Pronto Heating & Air Conditioning

Their office texted me when my first choice plumber was booked up previously. Eddie came out the next day, fixed my faucet and fixed the seal/washer on a pipe underneath the kitchen sink, stopping the water leakage. Eddie was friendly and polite, diagnosed the problem right away and fixed everything to my liking. I definitely recommend Pronto Heating & Air Conditioning.

Team provided great communication and friendly service. great value for the money spent on services! service request was on point and fast given the holiday season!

Pronto heat and air took care of my AC needs when my home Warrenty wouldn't I would recommend them to anyone struggling with there AC this summer !

Great tune up service and price, but I can't believe I fell for the air filter scam when you get an oil change. Only Pronto has a better rate of return on their version. I was sold a replacement capacitor as preventive maintenance. My new $130 capacitor cost $10 anywhere online. Edit added on for Kevin: You offer your service at a great price, but then you pick my pocket on the add-on. This speaks volumes on what might be expected in a true emergency when you have the customer in a tough spot. If you'd like to be so transparent show me your part cost, I'm willing to wager you paid less than $13 for the common cap and then increased 1000%. You want to claim gas, yada, yada? You are well aware that's part of the service call, not an upcharge on parts.John the tech was outstanding, it's unfortune his boss sent him on a slimy mission to rip off customers. I did email you. I got no response.Jeff the managers email today justified hiding overhead cost into parts pricing . John the tech brought me the removed capacitor in hand and asked if I wanted it replaced: In response to your dissatisfaction with our capacitor price, I want to briefly explain how we set our prices.We have to factor in all of the costs involved.Our technicians have the knowledge to check the capacitor properly and determine the capacitor needs to be replaced. This requires training and experience.Our technicians have the proper tools to do their jobs effectively and efficiently, these tools aren't free.We have overhead expenses involved in sending a truck and knowledgeable technician to your house.The capacitor doesn't diagnose itself.The capacitor doesn't replace itself.The capacitor doesn't warranty itself if it happens to fail within a year of the replacement date.And finally, we have to pay the knowledgeable, qualified, licensed technician that we employ. Qualified technicians are not minimum wage workers.------------So the above list was added to the single capacitor line item charge and is listed as a part charge. Everything he listed above is already part of the $70 tune-up.Common sense: Increase your service fee, not hide overhead into a parts price (THAT IS ILLEGAL).----- AVOID -----

Danny was quick to come out and assess my problem. Within minutes Derek was out to give me options on my unit. Was able to complete the entire system the next day. Hunter, Sean and Mikey took care of all the installation in just a few hours. Couldn't ask for nicer representatives from the company. They were polite and explained all that I needed in a way I could understand. They were also very neat with the installation. Thanks, Wanda N

This company had come out on a holiday to replace by broken thermostat, so when I saw they had an A/C inspection special I called. Jeff, who was there Service Manager was very personable and told me some things I can do yearly to keep my A/C working. I never was told by my previous a/c guys about hosing the dirt off the outside wire/mesh to help the machine draw in air. Jeff must have spent about an hour hosing all the dirt and crap out of my a/c since it hadn't been cleaned in 6 yrs! I can feel the difference in how my house is cooling now. Great Job!

They certainly live up to their name! Within a few hours on a Saturday, the technician, Tyler, came out, assessed the problem & repaired the AC quickly. They were reasonably priced, too! We'll certainly use them the next time we need help with our AC!

Pronto heat and air is a local family owned business that really cares about their customers and you can tell versus the big hvac company's in the metro! I swear by this company you won't regret it!

I have to say Trey and Sean are amazing! I appreciated their honesty and as long as your company was always this way, I would always use you and recommend you to anyone I hear that needs you. Thank you so much, Virginia Brakefield

We had a heater issue a day before New Year's Eve and made a call to a random hvac company that was close to us. I call pronto thinking I wouldn't get same day service which I was wrong they where able to get us fixed that evening. With minimal issue and parts they were honest in their repair and diagnoses of our old unit which I couldn't afford to replace. The tech sold me on his service and ability to fix my heater issue without trying to up sell me a new unit for a simple issue that had been overlooked by a different company. I signed up for the maintenance program only because of their professional service. So far a great local company to do business with will see how our system does this summer under maintenance contract.