Red Carpet Car Wash - OKC

I got the VIP Car Wash + Everything that goes with it. Been a while since the car has had a good cleaning & detail! It wasn't busy and waited less than an hour for my car to be completed.

It has been a few weeks since our visit and I haven't been able to find the motivation to write this review because my experience has been somewhat atrocious.We chose to stop for a carwash here on a whim as it was close to home just as we were heading back from a quick errand. The husband normally goes to an automatic carwash so I was surprised he wanted to give this place a try.One Red Carpet Special wash and an additional wheels cleaning service later we had to huriedly leave without properly inspecting the work before leaving the premises. I would have asked them to clean so many spots that were missed! No wonder the gentleman ahead of us stood around and pointed out to various spots on the car that he needed them to look at over and over again. I thought he was being picky!For what we'd paid (around $50), I expected a much better job. The tires were uneven in shine, clearly not cleaned well, and there were so many untouched streaks of dirt and dust especially the lower part of the doors. We really were not impressed and won't consider going back again even to a different branch. Customer service at the counter was also lacklustre, not completely unpleasant but also not pleasant. The young lady cashier obviously was there to just go through the motions so she can get paid at the end of the day. A little smile would have gone a long way.

My husband took my car to be detailed here today. They charged him $55 and the car was still dirty. The mats were not clean. When he asked what they would do for $55 fee, the response from a female employee that was taking information, told him he could go clean the car himself. We planned to have two cars cleaned here today, but after the first car, we won't be here again. We have no problem paying $55 for a car to be detailed. This was not acceptable.

I took my suv here yesterday. They were not busy but I had to wait in the bay over 5 minutes before anyone acknowledged me. They did not do what I ask to start with. I went inside to pay and the cashier was upset I took her attention from her personal cell phone and tic tic. She had zero personality. I had to ask for my air fresher. It took a while but not unusual. I thought my car looked good on the outside. I immediately noticed as I drove off that they did not clean myConsole. My dash was still dirty. Spots on the trim of my glove box. My cupholders were disgusting. They had not even been cleaned. The doors had not been wiped down very well either. My rearview mirror it was still dirty. When I got to my next destination, I walked around the car and noticed that there was still the same dog slobber on the door that was there when I brought it. I've always been impressed with red carpet, but had this been my first time I would never go back. I'm highly disappointed. I always recommend red carpet but now I will hesitate because of the poor job they did .

Once I got to this place I regretted even asking for the wheel deal the girl that attended me had an attitude like if you don't like your job might as well quit and find something you like once they moved my truck they stepped on the gas don't you guys have to be careful if my truck would've been wrecked I would've made y'all pay for the damage. And let me remind you my truck was sitting for about 20minutes until they finally vacuumed it. Once my truck was ready to dry they didn't dry it right away like your supposed too let me remind you it was hot so the water dried up all thanks to them for not drying it quick I bought the wheel deal isn't it $25 ? Why was I charged $27 ? And the girl didn't even give me my 2 dollars back Anyways back to the wheel deal they did not even clean my wheels good I wouldn't really recommend this red carpet

Friendly management, but inadequate cleaning job. I was looking around OKC for the best deal for a good interior detailing job on a used car I just picked up. Nelson's (apparent 5-star rating on Google) was too busy to detail the car today and they wanted $125. Red Carpet inspected my car and said for $100 they could do a "really clean" job. I showed up at 12:45 p.m. on a Saturday with little hope to get in given the long line, but I was assured my car could get done by 5, if not sooner. I dropped off my car, got lunch, did some shopping and came back...My car wasn't brought in for cleaning until 3:15 and I watched them working on it for two and a half hours before it came out at 5:45. The car was relatively clean, but I was told that a few stains were "too deep" to be cleaned. I got in my car to drive away and noticed that all the vinyl surfaces were very sticky, including the steering wheel. Yuck. I saw streaks on the windshield and discovered they were on the inside from a poor wipe down. There were also residue spots on the radio and air controls. As for the "deep stains," I came home and tried a simple test. I sprayed a few shots of Oxi-Clean on the stains and wiped them down with Clorox non-bleach disinfectant wipes. Within five minutes I had removed 90% of the stains that Red Carpet was "unable" to clean. The male manager on duty was very friendly and polite, but nothing else impressed me at Red Carpet. The female clerk at the end of the visit ignored me standing in front of the desk for like five minutes before I finally flagged her down.Not to mention they unplugged all my charging cables, emptied out the center compartment and threw everything into a plastic Wal*Mart bag. Classy.Finally, as I waited for several hours, I kept a casual eye on the employees cleaning cars outside. Most of them looked miserable and didn't appear to be doing a very thorough job on cleaning the exterior of cars. I cannot recommend Red Carpet based on the poor cleaning job, inability to remove stains that took me less than five minutes to clean following the work, sticky film left on the steering wheel and streaky/blotchy residue left on multiple interior car surfaces. After having my car being worked on for two and a half hours, I expected a more thorough job!

They are friendly and the job is good for the most part. If you add tires and wheels then you'll end up waiting 5-20 minutes to get them done.

So I've been here twice and both times had a terrible experience. First time, they didn't even vacuum, but they did steal all the change out of my little compartment and then broke the latch on that compartment.Second time was the fun one. I had a small wolf ornament hanging from my rear view mirror. When I asked if I should take it down, the attendant said no, no one would mess with it anyway. It was the only thing left in my car, you know, since they stole out of my car before. When the car was returned to me (1 hr and 45 min later) my little ornament was gone. I went to ask about it and the kid actually TOOK IT OUT OF HIS POCKET and threw it into my car. THEY BROKE THE LEGS OFF OF IT. I know that it's just a little thing and I should have just taken it, but you don't do things like that. When I called to report it to their HR department, the woman blew me off, telling me it was my fault and it wouldn't be addressed. Like what?!

Red Carpet on Hefner has been my go to car wash for the last five years. I get my vehicle washed every week (two at the most) and I'm never disappointed. The staff is very friendly and I've never had an issue with leaving valuables in my car. I've read some of the reviews posted here and it amazes me how petty some people are. They do their very best to get every bit of dust and dirt cleaned off and do an exceptional job at drying the vehicle off. Red Carpet is better than Charlie's, OKC Auto Wash, or any of the other options. They will always have my business and I'm thankful for the service they provide.

Never Go here, it's a horrible Place They don't clean the car well Don't waste your money here I had the same problem last 3 times This is the last time, Dear friends don't waste your money on the poor works