Puppy Paws Hotel and Spa

When my pup's boarding and day play place moved across town I had to find another spot that I trusted. I am happy to say I have been very pleased with Puppy Paws and I think my pup would "bark" the same! Very friendly staff and attentive; drop off and pick up process is easy!

I have taken my dogs to Puppy Paws for grooming and behavior training. I am so impressed with the staff and the owners . Stephanie and Chad pour their hearts into this business and it definitely shows, they have great staff that goes above and beyond for your fur babies. I would not take mine anywhere else.

Our puppy loved her day at daycare! Staff was so attentive & we felt comfortable leaving her all day! She was well worn out and happy!

DO NOT RECOMMEND!Called me and told me they had availability on Memorial weekend to call them to set up. I had explained I was coming from out of town, in an email prior to their call. When I called they told me they were't doing daycare that weekend. When I read her the voicemail she changed to ok well we need a temperament test and we can only do it Monday-Wednesday since it's a holiday. Even though she knew I would not arrive till the Friday. She said and I quote "well then we can't help you." I asked why they called and told me they could. She said maybe she didn't understand what you wanted. The voice mail clearly states temperament test on Friday daycare on Saturday.So I would not trust them with my pet now if they can't get a reservation right and treat me like this.Please note I had daycare set up with another facility since January and they called me late last night to say they didn't realize it was Memorial weekend so they wouldn't be doing daycare. There review is coming.

People were kind, dogs seemed to enjoy themselves. My small bichon mix got a good grooming, my golden on the other hand has had her coat destroyed. She's lives to swim and has to stop swimming early this year due to the damage done to her coat. I asked for them to clean her up like a regular golden, they said there's no such thing as a golden hair cut. I've lived in two other towns were my dogs were groomed and no one has ever told me there isn't a "golden cut". I didn't ask for a golden hair cut I just simply asked to just clean her up, cut a wide potty path, don't touch her tail. I received a dog that looked like a teddy bear (she also was not given an extra wide potty path like I had asked for more than once) and noticed quickly she no longer dried after she swam, it would be several hours and she would still be wet. She used to be the fastest one dry out of all our families goldens and she was everyone's favorite to cuddle and love on because of her soft coat. After consulting other groomers on the state of my dogs coat after her grooming, and the problem with her not drying, they all said the same opinion, she had been cut too short and, she may have even been clipped, but was for sure at least scissored down far to short. Either way her coat is gone and may or may not grow back in the same condition it was before. This is my worst nightmare and the thing I have tried so hard to avoid ever happening to my double coated dog. She had the softest coat of any dog, and it's gone. I don't want to take swimming away from her due to something that's not her fault so we now spend a minimum of an hour to two hours brushing and drying her after she swims. After that she is still wet and her coat looks awful. I messaged them about this and they stated they had no idea what would cause her coat not to dry and that they just trimmed her wispies away and they stated they did not touch her coat, I'm sorry but it's more than obvious her coat was touched. Denying anything to do with the condition of her coat and wishing me the best. Below are pictures of her before and after her cut. I would like my money back for the damage they did, but they seem to just play dumb. I have posted pictures of her before her groom, after her "groom", and several hours after her swimming and me trying to dry her. If you care about your double coated dog please do not make the mistake I had to learn the hard way and stay far away from this place.

Wonderful The only place I will board my dogs! We have been with them for over 10 years!

They were terrific to accommodate us at the last minute due to family member in hospital. We had a snafu in picking up the dog because they were closed due to holiday and only opened at 4:00.

I have had my yorkie boarded with this group in the past, back when they were off of 2nd street, and never had an issue. However, each time I have boarded her at the new location off of Covell both she and her bedding were soaked with other dog urine. I wouldn't recommend this location for small dogs.

I was very skeptical to send our Maltese, Molly, to board at Puppy Paws. Being that she was treated like a person normally, I wasn't sure she would fare well. She was so tiny (a whopping 6 lbs). Boy was I surprised. During play time, she was held as much as she needed/wanted. Her needs were very well taken care of. She was happy and healthy when I picked her up. I then trusted them with grooming, being that they are located close to where I live. That went very well as well! This past Friday, there was a very unfortunate situation. We had traffic diverted to our road due to an accident. The cars were speeding by. Molly, at last minute, bolted across road. She was hit and killed. When I cancelled her next grooming appt, Puppy Paws was so kind! They reached out so warm and loving. I can't express how that played a part in me being comforted. I highly recommend Puppy Paws for boarding, for grooming, and for extended family. Don't be scared to send a pampered pet there.

We went to the open house and were hopeful this place would work out. I took our puppy to an evaluation this morning. The young woman at the front was incredibly rude and curt and did not seem to care. I asked her to confirm the price and she couldn't give me the correct information. I told her to look it up. When they came to get my dog to take him back, I was asking a few questions and trying to give them info about my dog. I wanted them to pet him before they scooped him from my arms so that he wouldn't be scared. They ignored me and quickly took him out of the room. I sat in my car for a bit because I was hesitant to leave him there. I went back in and told them that this wasn't going to work out and to bring me my dog. No apology. This is the most unprofessional boarding place I've ever been to. I felt extremely uncomfortable leaving my baby there. I should have taken him to the wonderful boarder where we took our previous dog even though it's farther from our house. I just called them--they are so nice. I DO NOT RECOMMEND PUPPY PAWS.