Pretty Puppy Parlor

We discussed service needs with Shelley prior to our appointment, provided pictures of our pup (from all angles), and she shared pricing with us. She was rather short with me on the phone, but I wrote it off as her just being busy...and because her place had several positive reviews. We arrived a few minutes early for our appointment, and after a very unpleasant exchange with Shelley, my son and I decided not to leave our pup with her. I was surprised by her argumentative and hateful tone. Additionally, she told us that our pup was not a Border Collie / Aussie mix, and that our vet's DNA results were wrong. My son and I sat in the car with our pup trying to wrap our heads around how we were just spoken to, and treated. We were taking our pup on a long roadtrip to Michigan, and really needed to have her groomed/de-shed. We drove to Bark on Main, and they worked our pup into their busy schedule the very same day. Bark on Main's prices were less, and everyone was super nice. The pic shared is of our pup at the lake in Michigan.

This lady is crazy. Will change the price she quotes you several times and you won't actually know how much you're going to pay for a groom until you pick your pet up. Price quoted was about $150+ MORE than any other local groomer. I decided not to have my dog groomed there due to feeling she was dishonest and decided to take my pet and leave. She is aggressive and unprofessional when you question her changing the pricing. There are many groomers in Norman to take your pet to that are WAY less drama. Stay away from this one.

Really pleased with all of our grooming experiences at Pretty Puppy Parlor. We have 3 dogs: a small terrier mix (6-7 pounds), a golden retriever (65 pounds) and a young (and growing) Great Pyrenees (90 pounds). All 3 come out great after their grooming visits. The owner is very quick to respond to communications requesting appointments. She may not always have availability exactly when you want, but that is a price of success and quality: she's busy. She never fails to get us in within a week of our request.I have seen a couple of complaints regarding pricing. PPP is not the cheapest groomer in town, and while I have not visited all of them, I would wager it is also not the most expensive. If it is a few bucks more than a competitor the service is well worth it. We drive past several other groomers that are closer to our home to get to PPP. We will continue to frequent this business for as long as we have dogs and it's open. Very pleased and highly recommended.

We love the Pretty Puppy Parlor. Had our golden retriever groomed for the first time and he has been so happy since. They did a full groom with bath/de-shedding/nails/teeth/ears/etc. All for a wonderful price. I can't recommend them enough. We will be using them regularly!

Shelley is amazing. We have a new rescue who can be very shy. Shelley reassured me that she would take things slow and steady since it was our dogs first grooming. She had a great time and came home smelling and feeling so soft and nice.

LOVE LOVE this groomer! She is so sweet and caring. She knows exactly how to treat the dogs to make them comfortable. She is very informative about my dog and its needs. She asked tons of questions about how I wanted my dog groomed. The grooming was excellent! I definitely got what I paid for!

Found this place via search social media. They were very rude and unprofessional from beginning to end. They don't listen to the client at all. They apparently only know how to shave dogs and don't know anything about how a breed should be cut like. Total waste of time & money. I just hope my dog's coat grows back to the beautiful length it was before the botch job.

DO NOT TAKE YOUR DOGS HERE!!!!The owner was EXTREMELY disrespectful to me over the phone. I asked if she could groom my doodles on the weekend, and proceeded to complain about how she would need them there early because they take forever. THEN, proceeded to ask me why I did not go back to the grooming salon I used before her. To this I responded that one of my dogs had gotten burned and then denied that they sis and then said that it was my fault and that they did that to themselves.TERRIBLE, TERRIBLE, TERRIBLE!!!!!!!!

do not come here i only called to ask about appointments and the owner was disrespectful and rude about it not worth the money either

Excellent customer service. We had a cancellation from another groomer and worked to get us in. Planning and scheduling an appointment 1-2 weeks in advance is their standard but very grateful for their help!