Pro Wrecker Service

I was forced to use them this weekend when my insurance company (road side assistance) contracted with them to change a tire on my boat trailer. I waited an hour for the driver to get there when I was a mile outside of shawnee but that was expected. When the driver arrived he did not have a jack to lift my trailer or a screwdriver to remove the center hubcap. If it were not for my Dad who arrived just after the tow truck with a jack, screwdriver and 4 way I would have been stuck on the side of the road for another hour waiting on another truck with the proper equipment. Worst service ever!

AAA sent them out to BDC Gun Room to unlock my pickup. LIGHTNING fast and very polite.

Horrible service. Went to retrieve a vehicle today and was treated very horrible by the owner. Was told they were closed even though we qere told over the phone that they would be open today. Plus the website states 24/7. If you can use another wrecker, please do.

I am so thankful to Matt who got my keys out of my locked car just now!!! I called my ins. And Matt was at my home in less than 15 min! Thank you ! He was so nice I had a very important call going and he just worked away and got his job done quick and so friendly.

I went with my brother-in-law today to pick up his vehicle. When we pulled up the first thing the owner said when we asked about the vehicle was we are closed. After my brother-in-law told the owner that one of his employees said we could pick up the vehicle today he became very disgruntled. Long story short the owner was very rude, disrespectful to his employees and disrespectful to the customer. Based on how the owner treated the customer and his employees, under no circumstances would I recommend using this Wrecker Service. I went with my brother-in-law today to pick up his vehicle. When we pulled up the first thing the owner said when we asked about the vehicle was we are closed. After my brother-in-law told the owner that one of his employees said we could pick up the vehicle today he became very disgruntled. Long story short the owner was very rude, disrespectful to his employees and disrespectful to the customer. Based on how the owner treated the customer and his employees, under no circumstances would I recommend using this Wrecker Service.

Was broke down on the side of the road and called my insurance for roadside assistance. They send Pro Wrecker service which is fine since a few years ago I had done business with them and they were great. Apparently that's not the case anymore. We were told it would be an hour before they show up. Over an hour later I call and find out how much longer it would be before they show up and was told he was right down the road and would be there any minute. 15 minutes later still nothing. Call back and get a different story from the guy that he was just now dropping off a car. When the guy shows up he comes from the exact opposite direction we were told that he would be coming from. I asked him where he came from and I got a complete different story about where he came from. I told him we were lied to and he said that's not my fault you coulda just left the car! Yeah, like I am going to leave a newer car on the side of the road! I call back the phone number and informed him that he lied to us multiple times and he denied every word he told me. I asked if he was the owner and come to find out he had bought the service 2 years ago. When I told him I didn't appreciate being lied to and they had poor customer service, he proceeded to hang up on me. These people are liars and have horrible customer service. Would NEVER recommend them to anyone!