Lisa J.
Aug 26, 2024
The customer service is the worst we have ever experienced. I have asked the owner multiple times for assistance (to understand the pool they built) and for guidance. but today I took the dolphin in for maintenance (which I paid for a 3 year warranty) and they told me to take it somewhere else. when I asked even though I purchased a warranty for their product they wouldn't repair it. they told me they have 900 on their shelves for repair and couldn't do mine and offered no other help. I told the sales associate this is why we are unable to do business with them anymore. she told me she was glad we aren't doing business with them and hoped I had the kind of day I deserved. I had hopes not to share all of our issues over the years with this company. However, after today, I need to let other potential customers know this is how they will be treated. This company already has my money so they don't need my service anymore. I am sad and disappointed!
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