Shoe Dept. Encore

First time to visit this show store. There were several employees in the store talking amongst themselves. Once my group made it to the other side of the store we were greeted by an employee as he was passing by and let me know they were out of the fitted nylons we use to try on shoes. They offer some brands not offered at retailers I frequent in Okc so we found that appealing. Sale prices on some were comparable to other shoe stores. When we walked up to checkout the clerks were busy in conversation so the service was delayed. During the purchase someone decided to mop the floor around where we were standing which I thought was a hazard. I didn't see any of the usual 'wet floor' markers they put up ..we looked up to see her mopping. Not sure if it was this store's employee or mall cleaning service. Either way we traversed to the carpet to avoid slipping on the wet floors. Unfortunately some of the shoes didn't fit properly and I had to return them. Return was equally odd. The entire transaction was riddled with awkwardness, several additional employees were called over to help with the transaction. It seemed the clerk was relatively new but employed longer than the first we met. I believe the manager ended up assisting us and she was pleasant and engaging. End of my experience I have to say not sure if this will be a return location for me. The whole process needs to be smoother and more attention to consumers.