put in the correct date. He is incompetent. and South Pointe Honda clearly are incompetent too as they failed to fix the dashboard after I went back twice after rotating my tires and then allowed there site to have a front desk person who who has the nerve to disrespect and abuse someone for their own mistake. I will never go to South Pointe Honda again. If I need to buy a Honda I will drive to another state or city to do it. I took my car the next morning to the Certified Honda place in Muskogee and an amazing worker fixed it right away, charged nothing and said that just didnt know how to reset properly and that my car absolutely should not have that blinking right after a certified Honda place got it fixed (South Pointe lied and gaslighted me and told me otherwise). Awful people at South Pointe Honda. Avoid at all costs. Especially women.

Great experience with South Pointe Honda. The ease of dealing with Joseph Kaczorowski and Austin Jester online made for a quick visit to the dealership when we got the deal done. I was in and out the door with my new Honda in about an hour and a half. So pleased. Definitely recommend Joseph, Austin and the team at South Pointe Honda.

Service advisors are friendly when you get checked in. Several times I have gone there, and a backup of cars is waiting out front. I have had to wait 30 minutes in my car just to be able to pull into the garage doors. And, as others have said, despite having an appointment for a routine oil change, the wait has been 2+ hours.

Horrible service department !!! Won't answer the phones, tell you your car is being worked on when it isn't and won't return your call. Had to drive there twice to try to figure out was going on. Lied to about when my car was worked on by the service department and the service manager. I have purchased two cars there but never again !!

Do NOT use this service department. I bought my car here and unfortunately there is only one other Honda dealership to service my vehicle at. I make appointments and still wait HOURS...so today, my service rep finally admitted an appointment doesn't matter at all. First come first serve, and arriving at 640 isn't early enough to spend less than 3 hours getting an alignment apparently. Service rep said "next time have us get you a ride". Nice. Maybe next time you give me an accurate quote time (I was told basically no wait and alignments take around 30 minutes) so I don't waste an entire morning.

On April 20, 2024, we purchased a 2024 Honda Civic Sport as a college graduation gift for my daughter at South Pointe Honda. We also purchased the Honda warranty package, dent protection, key replacement, and gap insurance, as well as a $1,500 down payment. On July 12, 2024 my daughter was involved in a car accident that totaled the vehicle. Our insurance paid out the fair market value of the vehicle at that time which a little over $24,000. With the warranty and all the extras the vehicle total cost was over $30,000. We were told gap would pay for the difference owed. July 22, 2024, we picked out another Honda Civic Sport to purchase , a 2025, and signed all the paperwork. We were told the vehicle wouldn't be delivered until early August. To our surprise it arrived earlier. I wanted to wait until the other vehicle was paid in full, but was told by Austin that everything was covered and what was the hesitation in picking up the vehicle. Again, I wanted to wait but was assured because we purchased the gap insurance we would be fine. On July 25, 2025 we were asked to come back to the dealership and resign the paperwork because we didn't pick up the vehicle until July 25th; strange. Our insurance paid for the loss on July 26th. I still haven't been told when Honda cancelled the warranty. August 6, the loss letter was sent to Austin. Prior to this we called Austin about the gap insurance stating they didn't see a policy for us, so we went to the dealership again and Austin, my daughter, and I filled out the information online to get the gap insurance process going. Over a month and a half has passed since the accident and a month since insurance paid the fair market value of the vehicle. Here's the dilemma, a car payment was due August 4th and another one is due September 4th making her owe over $1,200 and showing a missed payment and coming up on another missed payment. This process shouldn't have taken this long! Gap insurance stated they won't pay because the refund from all the extras (warranty/etc.) is more than what owed. However, this process has taken so long she has a new car payment due & payment(s) on the totaled car even though we are owed a refund!!! Again, I wanted to wait but was assured everything was taken care of with gap. When we left the dealership disappointed at this whole experience from Austin bringing me a blank gap cancellation form expecting a signature. Who puts their signature on a blank document? Then I asked about the date of loss being left blank and he said he'd have to call Honda Finance to see what date to put, but miraculously after the document was signed he finds a finance person that tells him the date would be today! Then tells me it will be another 7-8 weeks before the paperwork would be processed! This is ridiculous! I need for the General Manager and Finance Manager to contact me.Disappointed, Dissatisfied, Customer.

Do NOT go here. Horrible service horrible customer service. Over tightened my tires and wouldn't loosen them for tire place to give me new tires causing 4 studs to break off. Just horrible place to take your car if you value your car and customer service do not go to this hell hole.

Josh is the best. Made the whole process easy and quick. Got me a great deal on the car I loved. If you go here I recommend asking for Josh!

Run away!!! Scammers! Unprofessional place. They will take advantage of anyone!!! Overcharged by $2000!!! I would give them 0 if I could.