Primrose School of Norman

The teachers really love working with children which is so apparent by the way they interact with them. The communication is great. The administration continuously sends out messages about what is going on and it has been very easy to get in contact with them. I highly recommend Primrose Norman if you are looking for a place that you know will give your baby love!

I'm not one to write reviews but this is something I wish I had before enrolling my daughter in this center. I so badly wanted to believe that Primrose Norman was as sought after and highly ranked as their sister schools in OKC and Edmond, but boy was I wrong. For starters, the front receptionist is a blessing to this center and if the directors were more empathetic, compassionate, and driven like Taylor this center would be worlds different. When I first toured primrose I only ever spoke with Taylor, I was never greeted by the directors, and never met a teacher (my mistake for being trusting). By the time my daughter (16 months) started on November 7th, I was in for a rude awakening. The first week my daughter within a few days picked up a bad stomach bug (to be expected with a new daycare) but she continued to get new viruses every other week to date. On top of all the sickness she continued to get, on the days my daughter was there I hardly had any communication with the teachers and when I'd message for an update, it would go unanswered. I tried not to ruffle feathers, but after the third message, I finally called and complained. Pictures and updates started to improve over the past few weeks but I still had an uneasy feeling. Then this week happened. On Tuesday (Jan 24th) I showed up by surprise to pick my daughter up early around 11:20 am, the kids were all sitting down waiting for lunch and I could tell my daughter was upset. I didn't know why until I got home and noticed her diaper was completely soiled and her bum was fire red with sores from sitting in her feces. Let me state, at 10:47 am the teacher of the class marked that my daughter's diaper was checked and she was "dry". I immediately called and spoke with Brandi (the director) she assured me she would take care of it and we could potentially move my daughter to a different room. Today (Jan 25th) I called back up there and spoke with Tiffany (assistant director??) and when she asked if Brandi had dealt with the situation Brandi said she didn't have the chance because of the weather. Tiffany then assured me she would get an explanation and call me back so we could move forward. A few hours went by and at this point, my daughter's bum is scabbing up and I'd decided I'd had enough of the inconsistency, lack of communication, and lack of care for my child. Thankfully, we were able to get back into our old facility. By 2 pm I called to withdraw my daughter and asked to have her stuff ready for my husband. When he got there Taylor apologized and Brandi walked out and gave him a snotty "mhmm" response when he said thanks. Mamas and dads, please take these negative reviews seriously. Primrose is not cheap and just know the cost does NOT mean quality. So happy to be out of there even after a short few months. There's no way I could bring myself to putting my daughter back in their care after the situation was not taken seriously by the leaders who run the facility.

We take our baby here since they were 5-6 months old...great teachers and excellent care and most importantly we know our baby is safe...highly recommended

we are totally disappointed with this place. first they have teachers issues and for No reason they ask you to take your child out or close due to mild weather situations. don't trust 5 star reviews Thai place putti for itself. Talk to parents that used to have their kids at this place

Gosh, where to start! Well, first off I just want to say as a parent you want to know that you're child will be very well cared for while they're in school. Right? Well, this is the first school experience for my now 4 year old where I could exhale a sign of relief after I dropped her off the first day. She started going to Primrose in April 2021 and has literally been obsessed with her school, teachers and class ever since! Everyone is super professional, nice, considerate and understanding. I can't say that about my first daycare experience with my daughter when she was an infant. Nosa, the owner, is as hands on as the rest of the staff. Super considerate and helpful, as are the teachers/staff. Miss Thomas & Miss Wright are wonderful instructors! It brings me joy as a mom to watch my kid get attached to the ladies teaching her throughout the day when I'm not around. Another really wonderful positive is the constant level of communication between parents and primrose personnel. I get a daily progress report, sometimes with lots of pictures, about my daughter and see when she's napped, eaten and so on. This super clean, professional and family friendly facility truly is every parents dream school for their kid. Thanks Primrose School of Norman:)))